Reviews
Incredible trip!!
Incredible location on the Savannah Riverwalk with a great room, service, work out facilities, and food. The beds were very comfortable.
Good Hotel
Great hotel. Lobby is very specious and has a lot of room to sit. Breakfast was good. Hotel room was spacious and clean. Bathroom a little eon the small side
3.5-4 stars
Very quiet room. Massive hotel. Rooms are clearly showing their age with stained carpet and cracked ceiling. Location is great. 3 working elevators was nice.
This is one of our favorite places to stay.
You will not go wrong with this location. Great services food etc. Rooms are reasonable and clean. The Breakfast is Very good ;)
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
We’re glad our hotel continues to be a familiar choice for your visits to Savannah. It’s especially nice to know you enjoy the dining options and find the accommodations comfortable and well maintained. We look forward to welcoming you back for another pleasant stay. Best Regards, Tyler McCorkle Assistant Director of Operations
Beware of the breakfast price, quite expensive.
Housekeeping did not come by to empty the trash, or leave clean towels. I called to ask them, and they did. Breakfast was $60.00 for 2 people, so be aware breakfast is not included in the stay. No free breakfast. We did find a place down river street that had a great breakfast at a reasonable price.
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
We’re sorry that the housekeeping service fell short of what you expected and that you had to call for fresh towels and trash removal. We’ve also noted your comments about the breakfast prices. We recognize that dining costs are an important part of the overall stay experience. We hope to have another opportunity to welcome you back for a more enjoyable visit. Best Regards, Tyler McCorkle Assistant Director of Operations
Had a lovely time here
Lovely hotel in a good position to see and do everything , fab atmosphere and clean throughout staff were very helpful with trips and checking in also.
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
We’re glad our team helped make your visit enjoyable, especially with their assistance in arranging local activities and welcoming you on arrival. It’s also nice to know you enjoyed the hotel’s atmosphere and found the surroundings well maintained. We hope to welcome you back for another memorable stay in Savannah. Best Regards, Tyler McCorkle Assistant Director of Operations
Savannah Hyatt is the best
The best Hyatt in all of the USA. I have been to several Hyatt’s and thee service, kindness and respect everyone shows is absolutely incredible. My favorite place to stay.
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
We’re glad our team’s kindness and attentive service have made your visits so memorable. It means a lot to know you continue to choose us among your travels and feel so welcome each time. We look forward to seeing you again on your next visit to Savannah. Best Regards, Tyler McCorkle Assistant Director of Operations
Hyatt Regancy SDavannah, Geogia
My overall experience at Hyatt Regency Savannah exceeded my expectations. What stood out most was the beautiful riverfront location, the welcoming atmosphere, and the friendly, attentive staff. It was a memorable stay, and I would happily return.
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
We’re glad our riverfront location made such a positive impression and added to your time in Savannah. It’s also nice to know our team helped make your visit feel welcoming through their attentive service. Your kind recommendation means a lot, and we look forward to welcoming you back for another memorable stay. Best Regards, Tyler McCorkle Assistant Director of Operations
Simply Outstanding
Our experience at the Hyatt Regency Savannah was outstanding from beginning to end. I've stayed at a lot of hotels over the years, and I can honestly say the customer service here was among the best I've ever experienced. It started the moment we arrived. The young lady at the front desk was relatively new, but she was absolutely wonderful. She was friendly, polite, professional, and genuinely enjoyable to talk with. Unfortunately, I can't remember her name, but I do remember that she mentioned she was originally from Jamaica. She handled herself extremely well and wasn't afraid to ask for assistance when she needed it. I had complicated the check-in process a bit by making a last-minute reservation through my Working Advantage account. When she asked her manager for assistance, he came over almost immediately, apologized for the delay, and quickly got everything taken care of. Frankly, I wouldn't even consider the 15 seconds we waited a delay! What impressed me most was how the manager handled the situation. He was friendly, attentive, and made us feel genuinely appreciated as guests. It was a perfect example of excellent customer service without making it feel forced or scripted. Both he and the young lady at the front desk deserve recognition. The rest of our stay was equally impressive. We were fortunate enough to have a suite, and it was fantastic. The room was spacious, exceptionally clean, and very comfortable. The hotel itself is beautiful, and we thoroughly enjoyed spending some time outside near the bar, relaxing and taking in the wonderful views of the Savannah River. We also enjoyed the breakfast buffet at Moss + Oak the following morning, and it was excellent. This was certainly not your typical hotel breakfast buffet. The quality, variety, and preparation of the food were outstanding. Interestingly, we returned to Savannah just two days later with friends and stayed at the River Street Inn, where we had made reservations a month earlier. The difference between the two experiences was night and day. While the Hyatt was welcoming, comfortable, and exceptionally well run, our experience at the other hotel was disappointing in nearly every respect. It only reinforced how impressed we were with the Hyatt Regency. I work in a customer-facing profession myself, so I especially appreciate employees and managers who understand the importance of making people feel valued. The team at the Hyatt Regency Savannah absolutely nailed it. We live close enough to Savannah that we'll be visiting regularly, and I can say without hesitation that the Hyatt Regency has earned our future business. Beautiful property, excellent accommodations, fantastic food, and most importantly, truly exceptional people.
