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Owner Response

Park Hyatt Bangkok is a stunning property, and the people working there are genuinely lovely — warm, professional, and truly the heart of the hotel. Once I arrived, every interaction I had with staff was gracious and thoughtful. They are what make the place feel special.

That said, my arrival experience was a major disappointment and deserves to be shared.

I had confirmed VIP airport immigration and hotel transfer twice in advance. Despite this, I was forgotten at the airport — in a foreign country — and arrived to find there was no one waiting, no fast-track immigration support, and no transfer arranged. I ultimately had to navigate immigration on my own and book last-minute transportation to the hotel myself.

This was not a small inconvenience. After a long international journey, the arrival experience sets the tone for a stay, and this failure was jarring — especially given the level of hotel and the confirmations already in place.

Once at the hotel, the staff handled everything with kindness and care, and I want to be very clear: this was not a people problem, but a coordination and systems failure.

The hotel itself is beautiful, and the team on the ground is exceptional. With stronger operational follow-through — particularly around arrivals — the experience could truly reflect the Park Hyatt standard.

A beautiful hotel with wonderful people — but a serious arrival failure.

Hotel has lovely structure, and the pool has ample seating/lounging space.  Service fell short of expectations overall.  In some ways, the service was not as strong as the Grand Hyatt Erawan or the Hyatt Regency, both nearby.

Lovely Pool, Alright Service

So amazing and a must stay. Connected to the mall as well. The porters, especially Giant helped us with the bags and everything was smooth. VIP treatment and amazing Thai hospitality. Loads of in-room amenities. Bowie was outstanding at check-in and surprised us with a great amenity for my wife’s milestone birthday. Mammie and Krataii were super attentive at breakfast. We loved them! Teddy was super helpful and kind and helped us with directions for a busy New Year’s Eve ahead. We wish we could thank everyone but we enjoyed our 2 night stay here. Thank you and happy new year!

Wow too good to be true

There are lots of wonderful hotels in Bangkok. The Park Hyatt Bangkok is one of the best places to stay. The staff is warm, kind and eager to help as soon as you arrive, the front office staff were really wonderful to deal with throughout the stay. I had a corner room with a great view and open feel. I stayed here for a week and got to experience everything. Excellent spa and gym. The food in the Living Room is really excellent and some of the best I have sampled in a while. The pizza in La Marina, the Italian restaurant was as good as it gets. I arrived 10 minutes before closing and was welcomed. Prior to departure,  I had a visa issue and the entire front office team made it all work after they learned of the situation. Such a seamless standard of proactive and empathetic service is rarely seen these days. Thank you to you all. The Park Hyatt Bangkok is my place, and it deserves all the accolades.

Setting The Standard

A very enjoyable stay. The location is very convenient with a connected bridge to the BTS station. Food is good, especially the breakfast buffet. Staff is responsive and helpful.

Great Location and Fantastic Service

One of the best rooms in Bangkok beautifully maintained, bathroom is excellent with Le Labo branded products and the breakfast is also one of the best available in town.  Excellent customer service

Excellent luxury experience

The entire experience was awesome from rooms to staff , breakfast , in between snacks and coffee service during meeting breaks , food and service at penthouse grill , spa !! It was great experience!!

Best stay experience!!!

Park Hyatt Bangkok is the best Hyatt hotel I have ever stayed at!
This place has become a home for me; everything is always perfect.
The atmosphere and the staff make you feel special and important.
The love and care are beyond comprehension!
Thank you, Park Hyatt Bangkok, I will miss you!

Park Hyatt Bangkok is the best I have ever been to in the world!!

From the moment we stepped out of the car and were greeted by the multiple bell hops, we knew this was going to be something special. Everything about the Park Hyatt Bangkok feels effortlessly luxurious yet genuinely warm – the perfect balance that only the very best hotels achieve.
Our Deluxe King Room (18th floor) was nothing short of breathtaking. Floor-to-ceiling windows framed sweeping views over the Bangkok skyline and Lumphini Park, and the signature swirling marble walls, rich oak floors, and Thai silk accents created an atmosphere that was both modern and deeply rooted in local culture. The bed was extremely comfortable and were provided non-feather pillows for my wife, who is allergic..
The service throughout our three-night stay was flawless without ever feeling stuffy. Every staff member we encountered – from the concierge who secured us a last-minute car to the airport, to the housekeeping team who turned down our room with fresh fruit each evening – anticipated needs we didn’t even know we had.

Park Hyatt Bangkok - An unforgettable stay

I came to the Park Hyatt for a wedding and had the most amazing time. The money paid was well worth it - the complimentary breakfast buffet was one of the best I've ever had, and as a guest you also get access to all of the spa amenities. The rooms and common areas were gorgeous and they just think of every single detail. I would love to come back to this property again in the future.

Hotel Guest Reviews | Park Hyatt Bangkok

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