FAQs

Our hotel team is proficient in English, Cantonese, and Mandarin, ensuring seamless communication and a pleasant experience for guests throughout their stay.

Yes, adapters are available at the front desk—just let us know your device needs... We use a ­­­220V, 50Hz electrical system with a Type A plug, so be sure to check your devices and bring a converter if needed.

Yes, we can accept packages before your arrival. Please include your reservation name and date.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Absolutely, just contact the front desk to schedule your wake-up time.

Yes, we provide daily housekeeping service.

Yes, our concierge team is happy to help with dining, attractions, and transportation.

Yes, laundry and dry-cleaning services are available daily. Simply contact the in-room phone or dial the hotel phone number 【 0086-0755-25351234】.

We do not offer childcare services.

 Yes, our restaurant offers a variety of vegan and gluten-free dishes; please ask our staff for recommendations or menu highlights.

Our dining team offers selections influenced by various global cuisines—please let us know your preferences, and we'll try to accommodate.

Yes, we welcome outside food deliveries. The designated location for takeout food in the hotel is the takeout counter located on the first floor of the hotel lobby. Please collect your order there.Outside food is allowed in your guestroom only.

Yes, room service is available daily.

 Yes, additional breakfast can be added to your reservation. Please consult the hotel for specific policies and fee information.

Yes, the hotel features club access that offers evening cocktails, all day soft drinks and snacks, and conference services to create exclusive private time and personalized services for guests. Access to club privileges is subject to the room type booked or World of Hyatt Membership level. If you would like to purchase club access separately, please contact Guest Service Center【 0086-0755-25351234】for assistance and pricing details.

Yes, the hotel offers facilities and services for Muslim guests, including prayer mats and compasses . If you have any special requirements, please feel free to contact us before or during your stay, and we will do our best to assist with the necessary arrangements.

Yes, we can provide free baby crib and paid extra bed on demand, with an extra bed fee of 304 yuan per person per night, excluding breakfast.

Select rooms include sofa beds.

Yes, all our rooms are non-smoking.Additionally, the hotel provides a designated outdoor smoking area for the convenience of guests who smoke.

The hotel provides complimentary in-room toiletries, including shampoo, shower gel, conditioner, body lotion, disposable dental appliances, disposable shaving kit for guests to use; If you have any other needs, please contact the hotel for assistance.

 Room views vary by type and availability, so while we can't guarantee a specific view, but please feel free to call the hotel and let us know your preferences【 0086-0755-25351234】. 

 If you are looking for a particular view, you can choose the corresponding room type when booking.

All guest rooms in the hotel are equipped with bathtubs.

Certainly! If you’d prefer a quieter room, let us know by phone【 0086-0755-25351234】. 

Yes, guests can use the outdoor swimming pool located on the 5th floor of the hotel.

Yes, the fitness center is located on the 5th floor of the hotel, open daily, and equipped with complete fitness facilities.

 We do not offer a formal business center, but complimentary printing and Wi-Fi are available.

Spa services are not offered at the hotel.

Yes, our fully equipped meeting rooms accommodate any kind of gathering.

The hotel has a Market Café buffet restaurant, Xiang Yue Chinese restaurant, and Lobby Lounge, offering Cantonese cuisine, seafood buffet, afternoon tea, and a variety of dining options. 

We are located approximately 60 km from Shenzhen Bao'an International Airport, which is about 1 hour and 10 minutes by car.

We currently do not offer shuttle services, but taxis and public transport are readily available nearby.

The nearest bus station is just 10 minutes away on foot .

The nearest Shenzhen North train station is just 35 minutes away by car.

Buses, subways, and taxis are easily accessible just steps from our entrance.

The nearest metro/subway station to the hotel is HaiShan , which is approximately 5 minutes away on foot.

Downtown can be reached by subway, bus, or taxi—ask our team for the fastest route at the time of day【 0086-0755-25351234】. 

Yes, we can assist with car rentals or limousine bookings through trusted partners, Service hotline【 0086-0755-25351234】.

Yes, our hotel team can assist with arranging transportation services or provide local travel recommendations, but specific arrangements are subject to availability.

Maps are not provided on-site, but our staff can offer verbal directions and nearby info.

The hotel is conveniently located near key shopping and business districts including YiHai Mall. Should you require additional travel information or recommendations, please feel free to contact our hotel team【 0086-0755-25351234】. 

Our hotel offers stunning views of directly enjoy the beautiful scenery at the foot of wutong Mountain, the bright night view of Yantian Port and the sea view of Dapeng Bay. [city skyline/waterfront/nightscape/iconic landmark] from the lobby and selected guest rooms. Guests looking for an enhanced stay experience are welcome to book one of our view rooms to enjoy these spectacular sights.

The hotel is directly connected to YiHaiCheng [Mall Name], which features a wide range of retail stores, restaurants, and lifestyle brands. Guests can enjoy a convenient and comfortable shopping and dining experience just steps away from the hotel.

Yes, in‑house guests receive complimentary on‑site parking.

We currently do not offer valet parking, but self-parking is available.

 Yes, EV charging stations are available in our parking area, subject to availability. For details, please contact   service hotline: 0086-0755-25351234.

Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy.

Connecting rooms are available. To book one, please connect  service hotline【 0086-0755-25351234】.

Yes, we provide kid-friendly meal options and child portions on request.

Our hotel can provide complimentary baby cots/cribs, high chairs, and other child-friendly amenities upon request. Our restaurants also offer kid-friendly menu options to cater to young guests.

We’d be honored to host your celebration—our event spaces and experienced planning team are at your service.

Our team provides full event coordination, from layout setup to vendor arrangements.

Yes, we offer audiovisual equipment, including projectors, microphones, and screens. Please  contact 【 0086-0755-25351234】, let us know your requirements.

On-site catering is available with customizable menus for all occasions—just contact our event team.

Unfortunately, pets are not allowed, except for service animals.

Yes, our hotel is designed to be accessible throughout, with ramps, elevators, and ADA-compliant facilities.

 Accessible rooms are limited, so we recommend confirming availability in advance.

Yes, we have rooms with roll-in showers and mobility-friendly layouts. To book one, please  contact 【 0086-0755-25351234】.

These devices are not available on-site, but we can suggest rental services that supply them locally.

Yes, the designated accessible parking space is located in the hotel parking lot.

Yes, service animals are welcome at no additional charge.

To check in, please present a valid identification document or passport .

Yes, guests must be at least 18 Minors must be accompanied by an adult.

We accept major international credit cards, including Visa, Mastercard, American Express, and other commonly used cards, as well as cash and electronic payment methods (including Alipay and WeChat Pay…) .

Yes, we offer luggage storage.

If you will be arriving after midnight, please inform us in advance by phone【 0086-0755-25351234】.

Our check-in begins at 15 PM, and check-out is by 12 PM.

 We are unable to guarantee early check-in, but if you have special needs, you can call the hotel to handle them for you【 0086-0755-25351234】. 

Yes, you can apply for a delayed check-out through the room phone or at the front desk, but it depends on the availability of the reservation on the same day.

Yes, you can enjoy express check-out service at the front desk.

Yes, we offer long-term stay options for guests. For detailed information regarding policies, rates, and availability, please contact the hotel directly【 0086-0755-25351234】.

 In accordance with the regulations of Shenzhen[City Name], the hotel is a 100% non-smoking property. Smoking is not permitted in guest rooms of the hotel, Smoking must be done in the outdoor smoking area of the lobby on the first floor.

Lost items are recorded and stored securely—contact our front desk with a description and date of loss.

There is no formal dress code, but we kindly ask guests to wear appropriate clothing in public spaces.