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We were 9 family members on vacation and to meet our Okinawa relatives for the first time. Great location and only a short walk to Kokusai-dori and Tsuboya Street of pottery. Comfortable lounge and large rooms. Staff were amazing! I’ll stay here again!

The staff was fantastic, the hotel was spotless, and its location right next to Kokusai Main Street couldn’t have been more convenient.

Everything was OK. The staff is polite, the breakfasts are good the rooms are clean. Just don’t need to have your diner at the upper floor restaurant as it’s not worth the money.

Room The room was immaculate, well laid out, and equipped with all the amenities one would need for a comfortable stay. Its thoughtful design and special touches made the space feel particularly welcoming. Bathroom The bathroom was spotless, spacious, and comfortable to use. I particularly appreciated the straightforward shower controls, which made the shower easy to operate without unnecessary complexity. Breakfast Breakfast was plentiful and delicious, with an impressive variety of options to choose from. The waiting staff were attentive, warm, and kind, contributing to an enjoyable dining experience. Hotel Reception At check-in, I asked Akira-san to clarify whether breakfast was included in my reservation. He confirmed that it was not and that I would have to pay separately to dine at the restaurant. Thinking that I might have misunderstood my booking, I asked him again, but he reiterated that my reservation did not include breakfast. He even went so far as to explain that breakfast would cost approximately ¥3,500 per person and that the charges would be settled at check-out. Given his confidence and the detailed explanation, I assumed that I had made a mistake and did not question the matter further. Later that evening, while having dinner at the Southwest Hotel, I checked my reservation details and became uncertain about the information I had been given. Upon returning to the hotel around 8–9 p.m., I checked my booking again, and only then was I informed of and given an casual apology for Akira-san’s mistake. In fact, my reservation did include breakfast. I was disappointed not only by the initial misinformation but also by the lack of professionalism in handling the situation. Had I not taken the initiative to recheck my confirmation email for a reservation made approximately two to three months in advance, I could easily have incurred an additional charge of ¥7,000 or more for breakfast for two. While I appreciated the eventual apology, I would have expected a more appropriate response and some gesture of goodwill to acknowledge the inconvenience and the unnecessary confusion caused. The experience left me questioning the accuracy of the information provided at reception and the standard of service of the Hyatt hotel, when such event occurs.

Room standard is the same as the rest of the world, big rooms, great customer service among all the staff, great location, totally recommended!!!

Great hotel in a perfect location. Plenty of restaurants and shopping within walking distance. The guest rooms were clean and very nice. Excellent staff that was very professional and attentive.

Great service and friendly friend! Rooms were always clean. Location was in near the shopping and eating. Also away from the noise when needing to go to sleep. I would definitely come back to stay here again with my family.

I strongly recommend that the hotel replace the male supervisor at the front desk. He showed absolutely no willingness to assist customers; he refused to provide any documentation whatsoever to us—despite our flights having been cancelled due to the typhoon—and adopted a condescending, arrogant attitude. Furthermore, the rate quoted for extending our stay during the typhoon was the highest possible price.

Check-in on the 18th floor was super private. Lounge happy hour was pretty much full fledged dinner. Very clean and classy design

Disappointing Service Recovery Despite a Nice Hotel Hyatt Regency Naha Okinawa has comfortable rooms, a convenient location, and good facilities. Unfortunately, my overall experience was overshadowed by several service issues that did not reflect the standards I expect from the Hyatt Regency brand. The first disappointment occurred at check-in. After arriving at the hotel, I was informed that the hotel parking was already full and was asked to find parking elsewhere before returning to check in. I was driving a Toyota Land Cruiser 250, a large SUV that is not easy to park in the surrounding area. As a hotel guest arriving with luggage, I expected the hotel to provide better assistance or an alternative solution instead of leaving me to solve the problem on my own. The second issue was much more significant. At around 1:00 a.m., a false fire alarm forced guests to evacuate. While I completely understand that unexpected incidents can happen and that guest safety must always come first, the hotel’s communication during the emergency was disappointing. Guests received no proactive updates about what was happening, whether the building had been confirmed safe, or when it was appropriate to return to their rooms. The following morning, I was equally surprised that there was no proactive acknowledgment or apology at check-out. Only after I asked about the incident did the front desk provide a brief explanation. After returning home, I exchanged several emails with the hotel. To their credit, they admitted that they had not provided an adequate explanation at check-out, had not shown sufficient empathy, and had fallen short of Hyatt Regency’s service standards. However, despite acknowledging these shortcomings, I felt that the focus of their responses remained on explaining why the hotel was not responsible for the cause of the alarm rather than recognizing the impact on the guest experience or demonstrating meaningful service recovery. What disappointed me most was not the false fire alarm itself, but how the situation was handled before, during, and after the incident. For comparison, I also stayed at Hyatt Regency Seragaki Island Okinawa during the same trip. Although I encountered a different issue there, the staff demonstrated empathy, professionalism, and genuine concern for the guest experience. The contrast between the two Hyatt Regency properties was striking. This hotel has excellent physical facilities, but hospitality is measured by how a hotel responds when things do not go as planned. Unfortunately, that was where Hyatt Regency Naha fell well below my expectations.

It's the best out of my 7 nights in Naha. Location is excellent, staff is kind and helpful. Thanks so much, will be back again.

Great location near covered shopping streets. Excellent breakfast selections and service. Clever car parking system. Efficient reception staff.

An extremely well appointed 4-5 star hotel. Very clean. Staff are courteous and friendly. Highly recommend. Will definitely stay here on my next visit.

The hotel is conveniently located at the heart of Naha and there are many restaurants nearby. The room is clean and comfortable and the variety of choices at breakfast is excellent. It lives up to my expectations of a Hyatt brand and I would stay again if I come back to Okinawa.

Terrible customer service. Was made to wait in the lobby for an unspecified time period whilst staff figured out what a "Guest of Honour" award was and whether it could be applied. Decided to eat my food in the lobby since it was getting cold (I had got it to go and was intending to eat it in my room which was expected to be ready since I had come earlier in the day.) The same staff that had no idea what a Guest of Honour award was came by and scolded for eating in the lobby (which there was no prior information provided nor signages available that said such a thing was unacceptable) and made a comment that "This is not a restaurant." That extra comment was completely unnecessary as I had not put up resistance nor demanded to continue eating. This made for a terrible experience at Hyatt. Go at your own risk.

Great hotel situated near international street and pottery row. Breakfast buffet had incredible options. Close to a park to see moonset or sunset. Nice outdoor pool.

Just superb! We loved everything, the comfort and helpful staff. Nice view from 8th floor. Maybe more coffee caps in the room.

The care and dedication of the hotel staff members were unreal. They go above and beyond. The hotel was clean, the service was amazing, and the location is great.

Beautiful property in Naha, close walking distance to Kokosai street and restaurants. We enjoyed the breakfast service with a very large assortment of both Japanese traditional foods and international foods, afternoon tea service and the complementary valet parking. We dined at the sister restaurant across the street, ramen shop, also very good and had wine at the top floor club level at night with sweeping views of the city. The overall staff were so nice and accommodating, helping us navigate our first time in Okinawa, despite the language barrier. Highly recommend, will absolutely visit again and stay at the Hyatt Regency.

The location was great. You were steps away from the covered market streets, and across the street from the Tsuboya Pottery District. The views of the city were spectacular. The pool and hot tub were nice if you treat them like a cold plunge / hot tub spa day. The food was dangerously delicious because I could have so many plates of it. The drink selection was good. The sheets were comfortable in the room. The shower and the soaking tub were such a delight. I wish the gym had more free weights. Other than that, I loved my stay.