FAQs

The hotel team can communicate in both Chinese and English, ensuring smooth communication and a comfortable experience for guests throughout their stay.

We do not provide adapters or converters on-site. We operate on ­­220V, 50Hz with Type Three-Pin sockets, so please bring a suitable plug adapter and voltage converter depending on your device requirements.

The hotel opened in December 2025.

Yes, we can accept packages before your arrival. Please include your reservation name and date.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Absolutely, just contact the guest service center to schedule your wake-up time and alarm clocks are provided in every room.

Yes, we provide daily housekeeping service.

Yes, our concierge team is happy to help with dining, attractions, and transportation.

Yes, laundry and dry-cleaning services are available daily. Simply contact with Guest Service Center.

We do not offer childcare services.

Special dietary options are not regularly available, but we can suggest nearby restaurants that cater to these needs.

Currently, we do not provide specialized menus, but we are happy to suggest nearby restaurants that cater to these needs.

Yes, room service is available daily. For menu and hours, please visit the Dining page.

Yes, additional breakfast can be added to your reservation. Please refer to the Dining page for detailed information on breakfast policies, pricing, and available options.

Yes, the hotel features club access that offers Regency Club . Access to club privileges is subject to the room type booked or World of Hyatt Membership level. If you would like to purchase club access separately, please contact with Regency Club or Front Desk for assistance and pricing details.

If the hotel does not provide dedicated Muslim facilities and services:

We regret that the hotel currently does not offer dedicated facilities or services specifically for Muslim guests. We apologize for any inconvenience this may cause. If you have specific requirements, please feel free to contact our hotel team, and we will do our best to provide recommendations or assistance where possible.

Yes, guests are welcome to enjoy our indoor pool located on the 2nd floor of Building 3.

Yes, our on-site fitness center is located on the 2nd floor of Building 3 of the hotel and is open daily.

We do not offer a formal business center, but complimentary printing service.

Spa services are not offered at the hotel, but we recommend nearby wellness centers.

Yes, our fully equipped meeting rooms accommodate any kind of gathering.

The hotel features a selection of Market Cafe and Chinese Restaurant , offering a variety of cuisines, including Shanghai Cuisine, to cater to diverse dining preferences. For more information, please refer to our Dining page. 

Yes, we provide cribs and extra beds upon request.

We offer rollaway beds.

Yes, all our rooms are non-smoking. Additionally, the hotel provides a designated outdoor smoking area for the convenience of guests who smoke.

The hotel rooms are provided with complimentary toiletries, including shampoo and body wash. 

Room views vary by type and availability, so while we can't guarantee a specific view, we encourage you to let us know your preference by hotel official website or guest service center.

Bathtub-equipped rooms are available.

Certainly! If you’d prefer a quieter room, let us know by any channel.

We are located approximately 28km from Pudong Airport, which is about a 37-minutes drive.

We currently do not offer shuttle services, but taxis and public transport are readily available nearby.

Buses, subways, and taxis are easily accessible just steps from our entrance.

The nearest metro/subway station to the hotel is Dishui Lake Station, which is approximately 3 minutes away on foot.

Downtown can be reached by subway, bus, or taxi—ask our team for the fastest route at the time of day.

Yes, we can assist with car rentals or limousine bookings through trusted partners.

Yes, our hotel team can assist with arranging transportation services or provide local travel recommendations, but specific arrangements are subject to availability.

Maps are not provided on-site, but our staff can offer verbal directions and nearby info.

Many of the city’s top attractions—like Shanghai Astronomical Museum and Shanghai Haichang Ocean Park—are within a short walking or driving distance. The hotel is conveniently located near key shopping and business districts including Port Plaza, Gangcheng Xintiandi, and Longhui Blue Whale World Shopping Center. Should you require additional travel information or recommendations, please feel free to contact our hotel team.

Our hotel offers stunning views of Dishui Lake from the lobby and selected guest rooms. Guests looking for an enhanced stay experience are welcome to book one of our view rooms to enjoy these spectacular sights.

Yes, we offer on-site parking. For the rates, please visit the Parking & Transportation page.

We currently do not offer valet parking, but self-parking is available.

Yes, EV charging stations are available in our parking area, subject to availability.

Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy.

Connecting rooms are available. Please book in advance, please contact with hotel.

The hotel has a children's play area on the first floor. Please use it under the supervision of your parents.

Yes, we provide kid-friendly meal options and child portions on request.

Our hotel features a children’s play area located nearby the Tower3. Children are welcome to use the facility under the supervision of a parent or guardian.

We’d be honored to host your celebration—our event spaces and experienced planning team are at your service.

Our team provides full event coordination.

Yes, we offer audio-visual equipment, including projectors and screens, microphones and conference audio systems. Please contact the hotel to inform them of your specific requirements. 

On-site catering is available with customizable menus for all occasions—just contact our event team.

Yes, our hotel is designed to be accessible throughout, with ramps, elevators, and ADA-compliant facilities.

Yes, we offer accessible guest rooms featuring wider doorways, grab bars, and other supportive features.

Yes, we have rooms with roll-in showers and mobility-friendly layouts.

These devices are not available on-site.

Accessible parking is not available on-site, but public options may be found nearby.

Yes, service animals are welcome at no additional charge.

To check in, please present a valid photo ID or Passport.

Yes, guests must be at least 18. Minors must be accompanied by an adult.

We accept major international credit cards, including Visa, Mastercard, American Express, and other commonly used cards, as well as cash and electronic payment methods (including Alipay and WeChat Pay…).

Yes, we offer luggage storage.

Our front desk provides round-the-clock service 24 hours a day, so you can still proceed with your check-in as usual.

Our check-in begins at 3PM, and check-out is by 12 PM.

We are unable to guarantee early check-in, but please inform the hotel in advance if you require it.

Late check-out is not available during peak dates, however we are happy to store your luggage and you are welcome to continue using the hotel facilities.

Yes, express check-out is available.

Yes, we offer long-term stay options for guests. For detailed information regarding policies, rates, and availability, please contact the hotel directly.

In accordance with the regulations of Shanghai, the hotel is a 100% non-smoking property. Smoking is not permitted in guest rooms or indoor areas of the hotel.

Lost items are recorded and stored securely—contact our front desk with a description and date of loss.

Smart casual attire is appreciated in our dining areas, especially during dinner service.