Park Hyatt Sanya Sunny Bay Resort
Park Hyatt Sanya Sunny Bay Resort
The hotel’s main telephone number is (+86 898) 8820 1234.
The resort consists of six buildings and 205 guestrooms and suites.
Hotel guests and restaurant patrons must present a valid reservation confirmation to access the resort. Guests are kindly requested to provide their vehicle license plate number and the number of accompanying visitors in advance to facilitate entry. Please contact the hotel directly for detailed arrangements.
Yes, the hotel offers a shuttle service to the cdf Sanya International Duty Free Shopping Complex. Hotel guests may enjoy a 5% discount on eligible purchases at the duty-free mall and can reserve a complimentary shuttle service. Reservations must be made at least one day in advance through the Park Hyatt Sanya Sunny Bay WeChat Service Account by entering “CDF” and providing your name, mobile number, and identification information.
A pharmacy is available in the nearby Bohou Village. Guests may also order medicines through online delivery platforms with delivery directly to the hotel.
- Yes, complimentary Wi-Fi is available throughout the resort. Please select “Hyatt_Wifi” and follow the on-screen instructions by entering your mobile phone number and verification code. Should you require assistance, please contact a hotel colleague.
- Please note that the network name will be changed to “World_Of_Hyatt_WiFi” by the end of 2026.
Our hotel team is proficient in Mandarin, English and Russian, ensuring seamless communication and a pleasant experience for guests throughout their stay.
Absolutely, just contact the front desk to schedule your wake-up time.
Yes, we provide daily housekeeping service.
Laundry collected between 9:00 AM and 5:00 PM will be returned within 4 hours; Laundry collected after 5:00 PM will be returned by 12:00 PM the following day; Express service is subject to a 50% surcharge.
Yes, our concierge team is happy to help with dining, attractions, and transportation.
Yes, laundry and dry-cleaning services are available daily. Simply contact Guest Services by pressing ‘0’ on your guestroom telephone.
Yes, we offer a childcare service for children aged 3 to 12 years old. Both full-day and half-day childcare options are available:
Full-day childcare: RMB 898 / per child
Hours: 10:00 AM to 5:30 PM (includes nap time; lunch is not included)
Half-day childcare: RMB 598 per / child
Hours: Morning session: 10:00 AM to 12:30 PM / Afternoon session: 3:00 PM to 5:30 PM
Advance reservations are required for the childcare service and must be made with the Camp Hyatt team at least 24 hours in advance.
All in-house guests are invited to enjoy our complimentary Recreational Hour, held daily from 5:30 PM to 6:30 PM at the Water Terrace on Level 5 of Building 2. The experience includes:
- One signature snack selection daily
- Rotating savory bites and desserts
- Four selections of red and white wine
- Local tea selections
- Freshly brewed coffee
- Freshly squeezed juices
- Unlimited soft drinks
Guests may also enjoy live performances by an international band. (No live band performance on Mondays.)
Dining Room is located on the 1st floor of Building 7 and serves breakfast daily from 7:00 AM to 11:00 AM.
- Breakfast is offered in a fully buffet-style format and is available for guests of all room categories.
- A selection of signature dishes is prepared à la minute, ensuring a fresher and more personalized dining experience.
Located on the 1st floor of Building 7, Café serves dinner daily from 6:00 PM to 9:00 PM.
The restaurant features a Hot Pot & Barbecue Dinner Buffet, including:
- Five freshly prepared signature hot pot broths
- Traditional Chaozhou-style marinated specialties
- Premium seafood and meat selections
- Live charcoal-grill station
- Local Hainan specialties
Guests can also enjoy:
- Exquisite French pastries
- Freshly made Hong Kong-style egg waffles
- Traditional Hainan Qingbuliang dessert
Beverages include unlimited:
- Four selections of red and white wine
- Craft beer
- Fresh coconut water
- Freshly squeezed juices
- Soft drinks
Tea House is located on the 1st floor of Building 6 and is open daily from 11:30 AM to 9:30 PM. The restaurant has been awarded One Diamond in the Black Pearl Restaurant Guide 2025–2026. Highlights include:
- A focus on premium local Hainan ingredients
- Refined Cantonese-inspired cuisine
- Handmade Chinese dim sum prepared fresh daily
- Designed in a Huizhou-style architectural aesthetic, the restaurant spans two levels and features a charming Jiangnan-inspired courtyard garden.
