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Owner Response

My husband and I recently had the pleasure of staying at the Park Hyatt Istanbul – Macka Palas from November 13 through November 23, and we felt compelled to share the extraordinary experience we had during our visit. We travel frequently and have stayed at many Park Hyatt properties over the years, yet the level of service, warmth, and genuine hospitality extended by your team in Istanbul was truly unparalleled.

We originally planned to stay at the property for only three nights, with a reservation at another hotel beginning on November 16. However, within minutes of arriving, it became clear that the Macka Palas team was exceptional in every regard, and we decided to remain for the duration of our stay.

From the moment we exited our transportation, we were welcomed with gracious and heartfelt service by the Bell and Door Staff. Murat, in particular, was the first to greet us and set the tone for what would become the most memorable hotel experience we have ever had. His professionalism, kindness, and pride in his work were evident from the start.

Upon entering the lobby, the entire Front Desk team greeted us by name as though they had been anticipating our arrival. Arzu warmly escorted us to our upgraded room, thoroughly explaining every detail and expressing sincere happiness that we were there. Her enthusiasm and personal connection instantly made us feel valued and at home in a way we have never experienced before.

Throughout our stay, Arzu continued to brighten our days—from sharing an unforgettable orange cappuccino with us at Kapicciiinoo, to gifting us thoughtful Park Hyatt keepsakes, including local Evil Eye charms and personalized items that we will cherish forever.

Breakfast each morning was equally outstanding. The entire restaurant team exuded joy and passion for their work, creating an atmosphere that energized us daily. The food offerings were exceptional, and no request was ever too much. It was clear that every staff member sincerely loved serving guests.

We were also honored to meet Mr. Erhan Yurtsever, whose warm welcome, kind smile, and genuine engagement left a profound impression on us. His leadership is clearly reflected in the attitude, enthusiasm, and unity of his entire team.

The Guest Services team consistently surprised us with handwritten notes, thoughtful amenities, and warm gestures that made every return to our room special. And we must express our deepest appreciation for Selime and the housekeeping staff, whose radiance, kindness, and joyful spirits made us feel like family. Our daily hugs from Selime became something we truly looked forward to.

When it came time to depart at 2:00 a.m. on November 23, your team orchestrated everything seamlessly. Murat was waiting to help us and honored us with the beautiful Turkish tradition of pouring water as we left—symbolizing a safe journey and wishing that we “go like water and return like water.” It was an emotional and meaningful farewell that we will never forget.

Hyatt, you should be incredibly proud of the team at the Park Hyatt Istanbul – Macka Palas. Their passion, professionalism, authenticity, and heartfelt hospitality far exceeded anything we have ever experienced in luxury travel. We left feeling as though we were saying goodbye to family, and we have already booked our return trip.

To Mr. Yurtsever and the entire Macka Palas team: thank you for creating a memory we will cherish forever. Your hotel is more than a destination—it is a home filled with warmth, pride, and extraordinary people.

With our deepest appreciation and respect,

Kevin Becker & Seth Thomas
Farmersville, Texas, USA

Extraordinary

The hotel is very nice and not on a busy street. You are need the high end shopping area and food area around the corner from the hotel. The staff is very nice and helpful. Most of the staff speaks English and are very friendly. The facilities are very clean and the included breakfast is fantastic.

Place to stay if it is your first time in Istanbul.

Very dated hotel, surprised it was a member of the Amex fine hotels and resorts , then staff are very friendly but it feels more like a motel than a fine hotel. Extremely run down and in need of renovation. The location is and staff only plus to this property.

Great location but in need of renovation

Excellent location and exceptional staff and facility. Breakfast service was great. Highly recommend! Will stay here again in the future.

Must stay in Istanbul

From the amazing, professional yet humble GM Erhan with his elite & expert hospitality, the fantadtic Senol from concierge, housekeeping and everyone in between, best service hands down I've ever experienced in Turkey. 
The moment we checked in to the very end check out, the service was seamless  and exceptional and could not highly recommend this hotel and its staff enough.  
The gym is super clean and has everything you need to get a great workout.
The breakfast crew made my kids, wife and I all feel welcome every morning. The talented gozleme lady greets you with a radiant smile and she genuinely looks like she enjoys serving her amazing and very delicious gozleme. 
3 x great restaurants in Kalimera, Nusret and Ciprianis. We did Nusret burgers which was nice and Cirprianis, although pricey, the food was exceptional.
The location of the hotel is perfect with all the high end retails walking distance. 
My new favourite hotel in Istanbul and perhaps all of Turkey.

Best Hotel in Istanbul with the best staff

The service at the hotel is impeccable — from the front desk to the doormen, bellboys, and housekeepers, everyone goes above and beyond. You truly feel at home, even when far from home.

The rooms are spacious and thoughtfully designed, as are the bathrooms. The hospitality is incredible, with many excellent restaurants to enjoy on property. The location is outstanding, allowing you to fully experience and enjoy local life like a true Istanbulite.

Park Hyatt Macka is the best in Istanbul

Exceptional staff, efficient, friendly and very welcoming.  Lovely property and location.  Very clean and lovely rooms.

Wonderful stay at Park Hyatt Macka Palas

For the price it was not worth it. We were excited for the rooftop and pool and they were both closed. Our bathroom tub was also full of hair.

Not as expected

Outstanding Experience - across the board, people sharp and smart,  extremely nice and welcoming - Special thanks to people at the Reception, Nusret and Kaliméra...and really everywhere...Food, facilities, neighborhood. We loved our stay.

Outstanding Experience

Great location, rooms while slightly dated are large and confortable. 
Staff were great especially for istanbul.
Great value for money overall

Hotel Guest Reviews | Park Hyatt Istanbul – Maçka Palas

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