We had originally stayed in a resort in Playa del Carmen. We made a 2 day (which turned into 5 day) reservation at Sunscape due to a travel discrepancy. It turned out that the chunk of time spent at Sunscape was higher quality than the previous 8 days at the other resort! Beautiful facilities, very good (for all inclusive) level of quality of the food and excellent beach conditions. Staff was especially friendly and helpful in all interactions. Highlights included the ice cream shop, 24 hour coffee shop and water park for the kids. Highly recommended.

My family of five (wife and three kids) just returned from Sunscape and it was our third time at the resort. We keep coming back due to the cleanliness and level of service provided at the resort. The pool was excellent, the water was perfect temperature, the wait staff was beyond helpful, and our kids loved the entertainment staff and all of their activities. The food at the buffet and restaurants was delicious and provided great variety for all types of eaters.

The service was amazing at this resort. We felt we were at home and spent our time with family. The resort was clean at all times. The food was good but the drinks felt they had water mixed in them. Overall no complains and if I had the opportunity to give a 10 star, I would rate it 10/10. Thank you Citlalli and Christian for your services and support for me and my family.

Great resort, views and food! The staff were always friendly and helpful. This was our second stay and hope to visit again!

We had an amazing stay at Sunscape Cancun with a group of friends celebrating a 50th birthday! What made our trip so special was the staff. Everyone was kind, welcoming, and attentive, and they went above and beyond to make sure everyone’s individual needs were met. A special thank-you to Ana for helping coordinate our group’s plans and making the celebration so memorable. One of the highlights was the incredible dinner the team prepared with the fresh fish the guys caught on their fishing trip. It was such a special experience and a meal we’ll be talking about for a long time! We felt so well cared for throughout our stay and truly appreciated the effort that went into making our vacation wonderful. Thank you, Ana and the entire Sunscape team, for such a memorable trip!

fabulous resort- all inclusive, generous staff, smiles all around, very clean, great food, fun staff providing varied activities all week, great times to rest on own cabanas or rent others, pools for everyone, so many restaurants- just amazing. whether dancing to dj or live singing or poker night or Broadway sing along.... or moonlight walk or swim you will have fun morning to evening.

The service is impeccable and everyone is so friendly and willing to assist seniors in wheelchair. Loved the ramps availability and handicap handle bars in the bathrooms and in our room. Our entire experience from start to end was excellent and will definitely visit this hotel again.

Very nice property older but well maintained. Amazing beds and large hot showers. Plenty of towels and washcloths. Cool corridors and fast elevators. Rooms are spacious and decorated nicely. Great bars, beautiful views. Very clean, smooth beach. soft sand. Nice clean beach loungers and cabanas. Great food and plenty of variety. Offsite restaurants nearby as well as local bus service to active night life, shopping, bargains as well as high end for every budget. Best staff ever!!! Our 4th stay here, always my first choice for relaxing

Everything was amazing. Our room was beautiful....and what view!! The staff and bartenders were very friendly and helpful!! The restaurants had good food and the breakfadt at buffet was delicious!

We had rented an AirBnb which had issues with the air conditioner so we looked online for a resort that would be in our budget. We booked a room and when we got there, we told Angel at the front desk what had happened and that my husband had broken his back in January so he couldn't walk very far. Angel got us a room across from the elevators so we didn't have to walk very far to the room. And somehow everyone found out about his disability and they made everything so accommodating. The food, service, customer service, restaurants were all outstanding! We will definetly be back!