FAQs

Most of our team speaks Mandarin and English, and we also have colleagues who can assist guests in Korean, and Spanish. If you require support in another language, we will do our best to provide assistance whenever possible to help ensure a smooth and comfortable stay.

Yes, adapters are available through our Guest Service(subject to availability). China operates on a 220V, 50Hz electrical system, and our guestrooms feature power outlets designed to accommodate the needs of international travelers. Guests are encouraged to check their device requirements before travel and bring a voltage converter if needed.

Yes, we can accept packages before your arrival. Please include your full name, stay dates, and hotel confirmation number in the delivery address so we can locate your reservation.

Most deliveries can be collected from the parcel lockers located outside the hotel entrance, while certain courier services may be received and stored by our Concierge team. For assistance, please contact the hotel in advance.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

The hotel opened in 2018 and offers contemporary accommodations designed for both business and leisure travelers.

Yes, wake-up call service is available. Please contact Guest Services at any time during your stay to schedule your preferred wake-up time.

Yes, our Concierge team can provide recommendations for restaurants, sightseeing, transportation, shopping, and local experiences in Beijing. We are also happy to assist with directions, taxi arrangements, and travel information during your stay.

Yes, laundry and dry-cleaning services are available daily. Please contact Guest Services or refer to the laundry menu in your room for details and pricing.

We do not offer babysitting or childcare services. For assistance with family-friendly activities and facilities during your stay, please contact our Concierge team.

Yes, our restaurants offer menu options for guests with vegan, vegetarian, gluten-free, and other dietary preferences. If you have food allergies or specific dietary requirements, please inform our team in advance or speak with restaurant associates during your visit. Our culinary team will do its best to accommodate your needs whenever possible.

Hyatt Regency Beijing Wangjing does not offer certified halal dining. However, our culinary team may be able to accommodate certain dietary preferences with advance notice, including no-pork, no-lard, seafood-based dishes, or specially prepared meals using halal-certified ingredients when available.

As halal requirements vary by individual, guests are encouraged to contact the hotel prior to arrival to discuss their specific dietary needs.

Yes, we offer a variety of dining experiences to suit different tastes and cultural preferences. Market Café features international cuisine, including Western, Southeast Asian, Japanese, Korean, and Indian-inspired dishes. Guests can also enjoy authentic Shandong cuisine at Cang Yue Chinese Restaurant and Japanese izakaya-style dining at Shunpachi.

Guests with specific dietary requirements or preferences are encouraged to inform our team in advance, and we will do our best to accommodate their needs.

Yes, guests staying at Hyatt Regency Beijing Wangjing may order food delivery from outside restaurants. For security reasons, deliveries cannot be brought directly to guestrooms and must be collected from the delivery lockers outside the hotel lobby.

Yes,24-hour in-room dining service is available. Guests can enjoy a selection of food and beverages in the comfort of their guestrooms at any time, day or night.

Yes, daily housekeeping service is provided for all guest rooms.

Yes, breakfast can be added to your reservation before or during your stay for an additional charge. Please contact the hotel for current pricing and availability.

Yes, the hotel features Regency Club, offering exclusive privileges such as daily breakfast, all-day refreshments, evening cocktails, and personalized services. Club access is available to guests staying in eligible room types and qualifying World of Hyatt members. For more information about club benefits, eligibility, or upgrade options, please contact the hotel.

 We regret that the hotel currently does not offer dedicated facilities or services specifically for Muslim guests. We apologize for any inconvenience this may cause. The hotel also does not provide certified halal dining. Guests with religious or special dietary requirements are encouraged to contact the hotel before or during their stay. Our culinary team may be able to accommodate certain dietary preferences, such as no-pork or no-lard meal options, subject to availability, and will do its best to provide assistance whenever possible. 

Yes, cribs and extra beds are available upon request, subject to room type, availability, and applicable charges. To ensure the best possible stay experience, guests are encouraged to contact the hotel at the time of booking or prior to arrival so that appropriate arrangements can be made.

Rollaway beds are available upon request, subject to room type and availability. Children under 12 years of age may enjoy a complimentary rollaway bed, while additional charges apply for guests aged 12 and above. To ensure appropriate arrangements can be made, guests are encouraged to contact the hotel at the time of booking or prior to arrival.

Yes, the hotel is a non-smoking hotel. Smoking is not permitted in guestrooms or indoor public areas. Guests staying in selected Terrace Rooms may smoke only on their private outdoor terrace.

Some room categories at Hyatt Regency Beijing Wangjing feature specific views. Guests are encouraged to select the appropriate room type when booking.

Certain views are available only in selected room categories and are subject to availability.

