Park-Hyatt-L009c-NM-rev-RGB.DLOGO.png

Park Hyatt Ningbo has crafted traditional Chinese garden style characteristics, calm, convenient and also modern. But what made our stay a truly unforgettable experience was the team. I'd like to highlight some of the team members:
Miss May, the Front Desk Manager contacted us proactively and offered a quite detailed resort guidance. Upon our arrival, she welcomed us and offered a instructive tour at the resort. Thanks to her thoughtful preparations our stay was so nice that we decided to go back again in the near future.
Miss Kiki from the Seafood House restaurant was so helpful and patient. Her profissionalism and kindness made our dinner experience outstanded and comfortable! I recommend you try the Seafood House and once you go, make sure to ask Kiki for good suggestions!

The best team in a best garden resort

Hotel was huge and quiet. Prefect for vacation and morning walk around the place. Also the staff was great, especially Zach.

Always love park hyatt

I went here with my parents for a short family trip. Extremely well views at the resort and around it. We enjoy are the lake view suite, and the balcony was our favorite. The food was also delicious — definitely try out the Seafood House and Tea House. Not every good breakfast experience: too many people,  too crowded, and too noisy. Overall, the hotel is good, but some staffs still need to improve their service mindset.

Good weekend trip destination. Incredible views at Park Hyatt Ningbo.

What a catastrophe. If you want to have some rest, I urge you to avoid this hotel.

I am a globalist Hyatt member and have seen Hotels across the globe. I have never seen such an unprofessional hotel - these people are severly damaging the brand of Hyatt.

1. I checked in at 2100 on FRI evening. After nothing was done during the check-in, I was told that they forgot to do quality check of the room. Clearly, the hotel was empty and I had to ask for an alternative room
2. Coffee is not drinkable, it's water. Fortunately, there was a Nespresso machine which was working. I told this the staff. On the next day, I had to realize that they removed the Nepresso machine and replaced it with the not working coffee machine. Clearly, Chinese people are non coffee drinkers, but this is clearly a sign of treating the guests with cheapest available solution
3. My luggage was left unattended at the entrace for hours although I explictly ask for a safe storage as all my laptops and passport was inside. Every taxi driver or delivery guy could have taken it. When I complained, the staff started to lie and immediately put my luggage somewhere else.
4. World of Hyatt team didn't solve this properly. I was told that I will get "special treatment" next time I come to this hotel. LOL. Don't come here, you don't want to experience this cost saving and unprofessional hotel that doesn't understand or provide the basics of the bascis in this industry

What a blunder - don't come here! (Says a globalist member with 10 years of loyalty)

I traveled to the hotel for a 2 day vacation with my wife. They recongzied my globalist status and upgrade me to the suite. The hotel is 10+ year old but one facility is still quite new. Once of the best park hyatt I stayed in. Room is spacious and building is beautiful. Great vacation desination.

Great Vacation Place

Park Hyatt is supposed to be the highest tier of the Hyatt chain. The hotel surrounding is quaint and classy. The Chinese gardens were exquisite and the view was breathtaking. However the rooms were terrible. The lamps in the room turned yellow, and they did not fix it even when they are slanted. The wooden furniture are already chipping on the edges. The curtains and textiles were full of dust mites that it triggered our sinus. The bedding are also not up to standard, not even as good as Marriott Courtyard. Apart from that, the bathroom was full of mould, there is even mould on the walls where we hang our towels.

When we feedbacked about the rooms, the manager offered to let us change our rooms. However when we came back to the lobby and the manager left for another meeting, the room change wasn't communicated to the other staff and they could not find any information on the system. The staff are trying to be helpful, however the wait for every requests was quite distressing. 

The check-in experience was also bad. Despite booking directly from the World of Hyatt website, the staff could not find our bookings. From the side we can see that they are using a very old system that makes it hard for them to scroll through the bookings. When we offered to provide our booking number, they just ignored it and continue scrolling through the list. The check in process took us about half an hour, it was not productive.

My experience in Grand Hyatt was way better than this Park Hyatt. Which makes me question if it was worth the stay.

Cannot live up to the Park Hyatt name

rate_room

rate_value

rate_sleep

rate_location

rate_cleanliness

rate_service

This is our second stay at this property, and I am regret to say that the hotel deserves the downgrade from C4 to C3. First, the service is as poor as last year, customers have to self-park, and sometimes even no doorman. Second, AVOID ALL onsite restaurants at any cost, it does not worth the money, I would suggest try local restaurants that provide better tastes. Third, the room is really old now and many equipments are no longer functional. The hotel is starting a renovation and I hope the experience can be improved after that. 

Not recommended until renovation completed

Park Hyatt Ningbo is right on the edge of Dongqian Lake. The hotel has its own pier and cruise ships. There are shuttle buses that shuttle through the lobby, parking lot, restaurant, and tea garden. The service is online and the rooms are good. There are not many varieties of breakfast, but the taste is okay. The Chinese restaurant is worth trying. The glutinous rice balls are very good. The tea in the tea garden is also very good.

Two day vacation

We have visited Park Hyatt Ningbo on various occasions and this is our first time visiting during summer. The outdoor pool was open and we enjoyed the view of DongQian lake from the infinity pool. The hotel was fully occupied but other than breakfast queue during peak hour we didn’t feel there was crowd everywhere. The tea house with its rice dumplings and local style afternoon tea is a unique experience. Overall very enjoyable stay and will certainly come back. 

Summer break in Ningbo

1）The room facilities and the southern China style makes us feel impressive.
But:
2）The extremely long waiting time at check in counter and the neglect of long queue makes us really uncomfortable. Maybe staff were already used to the long waiting condition at weekend but still not good feeling for customers.
3）We didn't get any staff introduction of unique boat inside hotel, only get the information about the cruise by accidentally when asking about it on check-out day.
4）Tea bags prepared by the hotel were TG, while there were not any la carte menu during breakfast. We have to say the branding and gourmet feeling of Ningbo Park Hyatt were even worse than regular HYATT REGENCY hotels.
5）We were surprised to get the delicate printing card on which says:"We can only offer two sets of amenities for free, additional sets will be charged RMB100/set." This is the first time we have seen such a stingy description at PARK HYATT, can’t help but wonder if this is really the self-proclaimed PARK HYATT luxury brand when we get he first glance of the card.

In all, the hardware of this hotel is satisfactory, but the experience of offish staff service & catering, poor branding of amenities can only match as high as HYATT REGENCY instead of PARK HYATT.

酒店宾客评论 | 宁波柏悦酒店

评论