24-hour front desk, free WiFi, air conditioning, tea/coffee maker, spa with sauna & infrared cabin, restaurant, bar, buffet breakfast, terrace, parking garage (surcharge). Pet-friendly.

Conference rooms named after local craftsmanship, restaurant & bar after architects and composers. The facade reflects Hanseatic brickwork; maritime artwork pays homage to Hamburg Harbor.

Best suited for business travelers, city travelers, solo travelers, and couples. Hamburg is a world-class musical destination. LGBTQ+ friendly.

Check-in: 3:00 PM. Check-out: 11:00 AM (Mon–Sat) / 2:00 PM (Sun). Early/late check-in is available on request at €10/hour. Complimentary early check-in for World of Hyatt members.

German and English are spoken by all staff. Additionally: Afrikaans, Dutch, Flemish, Turkish, Arabic, Russian, Polish, Farsi, Spanish, Romanian, Greek, and Urdu. 

Yes, luggage storage is available at reception before check-in and after check-out.

Standard: 26 m². Deluxe: 33 m² with armchairs. Standard Suite: 46 m². Premium Suite: 50 m² with coffee machine & living area. Balcony Sauna Suite includes private sauna; Balcony Suite has rooftop terrace.

All rooms have a writing desk with ample power outlets and free Wi-Fi.

Allergy-friendly bedding is available upon request.

Daily housekeeping is provided and customizable (8:00 AM–6:00 PM). Same-day laundry and dry cleaning available Mon–Fri.

Accessible rooms with wheelchair-friendly door frames, walk-in shower, and easy movement available. Located near elevators. Accessible public areas, toilets, and parking bays.

Fridges are available in every room, though with limited cooling capacity.

Breakfast: 7:00–10:30 AM (Mon–Fri) / 7:00 AM–12:00 PM (Sat–Sun). Bar & restaurant: 12:00–10:00 PM. Tray charge applies.

Rollaway beds are available free of charge for accompanying children.

Hamburg Airport (HAM) and Hamburg Central Station (Hauptbahnhof) are the nearest major hubs.

Shuttle services are available during major conventions (e.g. Internorga, SMM). Limousine transfers available on request via third party.

Buses, trains, and ferries are all within close proximity. Many attractions are walkable. Taxis can be arranged via reception.

Yes – St. Michaelis, Reeperbahn, Hamburg Harbor, Elbphilharmonie, Miniatur Wunderland, City Hall, Binnenalster, HafenCity, and the Exhibition Center are all within walking distance.

Bicycles available for rent at €14/day via third-party provider.

No valet parking, but the hotel’s underground garage is directly accessible by elevator.

6 EV charging stations are available in the garage, operated by a third-party provider.

Bicycle racks are available in the CCTV-monitored underground parking garage.

Sauna, infrared sauna, and relaxation area on-site. No indoor pool or spa treatments, but nearby options can be organized.

Reservations are recommended but not required – walk-ins are welcome subject to availability.

There is no on-site pool. Access to a nearby facility can be arranged on request.

The hotel bar is open 12:00 PM–12:00 AM. Unstaffed lobby seating is also available.

Fitness center on the 7th floor with free weights, treadmills, and exercise bikes – some with city views.

5 meeting rooms (75 m² each, combinable up to 210 m², max. 150 guests) and 2 conference rooms (up to 10 guests each). Contact event management for offers.

Free standard Wi-Fi is available throughout the hotel. A high-speed option is not yet available.

All rooms have a TV. Streaming services are not currently available.

Mobile check-in, digital key, and app-based services are not yet available.

Power outlets are available in public areas. USB ports and charging stations are not currently available.

Reception staff can print documents on request. A dedicated business center is not available.

Connecting rooms available in KING/TWIN and TWIN/TWIN configurations. Family rooms or suites are not available.

Group rates are available. Please contact our group reservations department for a customized offer.

Cribs for rooms, highchairs, and a children’s menu in the restaurant are available for younger guests.

Yes – larger groups and events are welcome. Contact our group reservations or event management team for a customized offer.

Is the hotel pet-friendly, and what is included in the pet policy (size limits, fees, amenities)?

Yes, well-behaved dogs are welcome. A pet fee of €25/night applies.

Yes, there is a nearby park ideal for walks with your dog.

Food and water bowls are provided upon request.

Pets are welcome in the restaurant and bar. They are not permitted in the breakfast room due to the open buffet.

Wheelchair-accessible public areas, restrooms (via elevator), and two accessible rooms (connectable). Note: not fully DIN-compliant for disabled access.

Yes, well-behaved service animals are always welcome.

Yes, all elevators and public areas are wheelchair accessible.

Cancellation and rebooking conditions depend on the booked rate and any applicable trade fair or event dates.

Yes, we are a World of Hyatt member hotel. All membership benefits apply during your stay.

Volume-based corporate rates, group rates, and a long-stay rate (min. 7 nights) are available.

Early check-in is subject to availability. Complimentary for World of Hyatt members; €10/hour for non-members.

Cash, EC/Maestro, VISA, MasterCard, American Express, Diners Club, and JCB are accepted.

Reception is staffed 24/7. Guaranteed rooms are held until check-out time. Non-guaranteed rooms are held on request – please notify us in advance to avoid re-sale.