Reviews
The Time New York Puts Hospitable Back in Hospitality!
If you feel like hospitality has been reengineered to herding people in and out of their doors like cattle and you’re constantly disappointed, you have to visit The Time New York! They go above and beyond to ensure your stay is relaxing and enjoyable. I can’t articulate my experience or speak highly enough that would bring the people and this hotel the recognition they all deserve. If you’re traveling to NY, consider The Time New York. You won’t be disappointed.
juliecarn,
August 2025
Doria Lee, Guest Services / Front Office at The Time New York, responded to this reviewDear Julie Carn, Wow, thank you so much for your incredibly kind and heartfelt review! We're truly honored to hear that your experience at The Time New York felt so welcoming and special. Going above and beyond for our guests is what we strive for every day, and it means the world to us to know it made such a difference for you. We have your 2 thing. We can’t wait to welcome you back whenever your travels bring you to New York again!
Great location, great price.
It was well located. The gym was adequate. The bed was comfortable and it had gitch factor. I would prefer more lighting as it is dark and a magnifying mirror would be helpful but it was a decent clean hotel room with good staff, good sized, and fantastic location.
Heidi H,
August 2025
Doria Lee, Guest Services / Front Office at The Time New York, responded to this reviewDear Heidi, Thank you for your thoughtful review! We’re happy to hear you enjoyed our great location, comfortable bed, and friendly staff. We appreciate your feedback about the lighting and magnifying mirror, your suggestions help us improve. We hope to welcome you back for an even better stay next time!
Near Times Square
Hotel is strategically located near central park, the Rock, and Times Square/Broadway. Caution with nearby construction.
Rehenie R,
August 2025
Doria Lee, Guest Services / Front Office at The Time New York, responded to this reviewDear Rehenie, Thank you for your great review! We’re glad you appreciated our prime location near Central Park, Rockefeller Center, and Times Square/Broadway. We apologize for any inconvenience caused by the nearby construction and appreciate your understanding. We hope to welcome you back soon for an even better stay!
Good stay
Affordable hotel for in and out stay. Little rough around the edges but staff was friendly and much better than other hotels listed for around the dams price or lower. Run well. Elevators are slow so pad a few minutes if you’re off to mtgs!
mermerj,
August 2025
Doria Lee, Guest Services / Front Office at The Time New York, responded to this reviewDear mermerj, Thank you for your review! We're glad to hear you had a good stay and found value in our hotel, especially compared to others in a similar price range. It’s great to know our friendly team made a positive impression, and we appreciate your kind words about how the property is run. Thank you as well for the heads-up about the elevators, that’s helpful feedback, and we’ll continue working on ways to improve the experience. We hope to welcome you back the next time you’re in the city!
Hotel room was not clean
I rarely leave negative reviews, but the cleanliness of this hotel room was unacceptable. The bathroom had yellow stains and dirt in the corners of the shower and sink, which was really unpleasant. The lamp on the desk didn’t work, and the room carpet was frayed, old, and filthy. After walking around for a short time, my socks were completely black — that's how dirty the floors were. On the bright side, the staff was very kind and polite, but that didn’t make up for the condition of the room. We checked out after two nights, and I’m honestly glad we only booked for that long. We moved to the east side of town and had a much better stay elsewhere. I wouldn’t recommend this hotel unless major improvements are made.
Culture23081747731,
July 2025
Doria Lee, Guest Services / Front Office at The Time New York, responded to this reviewDear Alma, Thank you for sharing your experience. We're truly sorry to hear about the unacceptable level of cleanliness in your room. This is far from the standard we strive to maintain, and we sincerely apologize for the discomfort and frustration it caused during your stay. Your feedback regarding the bathroom condition, carpet, and lighting is very concerning, and we are addressing these issues directly with our housekeeping and maintenance teams to ensure they are corrected. While we’re glad to hear our staff made a positive impression, we understand that service alone doesn’t make up for the condition of the room. We appreciate your honesty and hope you’ll consider giving us another chance in the future, once improvements have been made.