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
We’re glad your stay was so enjoyable, from the smooth arrival experience to the comfort of your suite. It’s especially rewarding to know our front desk team and management made you feel welcome through their personal attention and assistance. We’re also pleased you enjoyed the river views and breakfast at Moss + Oak. Your recognition of the team means a great deal, and we look forward to welcoming you back on your future visits to Savannah. Best Regards, Tyler McCorkle Assistant Director of Operations
Room was dirty
I was very disappointed with the cleanliness of the room. There was a lot of dust built up in multiple places. I responded to a survey halfway through my stay and they contacted me to tell me they would be deep cleaning the room, but it was in the same state when I returned that evening. I would've been even more disappointed if I had paid full price. Thankfully I paid a conference contracted rate.
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
While we regret that the condition of your room did not meet your expectations, we also note your concerns about the follow-up during your stay. We recognize that a comfortable and well-maintained room is an important part of the guest experience. We’re sorry that your visit left you disappointed and hope to have an opportunity to provide a more positive experience in the future. Best Regards, Tyler McCorkle Assistant Director of Operations
A great hotel, in a great location, with an exceptional staff
The location is perfectly situated between Bay St. and River Rd, with hotel access on each side. The overall atmosphere of the hotel was wonderful and the staff was among the best I've encountered. We had a double room connected to the Hospitality Suite, which was very comfortable and large. More than enough for our trip. The lobby had a bar/restaurant with live music during the day and early evening, and a honor market next to check in. We will stay here again when we are next in Savannah.
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
We are more than happy to know that our prime location was ideal for your visit and that our staff made such a positive impression. We are so pleased the double room and Hospitality Suite met your needs comfortably. Our live music and honor market are indeed popular features, and we are so glad you enjoyed them. We can't wait to welcome you back next time you are in Savannah! Best Regards, Tyler McCorkle Assistant Director of Operations
Hyatt Regency Savannah
Great location to walk to many places. This hotel simply needs to be updated. It looks tired. Our room’s furniture was worn. The bathroom tile, tub and flooring needs to be cleaned to remove the dirty grout. Front desk was helpful and friendly. One person in our group had their car sitting at the valet for over two hours before it was brought to the parking garage. There are new hotels being built, so Hyatt might want to spend some money to make this much eater than it is right now.
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
While our location made exploring Savannah convenient and our front desk team left a positive impression, we recognize that the condition of the guest room did not meet your expectations. The appearance of the bathroom and furniture can shape the comfort of a stay. We also recognize that an extended wait for valet service can disrupt travel plans. Your comments offer useful perspective as we continue evaluating the overall guest experience, and we hope to welcome you back for a more enjoyable visit. Best Regards, Tyler McCorkle Assistant Director of Operations
Wonderful overnight stay, perfect location for everything on River St
Perfect location, amazing river view and beautiful lobby. Our room was very clean and cozy, only issues were a crooked lamp and a slow drain in the bathroom, but those were really minor. I only mention that because it’s such a beautiful hotel and an older building, so a little maintenance would go a long way. Service was friendly enough and no issues during our stay. I was pleasantly surprised to find they accommodated our romance package before we arrived, and had wine and strawberries awaiting us in our room. Overall, our stay was fantastic and I would absolutely stay here again if we’re back in the area.
