Hotel Policies

Neighborhood Discounts and Perks

Guests of tommie Austin are invited to explore downtown Austin with a collection of local area discounts and exclusive perks.

Mexic-Arte Museum: Complimentary tickets to the museum through front desk or concierge
The Contemporary Austin: Show room key upon arrival for complimentary access
Studio Three workout studio: Discounted walk-in price for hotel guests ($27 per class)
Antone’s Nightclub: VIP experience on availability, including complimentary access, up to $100 bar tab via Antone’s internal bar, General Antone’s experience, complimentary access to shows
Austin Rowing Club: Buy one hour, get second hour free on the Austin Rowing Club
Bolivar Cigar Club: $50 membership featuring exclusive access to the lounge and a complimentary drink
ROAR beauty salon: Guests will receive a complimentary glossing treatment or scalp scrub by Kérastase per a service through ROARsalon
Austin Detours: Complimentary tickets to any of the Real Austin, Breakfast Taco or Live Music Crawl tours through the front desk or concierge
AUSTINDEEP: $10 first-time discount for guests
IVitamin: In-clinic discount for guests; $50 discount on the first in-clinic IV service for new patients
The Well: 15% food and beverage offerings for hotel guests
Ninja Buses: 10% off transportation for guests and groups
10% discount on products purchased at Revolución Coffee + Juice by stating “tommie Austin” by name
Free appetizer or champagne through The Backspace when booking reservation through concierge
25% discount at Barbon’s Barbershop by presenting room key on arrival
5% discount at Hot Spot Liquor by stating you’re a guest at tommie Austin
15% discount at SmashATX by presenting room key upon dining
10% discount at The Scarbrough if visiting Monday through Friday, plus a complimentary mimosa or coffee if visiting on the weekend
10% discount at Fixe Southern House by presenting room key
25% discount at SUGARED + BRONZED when booked through concierge
10% discount at Gelato Paradiso by stating you’re a guest at tommie Austin
15% discount at Milk + Honey Spa, Guadalupe location (medspa, salon, nail services) by using the code Thompson15

Pet Policy

We offer a complimentary stay for your traveling canine companions at tommie Austin. One pet allowed per room. A signed pet agreement is required at check-in. All dogs must be housebroken.

FEES: Complimentary

WEIGHT LIMITS: 75 lbs or less (One pet allowed per room)

*We welcome guests with disabilities traveling with their service animals. Service animals are not pets and are not subject to this Pet Policy. For more information, please contact the hotel.

Check-In

The minimum age to reserve a room is 18 years old.

Firearm Policy

The safety and security of our guests and associates is of utmost importance to Hyatt. This policy is designed for the protection of our guests and associates and pertains to the presence of firearms on hotel premises.

Hyatt recognizes that guests may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.

The open carry of firearms on Hyatt private property is prohibited, regardless of state or local authorities. Hotel premises are private property. Guests of a Hyatt hotel who lawfully are permitted to possess a firearm may bring such firearm onto hotel premises for storage purposes only. Any guest who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms in the jurisdiction where the hotel is located and ensuring that:

All handguns, firearms and ammunition must be transported into and out of hotel property secured in a locked, hard-sided firearm container provided by the guest;
The firearm is securely safeguarded at all times in a guest room or personal vehicle (except when transporting the firearm into or out of the hotel).

Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel who are on duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.

Questions concerning this policy, or its implementation may be addressed to Hyatt’s Global Security department.