Sunscape Cancun Resort & Spa
Sunscape Cancun Resort & Spa
All of our suites are equipped with USB charging ports and standard North American sockets (Type A, sometimes Type B). If traveling with European, Asian or non-North American devices, we recommend bringing any necessary adaptor/s.
Visa, Master Card, and American Express, only.
Yes. A pre-authorized HOLD may be applied. Please consult with our Front Desk staff for specific details.
Your all-inclusive plan includes meals, drinks, entertainment, and many fun activities. However, we recommend bringing extra cash for off-site expenses, spa services, tours, and transfers. The resort will provide currency exchange services, subject to availability.
In-Room Safes are included in all suite categories. Front Desk will also store your belongings safely upon request.
Yes. Please contact the resort for further details, hurricane policies are liable to change.
Sunscape Cancun is a smoke-free family resort, however we do offer designated areas where smoking is allowed.
All taxes, tips, and gratuities are included in your all-inclusive package. Additional gratuities are most welcome by our staff should services exceed your expectations.
We recommend not to drink faucet/tap water, the resort will provide filtered and bottled water at all times. Water and ice cubes served at all resort venues are always filtered and safe to drink. Certified by third-party auditors, our resort is compliant to the highest level in industry sanitation standards & best practices.
A medical doctor is available on-site, at additional cost. Certified lifeguards are available in pool and beach areas.
18 years of age.
No. The resort is not pet-friendly.
All drinks and meals are included. On-site entertainment, fitness facilities, non-motorized aquatic sports, daily outdoor and indoor activities, in-suite minibar, free wifi, teens and kids zones are included. Tastings, and multiple social activities, are also part of the all-inclusive package.
Tours offered by third-party vendors may be purchased at our on-site Tour Desk.
No. due to local regulations, nudity is not allowed in beach areas.
The following services are not included as part of the all-inclusive plan, except as otherwise provided:
Spa & beauty services
Third-party on-site boutique stores
Off-site tours and excursions
Airport transfers, taxis, local shuttle services, car rentals
National and international telephone calls
Certain specialty wines and spirits
Laundry and dry-cleaning services
Babysitting services
Romantic Dinners
Cabanas
Please note that a mandatory Environmental Tax of $85.40 MXN per room, per night is not included in the reservation total and must be paid upon arrival at the resort.
We are located a thirty-minute drive away from Cancun International Airport.
No. However the resort can offer assistance in arranging airport transfers by third-party vendors, at additional costs. For assistance in booking please email here.
Yes, we offer guest-only free parking.
Please consult the dining & drinks section of our website for specific dress code classifications per venue. Below are some further guidelines:
Note: The above guidelines are illustrative a not definitive.
No. Reservations are not required, all dining venues are available on a first-come, first-serve basis.
Yes, the resort offers gluten-free, vegetarian options, and additional assistance in accommodating special dietary needs.
Children menus are available at all restaurants.
Cocktails made from prominent national branded spirits are yours to enjoy as part of your all-inclusive plan. Guests staying at a Premium Junior Suite, or higher suite category are welcome to cocktails made from premium spirits served at Sunscape VIP Lounge. Specialty spirits and bottles such as champagne and first-rate wines are available for purchase at additional cost.
Yes, All-Inclusive suite service is available from 7:00 am to 11:00 pm. Please note, a delivery fee applies to each request.
Connecting rooms are currently not available.
Yes. We provide activities and resort amenities for all ages, including kids and teens.
Offering an exceptional hospitality experience, our concierge desk will be your first point of contact for any questions that you may have, concierges also offer orientation and assistance in coordinating on-site and off-site services. Our lobby concierge desk is available from 9:00am to 6:00pm. Concierges are available from 9:00am to 11:00pm.
We offer king, doubles, and bunk-beds. Specific details on bedding configurations per suite are outlined in our suites section.
Yes! With our varied resort activities, you will find ample opportunities to make new and long-lasting connections with like-minded people.
We offer 2 ground floor suites that are fully equipped for guests with special physical needs. Please contact us to learn more, and to book.