Nice hotel in a good location. Beds and pillows were just ok. Staff was attentive and helpful. A little bit of a noisy area, but not a deal breaker.
Great location, upscale feel , multiple food options, attached restaurants, room spacious and clean though bathroom is little smaller but ok for single travelers
Hyatt Hotels and Resorts, Other at Tommie Austin - Jdv By Hyatt, responded to this review
Greetings Anurag B, Thank you for taking the time to share your feedback regarding your stay at tommie Austin. We are delighted to hear that you enjoyed our convenient location, upscale atmosphere, and variety of dining options available both within the hotel and at our attached restaurants. It is wonderful to know that you found your guest room spacious, clean, and comfortable during your visit. We also appreciate your feedback regarding the bathroom size and are pleased to hear that it still met your needs as a solo traveler. Guest insights such as yours help us better understand how we can continue to enhance the overall experience we provide. Thank you again for choosing tommie Austin. We truly appreciate your kind comments and look forward to welcoming you back for another enjoyable stay in the future. Best,
Hotel was fine. Room was small but sufficient for a solo person. Was told it was a $40 fee to check in before 4pm which is crazy. If a room is available to check-in why not just give it like every other Hyatt. Front desk workers weren’t the nicest throughout my stay. The best was the over night front desk person. Very friendly yet professional. Valet and bell boys were the nicest out of the whole hotel. Management needs to be retrained. Never smiled or asked how anything was when you pass by them in the lobby. I train hotel and restaurant workers for a living in Hawaii and hotel definitely needs some retraining.
Hyatt Hotels and Resorts, Other at Tommie Austin - Jdv By Hyatt, responded to this review
Curious32106057153, Thank you for taking the time to share your feedback. We are pleased to hear that our valet team, bell staff, and overnight front desk colleague made a positive impression and provided friendly, professional service during your stay. However, we are sorry that other aspects of your experience did not meet your expectations. We understand your concerns regarding the early check-in fee and the interactions you had with some of our team members. Providing warm, welcoming hospitality is a priority for us, and we appreciate your candid comments regarding service and leadership presence. Your feedback will be shared with the appropriate teams as we continually work to improve the guest experience. We hope to have the opportunity to welcome you back and provide a stay that better reflects the high standards we strive to deliver. Tonia
Great hotel! We requested early check in and were able to get into our room around 10am which was super helpful. The lobby and amenities being attached to the Thompson hotel allows for a luxury experience at an affordable price!
Hyatt Hotels and Resorts, Other at Tommie Austin - Jdv By Hyatt, responded to this review
Dear Emme P, Thank you for your wonderful review! We're so pleased to hear that you enjoyed your stay and that we were able to accommodate your early check-in request. Having access to your room by 10 a.m. can make a big difference after traveling, and we're glad it helped make your visit more comfortable. It's also great to know that you appreciated our amenities, lobby atmosphere, and the overall experience. We're thrilled that you found the combination of comfort, style, and value to be such a positive part of your stay. Thank you for choosing to stay with us. We look forward to welcoming you back again soon! Kind regards, Tonya
Great hotel, stay there each time we travel to Austin. Location is great to food and if you want to see some late night fun.
Hyatt Hotels and Resorts, Other at Tommie Austin - Jdv By Hyatt, responded to this review
Dear Chad B, Thank you for your wonderful review! We're honored to hear that we're your hotel of choice whenever you travel to Austin. It's great to know that you continue to enjoy our convenient location and easy access to the area's dining, entertainment, and nightlife options. Thank you for your continued loyalty and support. We truly appreciate your kind feedback and look forward to welcoming you back on your next trip to Austin! Kind regards, Tonya
Everything was great. The room, food, aesthetics of hotel, and customer service was top tier. The bed and pillows were super comfy.
Hyatt Hotels and Resorts, Other at Tommie Austin - Jdv By Hyatt, responded to this review
Dear Kaira J, Thank you for taking the time to share your experience! We are thrilled to hear that everything was great during your stay. It's wonderful to know that you enjoyed the room, food, hotel aesthetics, and the top-tier customer service provided by our team. We take great pride in creating a welcoming and memorable experience for our guests, so your kind words mean a lot to us. We're especially happy to hear that you found the bed and pillows super comfortable and were able to relax and enjoy your stay. Thank you again for your feedback. We look forward to welcoming you back for another exceptional stay in the near future! Kind regards, Tonya
Great staff, clean rooms, perfect location and good vibes. When I come to Austin, I stay at the Tommie. For the value, you can't beat it.
Hyatt Hotels and Resorts, Other at Tommie Austin - Jdv By Hyatt, responded to this review
Dear David M, Thank you for your kind review! We're thrilled to hear that you enjoyed our friendly staff, clean accommodations, and convenient location. It means so much to know that Tommie Austin is your go-to hotel when you're in town. We look forward to welcoming you back soon! Kind regards, Tonya
My stay was comfortable. My favorite experience was interacting with staff. I am not a social person, however I did enjoy speaking with staff as they were kind and knowledgeable about events in the immediate area. The room was beautiful as well. My room did not have a mini fridge or any place to store perishables, my only qualm with my stay. I would definitely stay here again in the future.
