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Compliments to the team at the Park Hyatt Hangzhou for our perfect stay. We celebrated my husband’s birthday and were blown away by the thoughtful attention to detail, including a lovely bouquet and room decoration to surprise him. We will definitely be staying at the Park Hyatt when we revisit Hangzhou.

Perfect Stay

Quite and big room with excellent facilities. Sparkling clean room with great service all round the hotel. Great location with good subway connection to all parts of the city. Nice bar with good and entertaining musicians. Good class hotel.

Great Stay

Excellent hotel, and perfect staff, kind and professional.
Check in and check out procedure very good.
Very nice spacious room, very clean, confortable, and well equipped.
The breakfast buffet is fantastic, beautifull restaurant and good food.
The bar in the evening and night is very fashion, with a roof top terrace and singers, good place!
Very good location in Hangzhou (near the train station). Very nice place indeed.

Excellent hotel !

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Mazing hotel, breath taking views and incredibly kind and professional staff ! I would highly recommend 

Classy sophisticated

It was a pleasant to stay, unfortunately to short, I will come back to have this great experience, beautiful hotel, friendly staff. Dinner was nice and the rooftop bar was great, even on the Monday evening, party vibe, good dj, great view, nice spa, 

Amazing

The perfect place in Hangzhou. Unique and with High standards. The real value is also the hotel staff. 
At the 48th floor one of the best bar in the world with professional players for a world class music. One of the best Chinese restaurant in the town.

Outstanding experience as always

The hotel is 15 minute away from the train station and very conveniently located next to plenty of shopping malls and restaurants.

The check-in process was smooth and the staff were professional.  My room was very clean and spacious. The view was also very nice overlooking the Qiantang River.

A special thanks goes to Xavier from Concierge, who very thoughtfully emailed me before my arrival asking for my needs.

Overall a very pleasant experience and definitely looking forward to staying here again.


A very pleasant experience

Beautiful views , beautiful city , friendly and effecient staff from start to end , i would highy recomment staying at the hotel , convenient and simply stunning....
there is also a beauiful mall just accross the hotel and tons...what a lovely vibe , i will definiteley return...

Shaeina's stay (From Cape Town to Hangzhou)

For a quiet get away without all the noise of tourists and families (read: annoying children) that comes with staying at the West Lake area...this was the place. Excellent service and room. Riverside view was nice...but if your room doesn't have then no worries--the view from the all-day dining or the bar are fantastic. And breakfast was absolutely wonderful with great attention to quality and details: cold brew coffee, excellent cheese platter, perfectly done eggs, local specialties, etc. Service was attentive without intruding. Would definitely go back for another staycation. Also...not too too far from West Lake if you'd like to taxi for a visit. 

If not at the West Lake...then here

I had the pleasure of staying for a week, during which I got many warm greetings and family like carings. As much as it’s luxurious, it’s personal and friendly. This mixed experience is quite unique to someone like me who travel in business quite often. 

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