Reviews
Not a 4 star hotel
While aesthetically it looks nice, this is not a 4 star hotel. Ice machines were broken on multiple floors, I reported a safety hazard (screw in my ice) and no one ever followed up like I was told they would, some staff was nice while others were not accommodating, and though the room and lobby looked nice, it just was not technologically advanced or tailored to the customer (ex: the mini fridge was too small for a takeout container). I’ve stayed at much better lower rated hotels.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this review
Thank you for taking the time to share your feedback with us. I am deeply sorry to hear that your recent experience fell short of the standard you expected, and I apologize sincerely for the lapses in communication regarding the safety concern you raised. We take all feedback regarding our facilities and service consistency very seriously, and your comments have been shared with our leadership team to ensure these matters are addressed immediately. We appreciate your candor as it helps us improve, and we hope to have the opportunity to regain your trust and provide you with a much better experience in the future.
Could not expect more
A great option if business brings you to Princeton. Friendly staff, fast wifi, comfortable bed, good toiletries and water pressure
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this review
Thank you so much for taking the time to share your wonderful five-star review following your recent business trip to the area. We are absolutely thrilled to hear that your stay exceeded expectations and that our team and amenities contributed to a seamless, comfortable experience. Providing top-tier hospitality is our highest priority, and your kind words serve as a tremendous encouragement to our entire staff. We truly appreciate your recommendation and look forward to welcoming you back for another exceptional stay the next time your travels bring you to Princeton.
Good hotel, great space
Great hotel ! Good receiption and greeting. Coming after a long car journey, it was a welcome sight. Good spacious rooms. Great conditions.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this review
Thank you so much for taking the time to share your wonderful 4-star review following your recent stay with us. We are absolutely delighted to hear that our warm reception and greeting provided a much-needed, welcome sight after your long car journey, and I will be sure to pass along your compliments to our front desk team. It is fantastic to know that you enjoyed our spacious rooms and found the hotel to be in great condition. We truly appreciate your kind words and look forward to welcoming you back for another exceptional and relaxing stay the next time your travels bring you our way.
Hyatt Princeton for YCADA
The location was located within 20 minutes of a variety of restaurants and excursions to do with family or friends. The overall atmosphere was charming and elegant. Giving a relaxing but also confident mood boost.
Great weekend
Princeton location was clean, everyone was friendly, It was a wonderful stay. They had a comedy show there too but we didnt get to make it there.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this review
Thank you so much for the 5-star review and for sharing your experience. We are thrilled to hear you had a wonderful weekend stay and enjoyed our hotel's clean facilities and friendly team. While you missed out on the comedy show this time, we hope you will be able to catch the entertainment during your next visit with us.
Fabulous Hotel
5 star stay. Excellent room, bedding (best sleep, i have had in a long time) and food- resturant- fabulous. Perfect location and the hotel is clean and has a very relaxing atmosphere. Staff professional and helpful.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this review
Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that you had such a perfect stay and enjoyed the best sleep you've had in a long time thanks to our comfortable room and bedding. It is fantastic to know that you loved our food in the restaurant, location, clean and relaxing atmosphere, and we will be sure to pass along your kind words to our team. We truly appreciate your feedback and look forward to welcoming you back for another exceptional and relaxing getaway soon.
Customer Service Is Everything!
What continues to bring me back to this Hyatt property is the exceptional service provided by the staff. The front desk and guest services team consistently demonstrate professionalism, patience, and a genuine commitment to finding solutions, even during the busiest weekends. I've observed team members handle challenging and, at times, unreasonable guest requests with grace, respect, and composure. Whether addressing room concerns, special accommodations, or operational issues beyond their immediate control, they remain thoughtful, responsive, and focused on delivering a positive guest experience. The same can be said for the dining staff. Weekend breakfast service can be extremely busy, yet they manage high volumes and demanding requests with efficiency, patience, and professionalism. Their ability to maintain excellent service standards under pressure is truly commendable. The dedication and customer focus of the entire team do not go unnoticed. They are a significant reason I continue to choose this hotel during my business travels to New Jersey. Hyatt is fortunate to have such a talented and committed group of employees representing the brand.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this review
Thank you so much for the exceptional 5-star review and for being a loyal returning guest during your business travels to New Jersey! We are incredibly proud of our front desk, guest services, and dining teams for consistently delivering professional, patient, and solutions-oriented service - especially during our busiest weekend rushes. Handling high volumes and challenging situations with grace, respect, and composure is exactly the standard we strive for, and it is wonderfully rewarding to hear that their dedication stands out to you. Your kind words have been shared with the entire team as a well-deserved celebration of their hard work, and we look forward to providing you with the same excellent experience on your next trip!
Comfortble and fabulous location.
