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Great Stay
Excellent Great customer service. Kind staff. Awesome experience. Great food. Clean and nicely decorated. I look forward to my next stay.
Beverly R,
August 2025
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
Dear Beverly R, Although your rating does not reflect your review, we are pleased to know you enjoyed our warm hospitality and comfortable accommodations. Our team takes great pride in providing exceptional service, and it’s fantastic to know that their efforts stood out to you. We are also glad you enjoyed our food and the cleanliness of our facilities. Your kind words inspire us to continue delivering the best possible experience for all our guests. We look forward to welcoming you back on your next visit! Best Regards, Jason Calderala Director of Operations
Sadly won’t be back.
We’ve stayed at the Savannah Hyatt Regency many times before, but unfortunately, the customer service has declined. Upon check-in, we did not receive the level of hospitality expected from a World of Hyatt experience. For example, the couple ahead of us was offered a welcome drink, but we were not. Despite being loyalty members, we were checked in after all other guests, so expedited check-in was not honored. Additionally, staff members spent time chatting and laughing together while guests waited in line without acknowledgment, which did not make for a welcoming atmosphere. Valet parking was $50 per night, but you still had to retrieve and return your own car to the garage—more of a self-parking experience. I would recommend saving money and parking across the street for $15, as it’s essentially the same service. Overall, the location is great, but the customer service we once enjoyed here has noticeably declined.
Jessica M,
August 2025
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
Dear Jessica M, Thank you for taking the time to share your feedback. We sincerely apologize for not meeting your expectations during your visit. Your experiences surrounding check-in and hospitality are concerning and not reflective of our standards. We appreciate your loyalty as a World of Hyatt member and regret that we did not provide the service you deserved. We will take your comments seriously and address these issues with our team to ensure we enhance our service quality moving forward. We value your input and hope to have the opportunity to regain your trust in the future. Best Regards, Jason Calderala Director of Operations
Good location but overall not the best experience.
Overall a bad experience. The location is good, the hotel looks pretty, and I had a quiet room. However: - My bathtub was dirty and its drain was clogged - The desk light was not working - I made a complaint about the clog and desk light and the only thing solved was the clogged drain - I made special requests and none were answered neither followed up about - Also had a reservation at the restaurant, but when I arrived I realized it was very different than what it looked online, so I changed my plans. For the price range and the amount of other options around it, it just seems not to be worth it.
Bernardo G,
August 2025
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
Dear Bernardo G, We are truly sorry to hear about the disappointments you faced during your recent stay, and we deeply regret that our team was not as responsive as it should have been in addressing your concerns. It is always our intention to ensure that every request is handled with care and that any issues are fully resolved, so it is disheartening to know this was not your experience. While we are glad you appreciated our location and the quietness of your guest room, we understand that unresolved maintenance problems and unmet requests overshadowed your overall impression. Your feedback is invaluable to us, and we will use it to improve the consistency of our service and attention to detail. We hope you might consider giving us another opportunity in the future so we can provide you with a more seamless and satisfying stay you deserve. Best Regards, Jason Calderala Director of Operations
Great Experience
Very friendly staff. A well run hotel. Front Desk staff were courteous, friendly, and professional. The restaurant staff were exceptional and the food was quite good. I had a room that overlooked the river and every morning it was covered in water drops making it a very distorted view. The room was clean and was cleaned daily.
jamessterlingfit2018,
August 2025
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
Dear jamessterlingfit2018, It’s wonderful to hear that our team made such a friendly and professional impression, and we are glad your experience overall left you with such positive feelings. While we regret that the morning view wasn’t always as clear as you’d hoped, it’s nice to know you were impressed with your clean and comfortable room. At Hyatt Regency Savannah, we take great pride in both our service and surroundings, and we’d love the chance to welcome you back soon for an even more enjoyable stay. Best Regards, Jason Calderala Director of Operations
A must stay hotel when you are in the Savannah area.
