FAQs

Check-in begins at 3pm and check-out is at 12pm.

Early check-in is available based on room availability and for a fee. If we cannot accommodate early check-in, we are happy to hold your luggage, free of charge.

Please find a detailed list of inclusions here.

For a detailed list of inclusions please view in-room amenities for the relevant room type here.

Valet parking is available 24/7 for a cost of $80/night.

Yes, please visit Tavern on Rush (reservations recommended) or order in-room dining during your stay.

Yes, the property is happy to offer peloton bikes and row machines, available 24/7.

Yes, Thompson Chicago offers 7,362 sq. ft. of meeting space, with the largest ballroom offering 3,035 sq. ft.

All rooms offer complimentary WIFI. High-speed WIFI is available for a fee.

Yes these are available through the Hyatt.com app.

Yes, upon request

Yes, upon request for certain room types

No

Yes, please contact the sales department here to discuss your event

Dogs are welcome for a fee of $50 per stay, maximum 2 pets.

Yes, our hotel features ADA-compliant guest rooms as well as accessible public areas. Service dogs are also welcome.

For the lowest, most flexible rates, please book here, directly from Hyatt.com.

Reservations can be adjusted via our website our by contacting our reservations team.

Guests must be 21 to check-in.