Yes, all guestrooms are equipped with a bathtub. Selected suites also feature bathtubs overlooking the Wangjing cityscape.

Yes, guests may indicate their room location preferences when booking or prior to arrival. Requests for quieter rooms are subject to availability and cannot be guaranteed.

Guest rooms are equipped with bath amenities, including shampoo, conditioner, body wash, hand soap, bath towels, and towels. In accordance with Beijing's environmental regulations, certain single-use items, including toothbrushes, combs, bath sponges, razors, nail files, and shoe shine cloths, are not placed in guestrooms by default. These items are available upon request.

Yes, guest rooms are equipped with a central air-conditioning system that allows guests to adjust the room temperature for their comfort. Heating is provided during the winter season, with operating periods adjusted according to seasonal and weather conditions. Should additional heating be required, please contact the hotel team for assistance.

Yes, the hotel features a 25-meter heated indoor swimming pool located on the Lower Ground Floor. Filled with natural light and connected to a garden, the pool provides a relaxing space for both exercise and leisure. The pool is open daily from 6:00 AM to 11:00 PM. Children aged 16 and under must be accompanied by an adult.

Yes. Guests have access to a 24-hour fitness center equipped with Life Fitness cardio and strength-training equipment.

Additional wellness facilities include yoga and Pilates studios, as well as saunas, and hydrotherapy areas. Curated jogging routes are also available through the Concierge for those who wish to explore the neighborhood while staying active.

For the latest facility information and operating hours, please visit our website or contact the hotel directly.

While the hotel does not have a dedicated business center, printing, photocopying, fax and other document-related services are available through the Concierge team. Complimentary Wi-Fi is also available throughout the hotel.

For more information regarding available services and applicable charges, please contact the hotel directly.

Yes, a range of spa treatments and wellness therapies is available. Advance booking is recommended to secure a preferred appointment time.

Guests may contact Guest Services or FLO Spa directly for treatment information and reservations.

Yes, we offer 3,600 square meters of flexible meeting and event space, including a pillar-free ballroom and 11 residential-style function rooms.

Our venues are ideal for conferences, corporate meetings, product launches, social events and weddings. Whether planning an intimate gathering or a large-scale event, our Events team is available to assist with venue selection and event planning.

For more information, please visit our Meetings & Events page or contact our Events team.

The hotel offers a variety of dining experiences to suit different occasions and preferences.

Enjoy contemporary Shandong cuisine at Cang Yue Chinese Restaurant, international favorites and locally inspired specialties at Market Café, or authentic Japanese izakaya-style dining at Shunpachi. For evening drinks and social gatherings, The Music Bar features live entertainment, handcrafted beverages and a vibrant atmosphere.

For more information about our restaurants, menus and the latest operating details, please visit our Dining page.

We are located approximately 15 kilometers (9 miles) from Beijing Capital International Airport (PEK), about a 20 to 30-minute drive depending on traffic conditions. 

We currently do not offer airport shuttle services. The hotel is approximately 15 kilometers from Beijing Capital International Airport (PEK), about a 20 to 30-minute drive away. Taxis and ride-hailing services are easily available.

For more information, please visit our Parking & Transportation page.

The hotel offers convenient access to several of Beijing's major railway stations, including Beijing Chaoyang Railway Station (approximately 15-20 minutes by car), Beijing Railway Station (30-40 minutes), Beijing South Railway Station (35-45 minutes), and Beijing West Railway Station (40-50 minutes).

Travel times may vary depending on traffic conditions. For transportation assistance or route recommendations, please contact our Concierge team.

For more information, please visit our Parking & Transportation page.

The hotel is conveniently located next to Futong Station on Beijing Subway Line 14, providing easy access to key business districts, cultural attractions and shopping destinations across Beijing.

Multiple public bus routes are also available nearby, while taxis and ride-hailing services offer convenient transportation throughout the city.

For more information, please visit our Parking & Transportation page

The nearest metro/subway station to the hotel is Line 14 Fu Tong Station, which is approximately 5 minutes away on foot, providing easy access to key business districts, shopping destinations and attractions across the city.

Downtown Beijing is easily accessible by subway, taxi or ride-hailing services. Futong Station on Beijing Subway Line 14 is located just a short walk from the hotel, providing convenient connections to key business, shopping and cultural destinations across the city.

Guests may also borrow one of the hotel's complimentary bamboo bicycles to explore the Wangjing neighborhood and nearby attractions at their own pace.

For transportation recommendations or route assistance, please contact our Concierge team.

Yes, we can assist with car rental or limousine arrangements through our trusted partners. For vehicle options, service details or reservation assistance, please contact our Concierge team.