Excellent location, staff and facility. The professional yet personal touches and atiitudes of the staff made staying here a pleasure. The hotel's interior atrium configuation and cozy seating areas makes smaller gatherings very pleasant. The restaurants and small cafe for take aways also provides excellent choices and quality. An added bonus is the indoor pool and a very well equipped gym . All in all, great choice for any NJ stay!
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this review
Thank you so much for the flawless 5-star review! We are absolutely thrilled to hear that your stay with us was comfortable and that our location, facilities, and staff all hit the mark. It is wonderful that you enjoyed our unique interior atrium configuration, cozy seating areas, and our onsite dining and cafe options. We are also glad you got to take advantage of our indoor pool and gym! Providing a professional yet deeply personal experience is exactly what we strive for, and your kind words mean the world to our team. We cannot wait to welcome you back for another fabulous New Jersey stay!
A great time was had
Always a great experience at this hotel. The front desk is always accommodating. I left my key in the room and they were very gracious in assisting me.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this review
Thank you so much for the wonderful 5-star review! We are thrilled to hear that you always have a great experience with us and that our front desk team was able to assist you with your key. Providing accommodating and welcoming service is our top priority, and your kind words mean the world to our team. We truly appreciate your loyalty and look forward to welcoming you back for another fantastic stay in the future!
Great Overnight Stay for a Business Meeting
My brief stay (one night) at this hotel was great. The reception staff were very friendly and helpful. The hotel lobby and atrium are beautiful. The food at the restaurant was delicious and our waitress was wonderful. My room was clean and welcoming.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this review
Thank you so much for the 5-star rating and for sharing such wonderful feedback about your recent business trip. We are thrilled to hear that our reception team provided a warm welcome and that you enjoyed the beautiful design of our lobby and atrium. It is also fantastic to know you had a delicious dining experience with excellent service, and that your room was clean and welcoming for your stay. We truly appreciate your kind words and look forward to hosting you again the next time your business travels bring you back to the area.
Important to know.
Be aware that roughly half the rooms face a vast interior space. You cannot see outside. Also there are lights outside the room's windows that shine upward and into those interior facing rooms. I'm guessing some people are not bothered by this, but I was.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this review
We sincerely apologize that the lack of an outdoor view and the upward-shining lights disrupted your stay. We understand how frustrating it is when ambient lighting prevents a good night's rest. While our unique atrium architecture cannot be altered, your feedback helps us understand where we can improve our guest communication regarding room layouts. For future visits, we recommend submitting a preference for an exterior-facing room during booking, and while we cannot guarantee availability, our team will always do their best to accommodate your request
Terrible stay
Terrible location, nothing around it at all. Well designed inside, but zéro customer service. Not the Hyatt experience that one would expect. Even their check in and check procedure is not the standard one. Very limited system with no flexibility whatsoever. I would never stay there again.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this review
Thank you for sharing your feedback. We sincerely apologize that your stay fell short of your expectations and did not reflect the high-quality standards of the Hyatt experience you rightfully anticipated. While we are glad you appreciated our interior design, we deeply regret that our isolated location, rigid procedures, and lack of customer service left you feeling frustrated. We take your comments regarding our system limitations and service quality seriously, and we are addressing them with our leadership team to ensure we improve. Should you choose to travel our way again, we look forward to another opportunity to welcome you back and provide the seamless experience you deserve.
Wonderful experience
Excellent from check-in to check-out. The bar was amazing, got breakfast there. Toast, potatoes, and a yogurt. I had a corner unit with the best view of trees. Beautiful hotel!
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this review
Thank you so much for the wonderful 5-star review! We are absolutely thrilled to hear that your experience was seamless from check-in to check-out, and that you enjoyed our beautiful hotel and amazing bar. It is fantastic to know that your breakfast—especially the toast, potatoes, and yogurt—hit the spot and that your corner unit provided such a beautiful, relaxing view of the trees. Your kind words mean the world to our team, and we look forward to welcoming you back for another exceptional stay in the future!
Loud rooms and dated
This Hyatt Regency was subpar. The room was dated with popcorn ceilings and an uncomfortable mattress. The noise from the lobby carried all the way up to the 4th floor more so than any other atrium hotel that I've stayed in. It was so loud that we checked out after a couple hours and just went home. Definitely not worthy of a couples stay. There was nothing impressive or luxurious here like a typical Regency atmosphere.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this review
Thank you for taking the time to share your feedback. I am deeply sorry that your recent stay was so disappointing and fell short of the standard you expected. We always aim to provide a premium, relaxing atmosphere, and it is clear we missed the mark regarding our room comfort and the disruptive noise levels from the atrium. We truly value your patronage and hope you will give us another opportunity in the future to provide you with the high-quality, luxurious experience you deserve.
