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As a Hyatt Globalist for over 12 years with extensive experience staying at top-tier hotels worldwide, I was very disappointed with the service at Park Hyatt Seoul. The overall experience fell well below what I expect from the Park Hyatt brand.

I stayed at this hotel to celebrate my birthday and informed the hotel in advance. I was told that a suite upgrade would be provided. However, when I arrived at 3:00 p.m., the suite was not ready and I was told it would be available around 4:30 p.m. The staff offered me a downgrade to a regular room for immediate check-in, which I found unusual, so I chose to return later. When I came back at 4:30 p.m., the suite was still not ready, and I ultimately waited until around 5:00 p.m. to check in.

During this extended wait, the staff were unfriendly and disengaged. I was not offered a place to sit or any refreshments, which is typically standard at comparable Hyatt properties in similar situations. The staff appeared focused on their screens rather than acknowledging guests or showing any sense of care. I also asked whether an alternative premier suite might be available due to the delay but was told this would require an additional charge, with no flexibility shown.

While the room prepared with a small birthday cake and the breakfast itself was nice, the service experience was deeply disappointing. During a recent two-week trip to Asia, I stayed at several other Hyatt properties, all of which provided significantly better service. Unfortunately, Park Hyatt Seoul did not live up to Hyatt’s top-tier standards, and I do not plan to return unless the location leaves no alternative.

Disappointing Stay Despite Park Hyatt Branding

We had a wonderful stay at Park Hyatt Seoul with my parents. The location is excellent, conveniently close to COEX Mall and the City Airport Terminal, and the complimentary taxi service for guests was a great added benefit.
Although I can’t mention individual staff names, every team member we encountered was professional, warm, and genuinely caring. From the very beginning, the welcome was excellent. The front desk proactively offered early check-in, and the staff consistently anticipated our needs — including clearly explaining Hyatt member benefits (even as a basic Discoverist member) before we had to ask. This made our stay feel effortless and truly relaxing.
The breakfast was also very enjoyable — compact in size but thoughtfully curated with high-quality selections. The sauna, while small, was more than enough for me to relax after my morning workouts, and the gym was excellent.
For dining options, if you’d like to enjoy an authentic Korean fermented soybean stew, there is a great local restaurant just around the corner at a very reasonable price. In addition, COEX Mall is easily accessible via the underground walkway, offering countless restaurant choices, as well as food courts in the nearby Hyundai Department Store.
Overall, the proactive service and heartfelt hospitality truly set this hotel apart. We felt genuinely cared for and would happily return.

The Great Stay at Park Hyatt Seoul in December, 2025.

I stay a lot. and enjoy the spacious rooms, amenities, spa, and the food. from cornerstones breakfast and timber lounges drinks adn entertainment is an awesome valve in a perfect location

relaxing adn enjoyable home away from home

On my second visit to Park Hyatt Seoul, this time with Globalist status, the service went above and beyond my expectation. I had stayed at other luxury hotels in the interim, including at other Park Hyatts and even at this location last year (which I remember fondly and is the reason I booked it again this year), and somehow they still managed to exceed my expectations. 

The concierge was helpful with restaurant booking information, and even helped us secure train tickets to Busan and back, so we didn't have to fiddle with trying to get a foreign credit card accepted on the korail site or go through a third party site.

The valet downstairs stored many of our bags while we did a weekend trip to Busan and returned everything to us packaged even more nicely than when we left it with them (they had placed my already packaged souvenir in a separate bag marked fragile without my asking them or even hinting, and my coat was hung in a Park Hyatt garment bag not just for their safekeeping, but also for me to take with me to the airport). 

I have had similar amazing experiences at other Park Hyatt properties as well, most recently in Kyoto. They really just unburden you of everything as soon as you arrive, and ensure that you are fully taken care of until you are absolutely beyond their reach (aka they help load everything into your taxi to ensure it is properly stored for the ride and thoroughly instruct the taxis so they know exactly whom in your party is going to which terminal with which bags). 

You will also find this property to be a great value. 

Finally, despite not being centrally located, Samseong station entrance is right outside the front door, so even with extreme weather conditions you can easily get around without much trouble.

Service beyond expectations and a surprisingly great value

I had a truly relaxing solo stay at Park Hyatt Seoul.

The highlight of my experience was the staff – especially a kind manager who helped me when I forgot my earphones. I had only just mentioned it to the concierge downstairs when I was invited back upstairs, where the manager kindly reassured me and even offered a complimentary tea while they searched. It turned a stressful moment into a lovely memory.

I also want to mention Lilly at the front desk, who was warm and professional at check-out.

The room had a breathtaking view, the rooftop pool was beautiful, and both the room service and spa food were delicious. I also appreciated the complimentary welcome wine in the room.

Overall, I felt cared for and at ease. Highly recommended for solo travelers looking for a luxurious and personal experience.

