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My favorite hotel in BA - and there are many great hotels in BA that I have stayed in before. On this visit, our room was not ready when we checked in (check in is at 3pm and we arrived at 12). Without our asking, the front desk offered us a day room to use while our reserved room was prepared (the prior occupant would not be leaving until 4). I have never been offered this before by any hotel and it was amazing! I have to thank the front desk team for offering that. Typical of the great service at the hotel

Beautiful public spaces, great location and the best team!

This hotel is simply stunning, extremely comfortable, private, and with fantastic staff. The hotel isn't going for the "bang" luxury of larger old world properties, but they nail it with privacy, exclusivity, and knowledgable staff that are available to help at any time. Worth it!

Top not privacy focussed and exceptional staff

Beautiful, elegant hotel.  We stopped by some other five-star hotels in town, and each time we were glad we stayed at this hotel.  The central courtyard hosting several restaurants is really a special feature of this hotel.  Quite unusual for an urban hotel.  Plus the hotel staff were five-star, the food was excellent, and our room was nicely appointed, large, and comfortable.  We did however have trouble with streaming movies (they replaced our TV twice), but our only significant issue with the hotel is that they don’t serve dinner until very late.  While that is customary in Argentina, they are hosting guests from all over the world where that is not the custom, including the US.  If they want to meet or exceed the expectations of those guests, an earlier dinner service would be important.  We really struggled with that.  But I would still highly recommend this hotel.  It’s a beautiful property.  (We stayed in the palace side.)

Beautiful hotel, wonderful outdoor space, five-star service

Fantastic property with phenomenal restaurant, service and staff. Jeanne, the sommerlier was fantastic and Gonzalo the team lead went above and beyond for us.

Great property with topnotch service

Owner Response

We booked under a Guest of Honor reservation and therefore entitled to Globalist benefits. Unfortunately, this was the worst hotel experience I have had, and it fell far below Hyatt’s stated standards and promises to its most loyal members.

Despite the Globalist status, we were assigned to a room on the lowest floor—with no upgrade whatsoever, not even to a better room within the same category. What is particularly concerning is that I have seen multiple Globalist guests of the same nationality as ours reported on social media that they were also assigned rooms on the lowest floors. I would like Hyatt to investigate whether guests are being treated differently based on nationality, as this would be completely unacceptable.

Additionally, the handling of our late checkout was unprofessional. We informed the concierge one day in advance that we would be using our guaranteed 4 PM late checkout benefit. On the day of departure, we were delayed due to an emergency issue. We went to the embassy and returned to the hotel at approximately 3:45 PM. 

At that point, we politely asked the concierge whether it was possible to extend checkout by an additional 30 minutes to 1 hour so we could finish packing, even with an additional fee. The response we received was that other guests were “waiting for the room” since 3 PM because of our late checkout. It's okay to not accommodate our request, but the way this was communicated made us feel blamed for simply using the benefits we were entitled to.

The service this hotel provided did not match the price. I would never come back and certainly would never recommend it.

Worst Hyatt Stay Ever — Poor Treatment of Globalist Guests and Unacceptable Service

The bar was high with my expectations.  This is not a typical chain hotel but a unique elegant mansion converted to a hotel some years ago.  

We had a 1 bedroom suite which was one of the nicer suites we've experienced anywhere in the world.  It was not particularly massive or over the top luxury...but...it had a dense elegant feel to it.  Each room, each closet, each feature was...perfectly appropriate.  AC was VERY effective and the sound of the fan served as the best "white sound" we've encountered for strong sleep!  Huge tub was a good size for one or two.  Huge Shower, with long shelf and sit down bench, was more a shower room than a shower.  But, it worked for quick or leisurely showers of one or more people.  Shelves, display, and towels were in abundance.  Twice daily service was not optional, it was mandatory and perfectly executed, and kept things feeling just right. 

Finally, our room came with Butler service.  I'm not a big butler guy and figured that would not be a big deal.  How wrong could I be?  Wrong!  Denise and Francisco were both so very helpful and a delight to interact with.  Francisco took over helping with our Delta lost luggage.  Denise kept us properly anticipated at the eating venues.  Both were well trained and helpful without being intrusive.

There is no way we will not return  if we're ever in Buenos Aires again!

What a Deghtful Place to Spend Christmas!

The Park Hyatt hotel was an incredible experience. Throughly enjoyed our stay and everything you need is onsite. From great restaurants to a spa and pool this hotel will provide a truly resort style experience in a major city.

My new go to Buenos Aires hotel!

The hotel is amazingly beautiful! The restaurants have wonderful aesthetics, menu options and comfort. Service issues: A glaring issue is there are many service staff but they keep their heads down and appear to not know what they are doing - particularly in the restaurants during the day. They rarely check on guests and have to be tracked down.  Simple requests take a long long time. I recommend training or at least one manger on the premises. I did not see this the 4 days we were there and it would have made our daytime meals (we spent quite a bit of time and money there) much more pleasant.

Service Issues:

The location is good and the building is gorgeous.  The garden courtyard is a little hidden haven of tranquility.  The service is top notch and the room was incredible, as expected for a Park Hyatt.  It was a wonderful finish to our trip to Antarctic.

Pure Bliss

Top notch service, staff was incredibly courteous, absolutely beautiful hotel. Not much left to be desired. The property itself was a work of art.

Hotel Guest Reviews | Palacio Duhau - Park Hyatt Buenos Aires

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