Pool House is located on the 1st floor of Building 7 and serves breakfast daily from 7:00 AM to 11:00 AM. Breakfast is offered in a semi-buffet format. Available exclusively to World of Hyatt Globalist members and selected VIP guests. Guests can enjoy:
- A peaceful and refined dining atmosphere
- Floor-to-ceiling views overlooking the Sunny Bay lawn and ocean
- Delicate Hainan specialties and classic Chinese and Western breakfast offerings
- During peak periods, including Chinese New Year, Labor Day, and National Day holidays, breakfast is served from 8:30 AM to 11:00 AM.
Pool House is located on the 1st floor of Building 7 and is open daily from 12:00 PM to 9:30 PM. The restaurant specializes in:
- Premium steaks
- Live seafood
- Freshly baked pizzas
- Local Hainan ingredients are thoughtfully incorporated into contemporary European cuisine. Guests may also enjoy a curated wine selection.
Additional features include:
- An in-house dry-aging cabinet
- A fully open kitchen where guests can observe the culinary team at work
errace & Library is located on the 2nd floor of Building 6 and operates daily from 11:00 AM to 11:30 PM. Offerings include:
- Afternoon tea
- Coffee and fresh juices
- Sandwiches
- Desserts and light bites
- Signature cocktails
The Terrace features both indoor and outdoor seating, with the outdoor deck offering panoramic views of Sunny Bay.
Library is an intimate indoor lounge designed to resemble an elegant private study, creating a tranquil and sophisticated setting. Service periods:
- 11:00 AM – 2:00 PM: Coffee, desserts, and light meals
- 2:00 PM – 6:00 PM: Seasonal afternoon tea
- 6:00 PM – 11:30 PM: Seasonal signature cocktails and beverage packages
For in-house guests:
- Restaurant reservations are recommended at least one day in advance. Guests may reserve directly with the restaurant or through their personal host/butler service.
For non-resident guests:
- Reservations must be made through Dianping or the hotel's WeChat Mini Program using the “Restaurant Reservation” function. Guests are requested to enter the resort no later than one hour prior to their reservation time.
Yes, our restaurant offers a variety of vegan and gluten-free dishes; please ask our staff for recommendations or menu highlights.
Our dining team offers selections influenced by various global cuisines—please let us know your preferences, and we'll try to accommodate.
Yes, we welcome outside food deliveries. The designated pick-up location for all takeaway orders is delivery locker at the Concierge Desk. Please collect your order there directly.
Yes, room service is available daily. Lunch and dinner service is available from 11:00 AM to 10:00 PM, while late-night dining service is available from 10:00 PM to 6:00 AM.
Yes, the hotel offers facilities and services for Muslim guests, including special dietary requirements. If you have any special requirements, please feel free to contact us before or during your stay, and we will do our best to assist with the necessary arrangements.
Yes, we provide cribs for free.
Yes, all our rooms are non-smoking.
The hotel provides complimentary in-room toiletries, including toothbrush and toothpaste, soap, comb, shower cap, vanity kit (including cotton pads, a nail file, and cotton swabs), Shampoo, Body wash, Conditioner, Body lotion
If you are looking for a particular view, you can choose the corresponding room type when booking.
A bathtub is available in all room categories.
All guestrooms are equipped with: Air conditioning, Flat-screen television, Complimentary Wi-Fi, Dyson Hair dryer, Iron and ironing board, Smart toilet, In-room safe.
Yes. The first round of minibar beverages and snacks is complimentary.
Yes. Complimentary seasonal fruit is provided in all guestrooms.
Yes. During evening turndown service, guests will receive a handcrafted French pastry. Offerings rotate daily and do not repeat within a seven-day cycle.
The hotel offers a variety of pillow options, including: Buckwheat pillow, Cassia seed pillow, Memory foam pillow, Latex pillow, Hypoallergenic pillow.
Subject to room occupancy limits:
- One extra bed may be provided complimentary for a child under 12 years old. A maximum of one extra bed per room is permitted.
- For a third adult occupant, a charge of RMB 700 per room per night applies, including:
One extra bed and one adult breakfast.
- Extra bed size: 1.8 m × 0.9 m.
Guestrooms and Suites (excluding Villas): Up to 2 adults and 2 children under 12 years old, or up to 3 adults (additional charges apply for the third adult).
Villa Accommodations: Up to 4 adults and 2 children under 12 years old, or up to 5 adults.
Yes. The hotel offers a simple birthday setup including: Table decoration with flower petals and one birthday cake.
Please dial “8” first, followed by the recipient’s room number.