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
We’re glad your romantic getaway got off to a special start and that the in-room surprise added a personal touch to your visit. The river views and welcoming lobby also helped make your overnight stay enjoyable. We recognize your observations about a few room details, as small maintenance touches can make a difference in guest comfort. We look forward to welcoming you back to Savannah for another lovely stay! Best Regards, Tyler McCorkle Assistant Director of Operations
A Great Experience on the River
This hotel was perfectly located for exploring the River St area and has a ferry stop for the convention center across the river. The staff was very friendly and the design of the hotel is beautiful. A great place to stay for work or with family.
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
We’re glad our team helped make your visit so enjoyable and that the hotel’s architecture added to your experience. The convenient access to Savannah’s riverfront and ferry connections makes it easy to explore the area, whether visiting for business or spending time with family. We look forward to welcoming you back for another pleasant stay! Best Regards, Tyler McCorkle Assistant Director of Operations
Very good
Location was excellent. Rooms and hotel were clean and inviting. Breakfast buffet was excellent. Parking was convenient (but expensive). No complimentary coffee in AM like in other hotels (advertised but not available).
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
We’re glad you enjoyed the breakfast buffet and found the hotel welcoming during your visit to Savannah. We regret that the expected morning coffee was unavailable, as clear communication about amenities is important. While the parking arrangements offered convenience, we recognize that the cost can affect the overall value of a stay. Thank you for taking the time to tell us about your stay. We hope to welcome you back soon! Best Regards, Tyler McCorkle Assistant Director of Operations
Room smells/service understaffed throughout.
Room smelled, staff was understaffed throughout, very poor lighting in room, decor needs work, etc. Public space nice. Hard to believe this property meets Hyatt standards for condition or level of service. Would not stay again.
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
We regret that the guest room did not provide the comfort you expected. We recognize that the atmosphere and overall upkeep of a room play an important role in the stay experience. We also acknowledge your concerns about service availability during your visit. While we’re glad the public areas made a positive impression, we recognize that the experience should feel consistent throughout the property. Your comments offer useful insight into areas that warrant further attention, and we hope you will give us another chance to provide you with a better experience. Best Regards, Tyler McCorkle Assistant Director of Operations
Fun stay
Great location, lots of gathering spaces in lobby. Atrium rooms were somewhat noisy with football games going on in lounge areas
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
We are glad our central location and welcoming lobby spaces added to your visit to Savannah. We recognize that the activity in the lounge areas made it harder to enjoy a quiet stay in your atrium room. Your comments highlight the importance of balancing lively shared spaces with guest comfort, and we hope to welcome you back for another enjoyable visit. Best Regards, Tyler McCorkle Assistant Director of Operations
Solo weekend trip
Great room, excellent shower, and ideal location for fun activities. I would definitely stay again should I return to Savanna.
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
We are glad your solo getaway to Savannah was a comfortable one. It’s great to know your guest room and shower added to your experience, while our central location made it easy to enjoy the city. We look forward to welcoming you back whenever your travels bring you to Savannah again! Best Regards, Tyler McCorkle Assistant Director of Operations
Therapeutic view
I thoroughly enjoyed my stay at the Hyatt Regency and look forward to visiting again. The level of customer service I received was truly exceptional.
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
We are glad our team helped make your visit so enjoyable and that you had time to unwind while taking in the river views. It’s always encouraging to hear when guests leave with fond memories of their stay. Thank you for sharing your experience, and we look forward to welcoming you back to Savannah. Best Regards, Tyler McCorkle Assistant Director of Operations
Enjoyed my stay!
Enjoyed my stay. Beautiful river view from my room. Walking distance to shopping and food. Will definitely stay here again!
General Manager, Guest Services / Front Office at Hyatt Regency Savannah, responded to this review
We are glad the riverfront views added something special to your visit and that our location made it easy to explore Savannah on foot. It’s always nice to hear that guests leave with plans to return. Thank you for sharing your experience, and we look forward to welcoming you back for another enjoyable stay. Best Regards, Tyler McCorkle Assistant Director of Operations
Showing 20 reviews since October 6, 2026.