This hotel is a must stay while you're in the Savannah area. The rooms are beyond great and the staff is very friendly providing for your every need.
pd2315,
August 2025
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
Dear pd2315, Thank you for your kind words and for letting us know your stay was such a positive experience. We are delighted that the comfort of the rooms made you feel right at home. Just as importantly, it’s wonderful to hear that our team left such a welcoming impression by making sure your needs were well cared for. Feedback like yours means a great deal to us at Hyatt Regency Savannah, and we can’t wait to welcome you back the next time you are in the area. Best Regards, Jason Calderala Director of Operations
Solo weekend
I booked a riverfront room with balcony. It was pretty but very noisy especially the ferry running backwards and forwards to the conference center across the river. Everything else was great!!
Melanie B,
August 2025
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
Dear Melanie B, Thank you for your feedback regarding your recent stay at Hyatt Regency Savannah. We are glad to hear that you enjoyed the beautiful riverfront view and our overall facilities. However, we regret the disturbances caused by the ferry service during your visit. Your experience is important to us, and we appreciate your insight, as it helps us enhance our guests’ comfort. We hope to welcome you back soon for a more peaceful stay where you can fully enjoy all that our hotel and the vibrant Savannah Riverfront have to offer. Best Regards, Jason Calderala Director of Operations
Our favorite hotel in Savannah
Great hotel on the Waterfront of Savannah. Love the accessibility to the riverfront and the historic squares both. I would recommend checking your room location to see if it's in the atrium, because it can get a little noisy at night. We had a view of the riverfront that was beautiful.
LOParadise,
August 2025
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
Dear LOParadise, Thank you for choosing Hyatt Regency Savannah as your favorite hotel during your visit. We are delighted that you enjoyed the beautiful riverfront views and appreciated our convenient location near the vibrant riverfront and historic squares. Your feedback regarding room location is appreciated, and we will certainly take it into account for any future stays. We look forward to welcoming you back and ensuring another memorable experience. Best Regards, Jason Calderala Director of Operations
Soaking in Savannah River front views!
Had a great experience during our annual 2025 IACP Educational Conference. The food was exceptional! We had a great view of the sunrise over the river on River Street. It was also enjoyable to watch all of the river traffic from the comfort of our room.
J3T3,
August 2025
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
Dear J3T3, Thank you for sharing your wonderful experience at Hyatt Regency Savannah during the IACP Educational Conference. We are thrilled to hear that you enjoyed our stunning riverfront views and the exceptional food. Watching the sunrise over the river while overlooking River Street is indeed a unique experience that we cherish. We appreciate your feedback and look forward to welcoming you back for another memorable stay in the heart of Savannah. Best Regards, Jason Calderala Director of Operations
Great location
Great location , service and accommodations but the valet is ridiculous. They are lazy, don't perform actual valet duties and still expect a tip. I guess they think that since valet is the only parking available that the valet folks don't need to work.
Maps533333,
August 2025
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
Dear Maps533333, Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Regency Savannah. We are delighted to hear that you enjoyed our prime location, attentive service, and comfortable accommodations. However, we sincerely regret that your experience with our valet service did not meet your expectations. We take pride in providing excellent service across all areas, and your comments will help us address this concern with our team to ensure it improves. We hope to have the opportunity to welcome you back in the future for an even better stay. Best Regards, Jason Calderala Director of Operations
Awesome hotel
Hotel was comfortable, great location and friendly staff, I definitely recommend the Hyatt Regency to everyone. You won’t regret it!!!
Lizzy M,
August 2025
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
Dear Lizzy M, Thank you for your wonderful feedback! We are thrilled to hear that you found our hotel comfortable and enjoyed our prime location and friendly staff. It’s always gratifying to know that our efforts to provide excellent service have made a positive impact on your stay. Your recommendation means a lot to us, and we look forward to welcoming you back to the Hyatt Regency Savannah in the future. Best Regards, Jason Calderala Director of Operations