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Owner Response

Fantastic luxury hotel the rooms are big. The staff is very professional. Location just off Central Park is absolutely premium for doing tourism in New York City. The hotel itself is a little catered to families, but quiet and very comfortable.

Note that there is no lounge. This is probably the most basic Park Hyatt property that I have visited, but it is still a very nice hotel.

Park Hyatt

I live in NYC and occasionally book weekend staycations around town, either for just my wife and me or for us and our kids. We’ve done the Park Hyatt twice, most recently in January 2026. This is a nice hotel with good guest rooms, beautiful bathrooms, and a terrific (by NYC standards) two-lane lap pool and gym. But unfortunately, the value at >$1,000 or 35,000 World of Hyatt points per night is just not there anymore for me. There is a single hotel restaurant, the Living Room. The food is fine, but mostly forgettable and not inspiring (and quite expensive - $16 for a La Colombe cold brew coffee was an absolute insult). The service was nothing special - in fact, I struggled to flag down waitstaff to order our entrees, and again when I wanted to order coffee and dessert. 

You may ask: Why would you eat at the hotel when you’re in the middle of NYC? And that’s a superb question, because at this hotel, I encourage you not to. I resorted to taking one kid there while my other kids swam in the pool with my wife. Had I not been so lazy, I would’ve had a far superior meal at around the same price at Quality Bistro nearby. 

My advice: If you want to spend around the same amount in cash per night, I’ve stayed at the Four Seasons Downtown and far prefer that hotel (it also has a pool). If you’re using World of Hyatt points, consider cheaper per night rates at the Andaz instead.

Park Hyatt NYC: Losing Luster

Courteous staff, room, pool and fitness areas were clean and welcoming. Hotel location was convenient to many highlights in NYC.
Acknowledgement of our anniversary with a hand written note was a special touch. They know how to treat people with respect and provide helpfulness.

Park Hyatt - luxury: excellent!

This is my family's first time staying at a Park Hyatt. We rented a residential suite with an attached room with two double beds on the 20th floor for a family of 4.  It was like having a large apartment in the heart of the theater district just a 5-10 minute walk to Central Park and maybe a 15 minute walk at most to Times Square. We had 2 and a half baths with this setup which was so convenient. Before this, I might have said our stay in Paris at the Hyatt Madeleine was our favorite Hyatt stay, but I think the Park Hyatt New York edges it out, at least with my young daughters. It was VERY family friendly, but also had the sophistication and attention to detail that a business traveler or couple without kids would appreciate. The staff was great. The water pressure was awesome. We had such a nice stay here, my wife and I are thinking of going back just the two of us in a few months. Great job Park Hyatt. I would recommend you call the setup we had "the family residential suite" or something similar because it was so convenient for a family to rent this setup in New York. Chloe at the front desk helped me set it up so we were able to rent the rooms in this configuration and it made our trip so so much  better.  Thanks Chloe!

First Park Hyatt Stay - Best Hyatt Stay so Far as a Hyatt Globalist

Stayed recently as a Globalist. The location is perfect, right next to Carnegie Hall. The lobby is tight, but that’s understandable for the core Manhattan location. Valet was super convenient and the Concierge team did an excellent job.

The rooms were clean and the hard product is still great, but the service execution was off this time. We had two rooms and neither was ready until 5 PM. We didn't expect early check-in, but waiting that late forced us to change our plans. Also surprised there were no welcome amenities. It’s rare for a Park Hyatt to skip that for Globalists, especially seeing other reviews posting theirs. We also had a maintenance issue in one of the bathrooms.

Great property, but they need to tighten up the operations to match the price point.

Unbeatable location and hard product, but operations struggled

My family enjoyed an amazing holiday stay at the Park Hyatt NYC.  Though the hotel was fully booked and had some delays in sorting the room initially, understandable during the holiday rush, the desk staff took great care of us to make sure we were comfortable, informed of the situation, and were even able to give us an upgrade to an amazing room.   Every staff member we met with, from the Front Desk, to Living Room dining staff, to the front door  Housekeeping team members were personable, friendly, thoughtful.   I've had the good fortune to stay in a number of luxury properties over the years, from Park Hyatt to Mandarin and Waldorf Astoria, and the Park Hyatt New York staff really stood out with their level of care.  My sincere thanks to the team, including Dana, Chloe, Anna, and Nausin!

A great property with exceptional staff and care.   Absolutely a core Park Hyatt experience.

This was by far the best stay I have had at any hyatt property this year.

Exceptional service , exceptional location, exceptional breakfast, property is very well maintained and no ask was too difficult 

The gym is excellent as is the steam bath 

All in all this hotel is in the top 3 for a New York stay

Exceptional all around !

Great weekend stay with my family. The staff went above and beyond to make sure we felt comfortable and had everything we needed. We had a great view of the city. Pool, hot tub and steam room were very relaxing.

Incredible service

Ive stayed in this hotel a few times I wanted to take my family and in-laws for a quick 24 hour holiday trip to NYC I booked 3 rooms  which one wasn't  ready till 7PM which is unacceptable it was our Main room so by the time we got in the room and unloaded our stuff the day was gone and my kids did not get to enjoy the room
 Evelyn was amazing and really tried her best its not her fault its a shame I think its because they allow Hyatt members that have status check out very late which affects the person checking in in my case it was for only one night so the night was ruined  and also couldn't put my kids to bed until the Cot came that was a whole other story I dont want to write about

quick holiday stay but dont make it too quick if room isn't ready you wont enjoy your stay leave ROOM FOR ERROR

I’ve been staying at the Park Hyatt NYC on and off for nearly 10 years, and the experience has remained remarkably consistent. The hotel and rooms are in the same excellent condition as my very first stay, and the level of comfort and service is the same every time I return. That consistency over the years is what keeps me coming back.

NYC Hotel Reviews | Park Hyatt New York

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