Owner Response

Hotel room 208 is super drafty upon inspection has a hole in the side with direct access to the outdoors. Housekeeping needs to step their game up when you take towls, give towls  and don't allow hotel condiments to run out throughout the stay of customers.

My stay

Great stay. Clean, quiet, staff was wonderful. Great location. Breakfast was amazing. Will definitely stay again if needed.

Great stay

This is a very convenient hotel (right off 295 south). It is nicely appointed, well-staffed and next door to a good Mexican restaurant (Jalepenos) and a WAWA convenience store. We plan to stop every year during our trek from Maine to South Carolina.

Convenient Location - Nice Staff - Good Restaurant next door

I was curious to try a Hyatt select to see how it compared to Hyatt Place and found the biggest difference would be the breakfast selection is much more limited at the Hyatt select. Most of the other amenities and services were the same. I would try the product again but only for maybe one night stays.

A good choice for brief or one night stays due to limited breakfast options.

The bathroom drain was filthy, the bathroom tiles had not been cleaned. Room had a horrible musty odor. This experience has seriously damaged my trust in Hyatt.

Disappointed Hyatt Member

Always a great pleasure and a perfect location. Surrounded by anything and everything you need. Staff and breakfast are always a great way to start the day. New waffle makers are great add!!!

Always satisfied

Location was convenient on 295 after Richmond and before Petersburg; but the hotel experience was sub-par and I would have expected more from a Hyatt. Had to wait unnecessarily long for a receptionist at check in and check out.

Could have been better

I picked this hotel because it stated on the website that there was a restaurant/bar at the hotel and there was not. I took screenshot of all of this while booking the room. I was supposed to have a suite, but didn't get one. A friend had a suite & my room was definitely not a suite. No wet bar by the microwave & coffee pot. If you wanted water, you had to use the sink that we used for personal hygiene. The breakfast was bottom of the barrel & so gross that we ended up going to McDonalds to eat.  Trash cans did not have liners, a large hole in the wall, debris on the floor. The plunger on the bath spigot would not push down to let the water come out; the water would only come out of the shower head. Bathroom so small you could barely turn around in it & didn't have a place to set your clothes etc. while you showered. No sink in the bathroom & had to do personal hygiene activities with zero privacy. This was definitely not worthy of the $200 plus per night that I paid! 
We also left with awful itchy rash spots!

Don't do it.

Tevon working the front desk did a great job helping me with my reservation.  Everytime I left the hotel he made sure I was OK and asked if I needed anything.

Loved everything

I was very disappointed with my stay at Hyatt Place Richmond/Chester. The hotel was in poor condition overall, with construction taking place throughout the property—something we were never informed about beforehand, despite being charged full price. The hallways and rooms had an unpleasant smell, which made the entire stay uncomfortable.

On top of that, basic service was lacking. The phone in my room didn’t work, and when I called the front desk from my cell phone to ask for towels, I was told to come downstairs to get them, even after explaining I was already in pajamas. This interaction felt very dismissive and unprofessional.

Breakfast was equally disappointing, with limited and low-quality options, barely warm items, and a cramped, uncomfortable dining area. Altogether, the experience felt far below the standard I expect from Hyatt, and I will be hesitant to book with this brand in the future.

Hotel Reviews in Richmond, VA | Hyatt Select Richmond / Chester

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