We spent a wonderful few days at the hotel (November 2–6). The service was flawless, and the food was delicious with a good variety (it’s not just Mexican cuisine; there is a separate Mexican restaurant). The sea is also beautiful, though quite a bit of seaweed washes up on the shore by the afternoon. It is extremely child-friendly, so I would primarily recommend it to families.

Pros- good value, amazing beach, lots of pools/ warm water, nice rooms, lots of beach/ pool chairs, very clean and good kid activities each evening. All in all a great experience. This is a great place to stay for families, might not be as fun for couples/ young adults. Cons (I'm nitpicking herel- longs breakfast lines for the buffet, hard alcohol seemed diluted, not enough shade on the beach, the little kids pools have very steep entrances and are very slippery (difficult for small children), booking dinner reservations through one person proved challenging when their system "went down" and so there were long lines for her office as well.

Had a wonderful trip with our family of 5 this October. The resort exceeded our expectations as affordable choices are slim for families with 3 children. The resort is quaint and comfortable and has everything you need. Service was beyond incredible. Staff in all areas are very attentive and quick to respond to need (restaurants, bars, pools, cleaning staff - all amazing), probably the best experience out of all vacations we’ve had to date. The restaurants were great. Amazing food, service, ambiance and easy to get reservations. The main pool is small, but never too overcrowded. It was our main concern when booking but didn’t end up being an issue at all. My only complaint is there are too many cabanas surrounding the pool which you have to pay for ($1000mxn - $2000mxn) which were mainly empty with the remaining pool chairs behind them. This made it difficult to get chairs where you can see the pools and the kids swim. We’re early birds so we always got chairs, but if you didn’t reserve a chair early you were out of luck for the day. Drink service was great at the pool my only complaint is the amount of times workers come around and ask if you are interested in the spa. Every.where.you.go. But they’re not pushy. The beach was very nice as well but there were red flags and big waves so we didn’t spend too much time there. Minimal seaweed and they did a great job maintaining the beach. They have a water park area and a second kids pool however we only used it one day. The “kids pool” was deeper than the regular pool which was odd. It was always pretty much empty the week we stayed. The kids enjoyed the slides but I didn’t personally go into the water park area to comment on it. They are also too old for the kids club so no comment there. There is no adults pool so if you’re looking for peace and quiet there you won’t find it. The resort is definitely a couples and family friendly resort which was perfect for us. If you’re travelling solo or looking for a party resort, I would look elsewhere. Overall, the resort did exceed our expectations. Everything was convenient, comfortable, and great service. Thank you for a wonderful stay!

We had originally stayed in a resort in Playa del Carmen. We made a 2 day (which turned into 5 day) reservation at Sunscape due to a travel discrepancy. It turned out that the chunk of time spent at Sunscape was higher quality than the previous 8 days at the other resort! Beautiful facilities, very good (for all inclusive) level of quality of the food and excellent beach conditions. Staff was especially friendly and helpful in all interactions. Highlights included the ice cream shop, 24 hour coffee shop and water park for the kids. Highly recommended.

My family of five (wife and three kids) just returned from Sunscape and it was our third time at the resort. We keep coming back due to the cleanliness and level of service provided at the resort. The pool was excellent, the water was perfect temperature, the wait staff was beyond helpful, and our kids loved the entertainment staff and all of their activities. The food at the buffet and restaurants was delicious and provided great variety for all types of eaters.

The service was amazing at this resort. We felt we were at home and spent our time with family. The resort was clean at all times. The food was good but the drinks felt they had water mixed in them. Overall no complains and if I had the opportunity to give a 10 star, I would rate it 10/10. Thank you Citlalli and Christian for your services and support for me and my family.

Great resort, views and food! The staff were always friendly and helpful. This was our second stay and hope to visit again!

We had an amazing stay at Sunscape Cancun with a group of friends celebrating a 50th birthday! What made our trip so special was the staff. Everyone was kind, welcoming, and attentive, and they went above and beyond to make sure everyone’s individual needs were met. A special thank-you to Ana for helping coordinate our group’s plans and making the celebration so memorable. One of the highlights was the incredible dinner the team prepared with the fresh fish the guys caught on their fishing trip. It was such a special experience and a meal we’ll be talking about for a long time! We felt so well cared for throughout our stay and truly appreciated the effort that went into making our vacation wonderful. Thank you, Ana and the entire Sunscape team, for such a memorable trip!

fabulous resort- all inclusive, generous staff, smiles all around, very clean, great food, fun staff providing varied activities all week, great times to rest on own cabanas or rent others, pools for everyone, so many restaurants- just amazing. whether dancing to dj or live singing or poker night or Broadway sing along.... or moonlight walk or swim you will have fun morning to evening.

The service is impeccable and everyone is so friendly and willing to assist seniors in wheelchair. Loved the ramps availability and handicap handle bars in the bathrooms and in our room. Our entire experience from start to end was excellent and will definitely visit this hotel again.