Not as quiet as I thought
Very dated and noisy. The bathroom had an OLD water leak. I got an upgrade to a dumpster view, as a Hyatt member I was expecting more. I asked for a late check ou and was denied.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this review
Please accept our sincere apologies for the disappointing stay detailed in your review. As a Hyatt loyalty member, you should always receive our best available accommodations and hospitality, and it is clear we missed the mark during your visit. We value your business and hope you will give us an opportunity to restore your confidence in the Hyatt brand.
Perfect for all stays
Friendly and helpful staff, spacious rooms, and comfortable and welcoming lobby/bar area. To my surprise, the food was excellent - a bit expensive but convenient and delicious.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this review
Thank you so much for the perfect 5/5 rating and for sharing your wonderful experience! We are thrilled to hear that our friendly team, spacious rooms, and welcoming lobby and bar area made your stay so comfortable. It is fantastic to know that our culinary options exceeded your expectations and provided both convenience and delicious flavors during your time with us. We truly appreciate your kind words and look forward to welcoming you back for another perfect stay in the future!
Nice Hotel
Nice rooms, courteous, friendly staff. The location was a nice 10 minute's walk to the meeting site, and easily accessible to downtown Princeton.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this review
Thank you for the wonderful 5/5 review! We are thrilled to hear that you enjoyed your stay, from our clean, comfortable rooms to the hospitality of our friendly staff. It is fantastic that our location worked out so well for your meeting and gave you easy access to enjoy downtown Princeton. We truly appreciate your feedback and hope to welcome you back the next time business or leisure brings you to the area!
Excellent
Great stay. Friendly staff. Breeze at check-in in and the room was comfortable. The cafe in the lobby had excellent pastries!
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this review
Dear Ryann, Thank you so much for the excellent 5/5 review! We are thrilled to hear you had a great stay and experienced a breeze at check-in. Our friendly staff will be delighted by your kind words, and we will be sure to pass along your compliments to our culinary team for those excellent pastries. We look forward to welcoming you back for another comfortable stay soon!
Good Stay at a Beautiful hotel
Great location and a very beautiful hotel, neat and clean wedding venue. Rooms are spacious but not very clean, we saw a big cobweb near the sofa but very clean bathroom. Nice and small balcony.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this review
Thank you for the 4/5 rating and for sharing your experience! We are delighted that you enjoyed our beautiful hotel, excellent location, spacious rooms, and lovely balcony, as well as our clean wedding venue. However, we sincerely apologize that the room cleanliness fell short and did not meet your expectations. We have shared this feedback directly with our housekeeping team to ensure our high standards are consistently met, and we hope to welcome you back for an even more flawless stay in the future.
one of the worst hotel experiences I have ever had
I am extremely disappointed with my recent stay at the Hyatt Regency Princeton. It was, without a doubt, one of the worst hotel experiences I have ever had. There was a wedding event taking place at the hotel, but no one informed us in advance that the event would continue until midnight. We were assigned a room next to what appeared to be a wedding coordinator’s room. Shortly after we checked in, we began hearing people constantly going in and out, doors closing, and loud conversations in the hallway. We completely understood that a wedding is an exciting and important occasion, and we did our best to be patient. However, we had been traveling and desperately needed a good night’s rest. We went to the front desk and politely asked whether it would be possible to move to another room. The manager told us that there were no other rooms available, but she assured us that a security guard would be stationed on the floor to make sure the noise was kept under control. Unfortunately, when we returned to our room around 9:00 PM, the noise was still extremely loud. There was loud music coming from the open atrium, along with constant conversations and activity in the hallway. We tried to be patient and assumed things would settle down by 10:00 PM. However, 10:00 PM passed, then 11:00 PM, and there was still no meaningful improvement. At around 11:55 PM, I finally called the front desk again. The staff member told me that the event was scheduled to end at midnight and that there was nothing she could do. Her response was not only unhelpful but also came across as extremely rude and dismissive. I simply cannot understand how a four-star hotel would expect its paying guests to tolerate this level of noise and disruption until midnight without any prior warning or meaningful accommodation. We chose this hotel expecting a comfortable and restful stay, but instead we were left feeling exhausted, frustrated, and completely disregarded. I sincerely hope management takes this complaint seriously and considers how situations like this are handled in the future. At the very least, guests should be informed in advance about major events that may significantly affect their stay, and reasonable efforts should be made to protect other guests from excessive noise.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this review
Thank you for taking the time to share your perspective with us. We are truly sorry for the disappointment and frustration you experienced during your recent stay. We deeply regret that the noise from the weekend wedding event disrupted your rest, and that our team failed to provide you with the proactive communication, support, and empathy you deserved. Your experience does not reflect the high standards of hospitality we strive to maintain. We have shared your detailed comments directly with our leadership team to ensure we better manage event noise, staff training, and guest communication moving forward. We hope you will consider giving us another opportunity in the future to provide you with the quiet, restful, and attentive stay you should always expect from us.
Showing 20 reviews since August 24, 2026.