Yes, the hotel features four swimming pools:
- Sunny Bay Pool (outdoor) and Bath House (indoor), open daily from 8:00 AM to 10:00 PM. The Sunny Bay Pool is located in front of Building 6.
- Baifu Pool (outdoor) and the Family Pool, open daily from 9:00 AM to 7:00 PM. The Bath House is located on Level 1 of Building 6.
- The Baifu Pool and Family Pool are situated adjacent to Pool House Restaurant and the Pool Bar Lawn.
- The outdoor Sunny Bay Pool ranges from 0.9 m to 1.3 m in depth.
- The indoor Bath House is 1.3 m deep.
- The outdoor Baifu Pool is 0.9 m deep.
- The Family Pool ranges from 0.3 m to 0.9 m in depth.
- Yes. The Bath House is typically heated from November through April, with a water temperature maintained between 28°C and 30°C.
- The whirlpool is heated year-round and maintained at 38°C to 40°C
The beach is open daily from 8:00 AM to 7:00 PM.
Yes. Guests may swim within the designated safe swimming area established by the hotel. Swimming is available daily from 8:00 AM to 7:00 PM, subject to weather conditions.
- The 30-minute snorkeling experience is available exclusively to guests staying a minimum of two consecutive nights and booking the “Choose 3 out of 7 Water Activities” package.
- Reservations can be made through Guest Services or by calling (+86 898) 8820 1234 and requesting the Pool Desk.
- Snorkeling is currently not available as a standalone purchase.
The hotel provides: Snorkeling mask, Disposable mouthpiece, Snorkel tube, Water shoes
Indoor Multi-Purpose Sports Court A (875 m²), suitable for:
- Tennis
- Cricket
- Pickleball
Outdoor Multi-Purpose Sports Court B, featuring:
- Two tennis courts
- One table tennis room
- One basketball court
- The tennis court area totals 1,200 m², while the basketball court covers 565 m². Guests may enjoy tennis, table tennis, and basketball at this venue..
- Yes. Tennis coaching and hitting partner services are available with a minimum 12-hour advance reservation.
- Charges are RMB 600 per hour (for up to two guests).
Winter is an ideal season for: Tennis, basketball, table tennis and yoga. Guests may also enjoy activities at South Lake, including: Water biking, stand-up paddle boarding (SUP), canoeing and fishing.
Indoor Multi-Purpose Sports Court A
- Located close to the shoreline and within easy reach of the main hotel buildings. Suitable for tennis, cricket, and pickleball. Features floor-to-ceiling ocean-view windows overlooking Sunny Bay. Weather-independent indoor environment. Equipped with 11 freestanding air-conditioning units, ensuring comfort even during summer.
Outdoor Multi-Purpose Sports Court B
- Nestled within the resort’s landscaped gardens near Sunny Stone. Offers a tranquil and private outdoor setting. Suitable for tennis, table tennis, and basketball. Spacious, naturally lit facilities with a wider range of sporting options.
Indoor Multi-Purpose Sports Court A
(Including cricket equipment, pickleball paddles, balls, rackets, mineral water, and towels)
- 7:30 AM – 5:30 PM: RMB 400 per hour
- 5:30 PM – 9:30 PM: RMB 450 per hour
Outdoor Multi-Purpose Sports Court B
- (Including tennis courts, basketball court, table tennis facilities, balls, rackets, mineral water, and towels)
- 7:30 AM – 5:30 PM: RMB 300 per hour
- 5:30 PM – 9:30 PM: RMB 400 per hour.
Yes. These amenities are complimentary for all in-house guests.
Yes. Pool towels may be taken to the guestroom and will be collected by Housekeeping during room servicing.
The changing rooms are located within the Indoor Qing Pool area on the 1st floor of Building 7.
These items are available for purchase at the Boutique Shop on the 2nd floor of Building 1.
Yes, the Fitness Center is located on the 6th floor of Building 3 and is open 24 hours a day for guests' convenience.
Yes. All fruit provided in the fitness center is thoroughly washed and prepared for immediate consumption. It is complimentary for all guests.
Yes. The yoga studio is located within the fitness center and is accessible with your room key card. It is open 24 hours a day.
Yes. Yoga class schedules vary daily and are subject to the daily activity program. Advance reservations are required.
At present, the hotel does not offer private yoga instruction or personal fitness training services.
Yes, spa treatments are available on-site. You may dial "0" to contact the Guest Services Center and be transferred to the Spa for reservations. Advance reservations are required and should be made at least 24 hours in advance.
Yes, our fully equipped meeting rooms accommodate any kind of gathering and meeting.