A Truly Caring and Memorable Experience

Really beautiful hotel with amazingly attentive staff. I would recommend highly recommend for events or business travellers.

Location:
However for leisure, this hotel is just slightly too out of the way from key areas in Gangnam, requiring a taxi or subway station to get generally anywhere interesting that isn't a mall. Much of Gangnam's best is about 10-20 minutes away via car or subway. Rest of Seoul is 45 minutes - 1 hour away!

Room:
We booked a standard king room, was asked which direction we would like to face and was told this hotel does not do free upgrades regardless of your hotel status. We got assigned an amazingly large room but it was very empty, no chaise/couch as advertised and so we swapped to a smaller room ironically with a chaise.

Staff:
Some of the most friendly/helpful staff I've ever come across at any hotel anywhere in the world. Billy was super patient with us and found us the best room he could manage without breaking the rules.

Beautiful hotel for events/business, slightly too out of the way for leisure/sightseeing

Miss Joy Kim is truly a dream. This was my third stay at Hyatt Seoul, and she remembered me instantly. She made sure my parents and I were taken care of with such warmth and attention. From helping us with food recommendations to sharing helpful information throughout our stay, she went above and beyond.
She is one of the most efficient hotel staff members I have ever met—always smiling, elegant, well-spoken, and with perfect English. While Koreans are generally very courteous, Miss Joy operates on another level entirely. She even came down to see us off and helped us with our luggage, which was incredibly thoughtful.
It was a pleasure to meet her again, and I’m truly grateful for her outstanding service. A wonderful person and a true asset to the hotel.

Miss Joy KIM

개인정보를 중요시한다면 이 호텔을 권하지 않습니다.
업무차 4박 5일 투숙 중(체크인 11/3–체크아웃 11/7), 제 동의 없이 제 가방의 수하물 태그와 네임태그(개인정보 포함)가 1층에서 임의로 제거·폐기되었습니다. 객실(18층)로 옮기기 전 이미 처리되었고, 호텔은 실수를 인정했지만 이후 대응은 매우 미흡했습니다.

문제 요약
	•	무단 제거·폐기: 고객 동의 없이 개인정보가 담긴 태그를 제거하고 “분쇄”했다고만 통보. 실제 확인은 불가하다고 했습니다.
	•	CCTV 사각지대: 1층 이동 구간에 CCTV 사각지대가 있어 결정적 과정을 입증하지 못했습니다.
	•	설명 번복: 담당자 설명이 여러 차례 바뀌었고, 일관된 사실 확인이 어려웠습니다.
	•	보상 및 후속조치 부재: 호텔은 식사권 2매 제안 외 실질적 보상이나 안심할 만한 조치를 제시하지 않았습니다. 체크아웃 후 5일이 지나도록 공식 클레임 번호도 받지 못했습니다.

그로 인한 피해
	•	심각한 불안과 스트레스: 개인정보 유출 가능성에 대한 불안이 투숙 내내 지속되었습니다.
	•	업무 차질·추가 비용: 한국 내 일정과 미국 일정이 줄줄이 지연되었고, 급히 다른 호텔로 이동하면서 추가 숙박비까지 부담했습니다.
	•	가치 훼손: 5성급, 4박 5일에 총 300만 원대 비용을 지불했지만, 브랜드 명성에 걸맞은 기본적 신뢰·보호·책임 있는 대응을 느끼기 어려웠습니다.

요즘처럼 개인정보 보호가 최우선인 시대에, 고객 동의 없이 개인정보가 담긴 태그를 임의로 제거·폐기하고, CCTV 사각지대와 일관성 없는 설명으로 사건을 가볍게 처리하려는 태도는 5성급 호텔에서 결코 용납되기 어렵습니다.
저는 이 경험으로 다시는 재방문하지 않을 것이며, 개인정보·보안을 중시하는 분들께는 비권장합니다

During a 4-night business stay, my luggage tag and name tag (containing personal information) were removed and disposed of without my consent on the ground floor before my suitcase was brought to my room. The hotel admitted fault but failed to provide consistent explanations or proper evidence due to CCTV blind spots. The proposed resolution was merely two restaurant vouchers, and I still haven’t received a formal claim number days after checkout. This caused ongoing anxiety, schedule disruptions in Korea and the U.S., and additional hotel expenses. For travelers who value privacy and security, I cannot recommend this property.

개인정보를 중시한다면 피하십시오 – 5성급에서 있을 수 없는 경험

As of 2025, it remains a nearly perfect hotel. Although many new hotels have opened in Seoul, I believe Park Hyatt Seoul continues to be so popular because of its rooms, heritage, and exceptional service.

Even with the ongoing GTX construction, the hotel still boasts a stunning view.

Room was excellent and staff was very accommodating and friendly. Great facilities as well; pool was awesome. I would return without hesitation!

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