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Owner Response

The staff is incredibly polite, helpful and attend to the guests in the most professional and warm way. One of the best customer service experience ive had.
Food overall can be enhanced.

The best customer service you can have at a 5 star hotel

One of the best hotel stays in recent memory in terms of customer service and staff friendliness & attention to detail

Customer Service WoW

The front desk staff were not polite and displayed an arrogant attitude. During peak checkout hours, only one staff member was available, which caused unnecessary delays. We had to move between multiple counters based on their instructions, making the checkout process inconvenient and inefficient.

The front desk staff were not polite

Excellent 5 star hotel in heart of the city. Situated in a posh area with awesome food and great hospitality. Recommended for business or family visit.

Excellent stay at Park Hyatt

Very clean rooms, helpful staff, a great buffet dining experience, all adding up to a lovely time at this 5 star hotel. Worth it if a hyatt member especially.

Well worth the stay

Starting from  front office reception staffs, concierge, breakfast service, gym guiders, Rika Retaurant, The Dining Room and The Treforni Bar we had a good time in there Appreciate all staffs namely Marati Shankar from gym, Y Karthik from Gym, Mishra from security, Tushar Pathak from Reception Front Office, Rohit Rajwar from Rika Restaurant, really thankfull and appreciate all your heartily service     Wishing and Thanking from Manimatum Moirangthem Ex Bartender park Hyatt Hyderabad Hotelier and Haojam Andrew Meitei

It was an excited visit in park Hyatt hotel Hyderabad, Wish You All A Prosperous New year 2026

We spent 4 very happy nights at the Hyatt.  The service is exemplary - all staff are trained to be attentive, friendly, prompt and polite at all times.  Guests are greeted at reception immediately with a smile and an enthusiasm to establish a good relationship, which extends throughout the stay. Ritesh was our named liaison contact; he was vigilant to keep in touch, respond to our requests and generally ensure we were having a first-class five star time. Which we were. This level of attention extents to all aspects of the hotel: the spa, swimming pool and gym and, of course, restaurants. The pool was a pleasure, a good length for serious swimmers, with a shallow wide ledge end for non-swimmers to enjoy the water, the sauna and steam room in the changing rooms were a joy.  The food is delicious (3 restaurants to choose from); the cocktails extremely well-priced; the dining room buffet is so well staffed that it is more 'we will help you' service than 'self-service'.  A total pleasure to stay here - and a great haven from which to enjoy the many treasures of (I think underrated) Hyderabad: from downtown Charminar and Chowmahalla Palace to the beautiful and atmospheric Qubt Shahi tombs and mighty Golconda fort. Put both the city and hotel on your next Indian holiday itinerary; you will not be disappointed.

A great hotel in a vibrant historic city

A wonderful experience for me and my family. The hospitality was fantastic and we were pampered from the moment we entered the property. We were assigned a guest relations member who saw to it that our stay was memorable. Our kids were surprised every now and them with goodies. When we needed a medicine for our child at 11 pm in the night, their team made sure that they got it on time. They were very caring the next day and enquired about my kid's health. They even assigned a representative to take care of our children for 2 hours when my wife and I were at the spa. Never experienced this kind of service anywhere. Thanks Park Hyatt and team.

Great Hospitality

Overall the experience staying here was made better thanks to the staff. We were busy and out of the hotel all day for most of the days and even had a few people fall sick but the staff was incredible with their doctor helping our group and with being exhausted after days of being out, the room service was perfect with a huge menu and even being able to do pick-up from the restaurants and bringing them to our room. All the staff made this trip a 5 star experience even if the hotel itself was not fully available during our stay due to renovations I assume.

Excellent staff made this trip relaxing

Amazing experience. Nice breakfast. Clean hotel with high service. The team at the reception is very professional and customer oriented.

Hotel Guest Reviews | Park Hyatt Hyderabad

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