Babymoon
Everything was incredible! From a door man always being there to assist, to the friendly front desk staff and excellent housekeeping!
María S,
July 2025
Doria Lee, Guest Services / Front Office at The Time New York, responded to this reviewDear Maria, Thank you so much for your kind words! We're thrilled to hear you had an incredible babymoon with us. It’s wonderful to know our doorman, front desk team, and housekeeping all helped make your stay special. Wishing you all the best as you prepare for your new arrival, and we hope to welcome you back again soon!
Close to Times Square, but hotel in need of renovations.
A/C units are in poor maintenance condition. Don't expect your room to cool rapidly and they are going to run all night during the summertime. Mattress backboards appear to have been worn through. You can visibly see where other guests have "gripped" the backboard, if you know what I mean.
Escape10182634131,
July 2025
Doria Lee, Guest Services / Front Office at The Time New York, responded to this reviewDear Escape10182634131, Thank you for taking the time to share your feedback. We’re glad you appreciated our convenient location near Times Square, but we’re truly sorry to hear that your experience did not meet expectations. Your comments regarding the air conditioning units and the condition of the room furnishings are concerning and have been shared with our maintenance and housekeeping teams for immediate review. Guest comfort and cleanliness are our top priorities, and we take feedback like yours seriously as we work toward future improvements and renovations. We apologize for any discomfort you experienced during your stay and appreciate you bringing these issues to our attention. Should you consider staying with us again, we’d love the opportunity to provide you with a better experience.
Wonderful Stay in the Heart of NYC!
I had a fantastic experience at The Time New York! The location is unbeatable—just steps away from Times Square, yet the hotel feels like a calm retreat from the city buzz. Special thanks to Dee for her warm and welcoming service—she made us feel right at home. I also want to express my appreciation to Thomas, the hotel manager, who was incredibly professional and helpful throughout our stay. The service overall was excellent, the food was delicious, and every staff member we encountered was kind, attentive, and eager to help. If you’re visiting New York and want a convenient location, great food, and outstanding service, I highly recommend The Time New York. Thank you to the entire team for making our stay so memorable!
JK K,
July 2025
Doria Lee, Guest Services / Front Office at The Time New York, responded to this reviewDear JK K, Thank you so much for your fantastic review! We’re thrilled to hear that you had such a memorable stay with us at The Time New York. It’s wonderful to know that you enjoyed our location- we are a hidden gem, right next to Times Square, Theatre District, Rockerfeller Center. We’re especially grateful for your kind words about our team. Dee and Thomas are true stars, and we’re so pleased their warmth and professionalism made a meaningful difference in your stay. We’ll also be sure to pass along your compliments to our culinary and service teams, they’ll be delighted to know their efforts helped create such a positive experience. Thank you again for your recommendation and for choosing The Time New York. We can’t wait to welcome you back the next time your travels bring you to the city!
Average experience
Customer service - excellent Room condition - Average , need maintenance Breakfast - Good This hotel is close to major attractions , and subway. This is Hyatt - Category 6 Hotel but it lacked many of Cat 6 expectations.
NirajVisitDec23,
July 2025
Doria Lee, Guest Services / Front Office at The Time New York, responded to this reviewDear NirajVisitDec23, Thank you for sharing your feedback with us. We're glad to hear you found our customer service excellent and enjoyed the convenience of our location near major attractions and the subway. It’s also great to know you were satisfied with the breakfast offerings. That said, we appreciate your honest comments regarding the room condition and overall maintenance. We hope to have the opportunity to welcome you back and provide an experience that exceeds expectations.
Excellent Service and Perfect Location!
The customer service was exceptional. Everyone was friendly and provided personalized attention. The location couldn't have been better. As expected, the room was a standard NYC size, which was perfectly fine for us. We had a great experience and would highly recommend this hotel!
940albertoi,
July 2025
Doria Lee, Guest Services / Front Office at The Time New York, responded to this reviewDear Albert, Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed our service and that our team made you feel welcomed with personalized attention. It’s also great to know that our central location and accommodations met your expectations and contributed to a memorable stay. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back on your next visit to New York City!