Yes. Our Concierge team can assist with both incoming and outgoing courier services. Mailing address: Park Hyatt Sanya Sunny Bay Resort. No. 5 Sunny Bay Road, Sanya, Hainan Province, China. (Please note that only SF Express and JD Express deliveries can be accepted.)
Yes. The hotel has a medical clinic open Tuesday through Saturday from 9:00 AM to 6:00 PM, subject to the doctor's schedule.
Yes. An ATM is located on the 6th floor of Building 2, next to the Pavilion.
Connecting rooms are available. If you would like to make a reservation, please check availability and book through your preferred booking platform or contact the hotel's reservation hotline directly for assistance.
Yes, we provide kid-friendly meal options and child portions on request.
- Our hotel features Camp Hyatt located on Level 1 of Building 6, on the right-hand side of the stairs leading to the Terrace. Children are welcome to use the facility under the supervision of a parent or guardian.
- The Family Pool, located next to Pool House Restaurant, features a waterslide. Our hotel can provide complimentary baby cots/cribs, high chairs, sand toys and other child-friendly amenities upon request. Our restaurants also offer kid-friendly menu options to cater to young guests.
We’d be honored to host your celebration—our hotel can host a variety of celebration events, including weddings, birthday parties, and marriage proposals. We offer both indoor and outdoor event venues, along with professional planning services to help create memorable experiences.
Our team provides full event coordination, services include personalized venue customization, themed event planning, bespoke catering arrangements, and dedicated event coordination to create unforgettable celebrations.
Yes, we offer audiovisual equipment, including projectors, microphones, and screens. Please let us know your requirements.
On-site catering is available with customizable menus for all occasions—just contact our event team.
We are located approximately 40 km from Sanya Phoenix International Airport, which is about a 55-minute drive.
We currently do not offer shuttle services, but taxis are readily available nearby.
The hotel is located approximately 35 kilometers from Sanya Railway Station, with an estimated driving time of 45 minutes, and approximately 15 kilometers from Yalong Bay Railway Station, with an estimated driving time of 25 minutes.
Taxis are easily accessible just steps from our entrance.
Downtown can be reached by taxi.
Yes, we offer limousine service. If you would like to make a reservation, please contact our Concierge team in advance for assistance.
Yes, our hotel team can assist with arranging transportation services or provide local travel recommendations, but specific arrangements are subject to availability.
Absolutely, we offer printed maps and insider tips at the front desk.
Yes, we offer on-site parking. Complimentary parking is available for in-house guests.
For non-resident visitors, parking fees are as follows:
Electric vehicles (EVs): RMB 15 per hour
Fuel-powered vehicles: RMB 20 per hour
We currently do not offer valet parking, but self-parking is available.
Yes, electric vehicle (EV) charging stations are available in the resort's outdoor parking area, located to the left of the main lobby. The facility features a total of eight charging spaces, including four fast-charging stations and four standard (slow) charging stations.
Unfortunately, pets are not allowed, including service animals.
Yes, our hotel is designed to be accessible throughout, with ramps, elevators, and ADA-compliant facilities.
Yes, we offer accessible guest rooms featuring wider doorways, grab bars, and other supportive features.
Yes, we have rooms with roll-in showers and mobility-friendly layouts. To book one, please contact the hotel in advance.
These devices are not available on-site.
Accessible parking is not available on-site.
Unfortunately, we are unable to accommodate any animals—even certified service animals.
Yes, guests must be at least 18 years old. Minors must be accompanied by a parent or legal guardian.
We accept major international credit cards, including Visa, Mastercard and other commonly used cards, as well as cash and electronic payment methods (including Alipay and WeChat Pay).
Yes, we offer luggage storage.
Our front desk operates 24/7.
Our check-in begins at 3 PM, and check-out is by 12 PM.
Yes, express check-out is available.
Yes, we offer long-term stay options for guests. For detailed information regarding policies, rates, and availability, please contact the hotel directly.
Smoking is strictly prohibited in all indoor areas and guest rooms throughout the resort. Guests who wish to smoke may do so in designated outdoor areas, provided that it does not disturb other guests. Please ensure that cigarette butts are fully extinguished and properly disposed of in the appropriate waste bins after smoking.
If guests discover that personal belongings have been left behind after check-out, please contact the resort as soon as possible. We will assist in locating and returning the items. Returned items will be shipped via SF Express on a freight collect basis. Lost and found items will be kept for up to three months; items that remain unclaimed after this period will no longer be retained.
Guests are kindly requested not to wear bathrobes or swimwear in the resort's public areas or restaurants.