Yes, the hotel features ramps, elevators, and accessible restrooms. A wheelchair is available on request through Concierge.

Yes, accessible hotel rooms feature wider doors, grab bars, and accessible bathrooms.

Yes, selected accessible rooms are equipped with roll-in showers. Please request when booking.

Please contact Guest Services prior to arrival for assistance.

Yes, accessible parking bays are located near elevators with direct lobby access.

Yes, service animals are welcome at no additional charge.

Our multilingual staff speak languages including English, Spanish, Italian, Mandarin, Chinese, Japanese, Hindi and Bahasa.

Yes, adapters are available from Housekeeping. We use a 230V, 50Hz electrical system with a Type I plug, so please bring a converter if needed.

Yes, we can accept packages before your arrival. Please include your reservation name and check-in date on the parcel label for proper handling.

Yes, Wi-Fi is complimentary for all guests in guestrooms and common areas.

Yes, complimentary cribs and AUD 60 / night rollaway beds are available upon request, subject to room type and availability.

Yes, Park Hyatt Melbourne is a 100% non-smoking hotel. A cleaning fee of AUD 300 applies for smoking in guestrooms.

Room views vary by type—options include Fitzroy Gardens, St. Patrick’s Cathedral, or Melbourne city skyline. Preferences can be noted at the time of booking; however, they are subject to availability and cannot be guaranteed.

Room images are provided as a preview of our accommodations. Each of our guestrooms has its own distinctive layout and character, offering a unique experience upon arrival.

All guestrooms (except accessible rooms) include both a deep soaking bathtub and separate walk-in shower. Suites and specialty rooms feature larger spa-style baths.

Certainly. Please inform us of your preference at booking, and we’ll accommodate where possible based on availability.

A valid photo ID and a physical credit card used for booking are required.

Yes, a primary guest aged 18 years or older is required to complete the check-in process.

Yes, complimentary luggage storage is available through the Concierge.

Our Front Desk operates 24 hours, so late check-in is available anytime.

Early check-in is subject to availability. Pre-booking the night before guarantees early access.

Check-out is 11:00 a.m. Late check-out until 1:00 p.m. is subject to availability; after 4:00 p.m., a half-day charge applies.

Yes, express and digital check-out are available via the World of Hyatt app or Front Desk.

The entire hotel is smoke-free. An AUD 300 cleaning fee applies for violations.

All found items are recorded and stored securely. Contact Guest Services with item details and stay dates.

Smart casual attire is recommended for dining venues, especially during evening service.

Absolutely, just contact Guest Services to schedule your wake-up call.

Yes, our Concierge team is delighted to assist with restaurant reservations, tours, transportation, and local attractions.

Yes, same-day laundry and dry-cleaning are available seven days a week, including express 2-hour and overnight services between 7:00 a.m. – 7:00 p.m. (surcharge applies).

Babysitting services can be arranged with advance notice through our Concierge.

Yes, our restaurants cater to various dietary needs, including vegan, vegetarian, and gluten-free (with advance notice).

Our culinary team can tailor dishes to meet specific religious or cultural dietary needs. Halal and kosher options are available with advance notice.

Guests may order food delivery to the hotel. Please note the hotel does not facilitate in-room delivery—guests must meet drivers at the main entrance or reception.

Yes, In-Room Dining is available daily. For details, please visit the Dining page.

You can book available connecting rooms online; however, if you require specific connecting suites or need assistance, please contact our Reservations team or the hotel directly for further support.

Yes, kids’ menus are available in-room and at The Lounge & Garden

Yes, we offer elegant spaces such as the Ballroom and Trilogy Room, perfect for weddings or private events. For details, please visit our Weddings & Celebrations pages and Meetings & Events pages.

Our Events team provides full coordination—from layout and catering to floral and audiovisual support.

Yes, we provide full AV support, including microphones, projectors, and hybrid conferencing options.

Yes, on-site catering is available with tailored menus by our culinary team.

Yes, our Park Club Health & Day Spa offers a full range of treatments featuring Omorovicza skincare. Spa hours: 10:00 a.m. – 7:00 p.m. daily. To book: call +61 3 9224 1222, our website or email phmelbourne.parkclub@hyatt.com

Yes, our 25-metre indoor heated pool and Jacuzzi are located on Level 9 within Park Club Health & Day Spa. Access is complimentary for in-house guests.

Yes, the Fitness centre is within Park Club Health & Day Spa. Open hours are Monday to Friday 6:00 a.m. - 9:00 p.m. Saturday to Sunday 8:00 a.m. - 8:00 p.m. Public Holidays may have reduced hours. Fitness centre for in-house guests is 24hours.

Business services such as printing, faxing, and computer access are available via our Concierge.

Yes, we offer 11 versatile meeting and event spaces, including an elegant ballroom and boardrooms equipped with modern audiovisual facilities.

We are approximately 23 km (30 minutes) from Melbourne Tullamarine Airport and 60 km from Avalon Airport.

The hotel does not operate a shuttle service, but private transfers and chauffeured sedans can be arranged via the Concierge.

Parliament Train Station is a 3-minute walk from the hotel.

Trams, trains, and buses are all within a short walk; the Concierge can assist with transport cards and route maps.

The hotel is in Melbourne’s city centre; major landmarks are within walking distance.

Yes, car hire and limousine bookings can be arranged through our Concierge.

Within a short walking distance of Fitzroy Gardens, Parliament House, Princess Theatre, Regent Theatre, St. Patrick’s Cathedral, Australian Open Tennis Courts and a 5-minute drive from the Melbourne Cricket Ground.

Yes, luxury boutiques along Collins Street, Shopping Precinct, local dining in the Paris End and Flinders Lane are minutes away on foot.

Yes, valet parking service is available 24 hours. Please visit our Parking & Transportation page for details.

Yes, EV charging bays are available on-site, subject to availability, with a fee.

Yes, dog-friendly rooms are available in selected room types (limited availability). Please advise the hotel in advance. For more information and pet-related policies, please visit our Hotel Policies page.

Yes, each stay includes a plush dog bed, bowls, welcome treat, toy, and access to designated pet relief mats. For further details, please visit this document.

Fitzroy Gardens and Treasury Gardens are just across the road. Ideal location for long walks. For further details, please visit this document.