Reviews

Convenient location, professional staff and clean room. Breakfast was excellent and the dinner was also great. The hotel is well maintained.

Everything during my stay was satisfactory. However, there was one small—but significant—change: the hotel replaced the E‑pura drinking water bottles with a Members Choice brand. The new water has an unusual flavor, seems poorly purified, and is not pleasant to drink on its own. It works for coffee, but when consumed alone it has a noticeably bad taste. Not a wise decision, dear Hyatt Villahermosa team. Thank you.

Excellent service by the staff, especially the ones in the restaurant during breakfast. Also, the help from the bellboys is outstanding and the idea of the small shop in front of the reception desk a very good one to grab a quick drink or something to drink. Room service is also outstanding and if you would like something that is not specifically in the menu, the staff is willing to try to help with any request. Overall, a really good experience and one that will keep repeating during my trips to Villahermosa. Recommended.

Rooms are very comfortable and modern. Bathroom is clean and on previous stays it has always been like that. The hotel makes a good initiañ impression upon guests. Staff greets you upon arrival and my check in was fast, in less than five minutes I had been given my room key.

Sadly the hotel is falling into disrepair and needs to be “modernized” and upgraded to the Hyatt Regency Hotel international standard. The time being ordering a meal and receiving it is a bit long. The internet service is not 100% reliable and the TV channel selection is limited especially for foreign non Spanish hotel guests. Another issue is all of the room TVs are locking in a Zoom view so one can not see the normal screen sized picture

Although only a short stay, everything was good, which is what I expected. The staff were friendly enough and the level of service was exactly what I would have imagined from a major hotel chain. I would not hesitate to recommend the hotel to others

Food extremes expensive and menu items never the same twice, seems to change with chef/cook. Very rude member of staff, Susana, a supervisor who laughed when challenged over meal bill. Rooms kept clean but a/c was very damp so hanging clothes always felt damp. Avoid if possible.

This was my third trip to this hotel and it was as expected. Meal options are limited for vegetarians and there was no white wine available for the entire week. The staff were very helpful though and I’ve nothing but compliments to make about them.

Highly not recommended. Better options in Villahermosa. AC not working properly which they claimed was ok. It would heat up to about 80 degrees during day ad start to cool off to around 76 by early morning and running all night. No top sheet on bed. Asked for one asked for one and cleaning lady would leave on be folded up each morning. Claimed they did nit have other room available.

Hyatt reputation is for a good brand hotel , but sadly this location isn’t On a business trip you want a good comfortable room, with a nice bed and great services. The A/C in this hotel is horrible. The temperatures in the city are high but turning the A/C on at 7:00 pm hoping for the temperature inside to drop and have a good night sleep. Forget about it . It never happened. the temperature dropped from 28 Celsius at 7 pm to 26 at 6 am That’s the most inefficient thing I have ever seen. Sorry but It’s either broken or tampered I did report it and they say it’s because of the outside temperature 🙄 TV. Forget about international channels, the same 10 local channel with oooold movies or local news Service was ok, nothing special Food same thing Location: forget you can walk around, not just the temperatures but also the inconvenience to have the entrance in a very lonely street Overall stars should be dropped from this hotel

when we arrived at the hotel de check in was fast and se receptionist offerred us the service of breakfats because our reservation not include it, during the event all the organization was excellent, in the morning the restaurant service was so good

After 24 hours traveling I finally get to the hotel at midnight just to find out that my reservation has been cancelled. Turns out that the AC of a room broke and the hotel was fully booked so they found a way to cancel my reservation. Their solution was to send me to a terrible hotel closeby. It took a lot of convincing and at least for one night they gave me a room. Not sure what happend to the next guy arriving after me.

Real value for money, the staff are very warm and accommodating! The food is great especially the Camaron de Puerto Ceiba! Steaks come as requested! Excellent location and nearby Mc Donald's, a barber shop, grocery store and what's more important is feeling safe in the area.

I had made a reservation at the Fiesta Inn, but after being horrified by the state of the rooms, I immediately asked for a refund and decided to go to the Hyatt instead. Best decision I made, as the hotel feels luxurious with good design choices and overall cleanliness. Service was really fast and friendly too, I can't say anything bad about this hotel. This is the perfect place to book for a business trip or a vacation.

If looking for a pet friendly hotel, this is an excellent choice. Very good locación with a near beautiful park for your pet, or pets, as in my case. Loved the staff service and the confy bed Very good cooking

Overall ok, was a good experience for the 1st trip. Clean hotel and friendly attentive staff. Lunch and dinner menus very good, breakfast was not so bueno. Hotel gets busy on weekends so be prepared. Good value for money and internet was excellent.

My stay at this hotel was 2.5 days, where i enjoyed the good food, friendly staff, nice and warm pool, relaxing pool side bar with excellent drinks. Overall a great experience. Only drawback - the AC in the room was noisy and working a bit erratic. in 39 - 37 deg C temperature this is not a good thing. Also the breakfast experience is a bit chaotic - as one has to wait for the staff to come and get things for you. But i think that a Covid realated arrangement, otherwise the food was excellent quality. Would highly recommend this hotel for business & family visit purposes.

Hello! I was robbed yesterday at hyatt regency in Villahermosa, Tabasco, Mexico…. I tried to solve it with the staff but they told me that they can’t do more and they didn’t give me a solution... i lost a box with 2 pair of earrings with important sentimental and economic value, please help me

Staff excellent Everything that I required was given in a good time frame Service brilliant Room service excellent and on Tim's Travel to and from airport arranged perfectly All in all excellent Would stay again

Good rooms, good clean sleep not so good, noise during construction. Requested for room change but request not granted. Hopefully improves going forward. Breakfast comes without fruits. Water per day for guest is just 2 mini bottles. Very poor as guests have to order water all the time. Not entirely convinced