Hyatt Hotels and Resorts, Other at Tommie Austin - Jdv By Hyatt, responded to this review
Greetings, Thank you for choosing tommie Austin and for sharing your feedback. We are delighted to hear you had a great experience and enjoyed a comfortable stay with us. It is especially wonderful to know that our team made such a positive impression. We take great pride in providing friendly, knowledgeable service, and we're thrilled that our staff helped enhance your time in Austin with local recommendations and warm hospitality. We also appreciate your comments regarding the lack of a mini fridge or storage space for perishables. Guest feedback like yours is valuable and helps us better understand what amenities are most important to our guests. Thank you again for your kind words. We're delighted you enjoyed your beautiful room and are honored that you would choose to stay with us again. We look forward to welcoming you back on your next visit to Austin. 🎸 Safe and Happy Travels, Mike M.
Finding this location was a pleasent surprise. The hotel is definitely my style. The staff were absolutely friendly and inviting. I wish I had visited the lobby bar and cafe but there was no time. Valet parking cost is out of hand. Parking in a nearby garage is out of hand. Parking anywhere in Austin is OUT OF HAND. The pool on the 4th floor is very tiny. The bungalows are priced $200 -$400. They do not come with food or drink. The food at the restaurant pool side was very delicious. I had the taco salad with beef. The portion was crazy small. Our room was small but functional. Everything work as it should. The bed was excellent and comfortable. If I am ever in Austin again, Tommi will be at the top of a short list.
Hyatt Hotels and Resorts, Other at Tommie Austin - Jdv By Hyatt, responded to this review
Good morning, thank you for sharing such a detailed review of your stay at Tommie Austin! We’re thrilled to hear that our unique style, welcoming team, comfortable accommodations, and poolside dining made such a positive impression. We’re especially glad you enjoyed the taco salad and found your bed exceptionally comfortable. We also appreciate your candid feedback regarding parking costs, the pool size, bungalow pricing, and portion sizes. Your comments are valuable as we continue looking for ways to enhance the guest experience. We’re delighted to hear Tommie Austin would be at the top of your list for a future visit, and we look forward to welcoming you back to Austin! Warm regards, Monty
Upon arriving at the Tommie Austin after travelling a considerable distance from Australia, my partner and I stopped briefly in the designated valet area to unload our luggage. It was never our intention to park there or obstruct the valet service, we simply needed a moment to unload our four suitcases after a very long journey. Unfortunately, we were immediately confronted by a valet employee who began loudly honking at us. While I understand that vehicles are not permitted to remain in the valet area, I believe the situation could have been handled in a much more courteous and professional manner, particularly given that we were clearly arriving at the hotel with luggage. As a result, my partner and I were required to carry all four of our suitcases several blocks to the hotel in the middle of the day, during extremely hot condition's. After travelling all the way from Australia, this was an unnecessarily unpleasant way to begin our stay. I understand and respect the hotel’s parking procedures, but I believe there was a much more appropriate way for the valet employee to communicate this to us. The way the situation was handled left a very poor first impression of the hotel. Secondly, during the check-in process, the front desk employee only partially explained the cost breakdown for our stay and provided us with the price for a single night rather than the total amount for our entire stay. As we were travelling internationally and needed to manage our funds through a travel card, knowing the full cost of our accommodation was important so that we could ensure we had sufficient funds available. I had to ask the front desk employee several times for the final total before I was provided with the complete amount. I found this frustrating and believe the full cost of the stay should have been clearly communicated during the check-in process, particularly when discussing payment and charges. Lastly, when checking out of the hotel, we asked whether we could bring our vehicle around to the front of the hotel so that we could load our four suitcases before leaving. The employee asked whether we had valet parking, to which we explained that we did not. The employee immediately advised us that, because we did not have valet, we were unable to bring the vehicle to the front. While I understand that the hotel may have policies regarding access to the front entrance, there was no attempt to offer an alternative, provide assistance, or find a reasonable compromise. Given our experience upon arrival, where we had already been required to carry our luggage several blocks to the hotel, this felt particularly disappointing. At no point did we feel that the staff were genuinely trying to assist us or make our stay easier. Unfortunately, the lack of courtesy, flexibility and willingness to help throughout these interactions made the customer service experience particularly poor and left us with a very negative impression of our stay. Considering the significant amount of money we spent on our stay at the hotel, we expected a much higher standard of customer service and hospitality. We understand that policies need to be followed, but we believe there should still be a level of courtesy, understanding and willingness to assist guests, particularly those who have travelled a long way and are paying a premium to stay at the property.
Hyatt Hotels and Resorts, Other at Tommie Austin - Jdv By Hyatt, responded to this review
Greetings Safari, Thank you for taking the time to share your feedback regarding your recent stay at tommie Austin. We appreciate hearing from our guests and understand that your experience included both positive aspects and opportunities for improvement. While there were elements of your stay that met your expectations, we regret that your overall experience was not entirely satisfactory. Your feedback is valuable to us, as it helps us better understand the guest experience and identify areas where we can continue enhancing our accommodations, amenities, and service. We appreciate you choosing to stay with us and taking the time to provide your rating. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Safe and Happy Travels, Mike M.
Showing 10 reviews since August 25, 2026.