Yes, our team can assist with arranging taxis and other transportation services. For transportation assistance or local travel recommendations, please contact our Concierge team, who will be happy to assist based on your travel needs.

Absolutely, we offer complimentary printed maps and local guides to help guests explore Beijing and the Wangjing neighborhood.

Available routes include walking, running, cycling and public transportation recommendations, along with exclusive offers from selected local partners. Maps are available in multiple languages, including Chinese, English, Korean, Russian and Arabic.

For personalized recommendations and local insights, please contact our Concierge team.

Several of Beijing's popular attractions and destinations are conveniently located near the hotel. The 798 Art District, Wangjing SOHO and the China National Film Museum are all within a short drive. Major landmarks such as the Forbidden City, Tiananmen Square, the Temple of Heaven and the Mutianyu Great Wall are also easily accessible by subway or car.

The hotel is also conveniently located near key business districts, shopping destinations and lifestyle attractions, making it an ideal base for exploring Beijing.

For local sightseeing recommendations, transportation assistance or directions, please contact our Concierge team.

Selected guest rooms offer views of Wangjing SOHO and the surrounding urban landscape, showcasing the contemporary architecture and vibrant atmosphere of Beijing's Wangjing district. Guests seeking an enhanced stay experience are welcome to book a View Room. Views may vary depending on room type and location within the hotel.

Yes,  we are conveniently located near a variety of shopping, dining and entertainment destinations, including Wangjing SOHO, Wangjing V-Hub, SOLANA Lifestyle Shopping Park and CapitaMall Wangjing.

Guests can also explore a wide selection of local and international restaurants, cafés, bars and specialty dining venues throughout the Wangjing area, including popular Korean and global dining options.

For personalized recommendations and local insights, please contact our Concierge team.

Yes, underground parking is available at the hotel.

Parking is charged at RMB 10 per hour. Registered hotel guests enjoy a maximum daily rate of RMB 120. To receive the guest parking rate, please register your vehicle with the Front Desk upon arrival.

For the latest parking information and rates, please visit our Parking & Transportation page

We currently do not offer valet parking, but self-parking is available.

Yes, EV charging stations are available in the hotel's underground parking area, subject to availability.

For more information or assistance with charging facilities, please contact our Concierge team.

Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions. 

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese [Hyatt Regency Beijing Wangjing] name and address to ensure accuracy. 

Yes, connecting rooms are available and consist of a suite connected to a standard guestroom, making them ideal for families or guests traveling together.

As availability is limited, we recommend contacting the hotel prior to booking to confirm available room configurations and discuss your accommodation preferences.

Yes, child-friendly dining options are available at all of our restaurants. Children's portions and suitable meal recommendations can be provided upon request.

If your child has any dietary requirements or food allergies, please let our restaurant team know in advance so we can better accommodate your needs.

Our hotel can provide complimentary baby cots/cribs, high chairs and other child-friendly amenities upon request to help make family stays more comfortable.

Our restaurants also offer kid-friendly dining options. If your child has any dietary requirements or food allergies, please let us know in advance so we can better accommodate your needs.

We’d be honored to host your celebration—our event spaces and experienced planning team are at your service

We offer comprehensive event planning services for meetings, conferences, corporate events, weddings, and social gatherings. Our dedicated Events team can assist with venue selection, room setup, catering arrangements, audiovisual support, and customized event planning to help ensure a seamless experience.

Yes, we offer audiovisual equipment and technical support for meetings, conferences, and events. Our venues are equipped with high-speed Wi-Fi, digital display capabilities, and modern meeting technology.

Additional audiovisual equipment and event production services can be arranged upon request. Please contact our Events team for details and pricing.

Yes, we offer customized catering services for meetings, conferences, weddings, and social events. Our culinary team can create tailored menus ranging from coffee breaks and working lunches to cocktail receptions, banquet dinners, and themed events.

Please contact our Events team for menu options and event planning assistance.

Yes, pet-friendly rooms are available in selected room categories. Guests traveling with pets are encouraged to contact the hotel prior to booking to review the latest pet policy, applicable fees, and accommodation arrangements.

Pet-friendly rooms are subject to availability.

Yes, we offer a range of complimentary pet amenities to help ensure a comfortable stay for both pets and their owners. Amenities include a pet bed, food bowl, water bowl, pet grooming wipes, pet training pads, pet toothbrush, and pet leash.

For feline guests, litter box, cat litter, and a cat tree is available upon request.

Pet amenities are subject to availability.

Yes, we are conveniently located near several parks, outdoor spaces, and pet-friendly destinations. Guests staying with pets can enjoy nearby green spaces for walks and outdoor activities, as well as selected pet-friendly cafés, retail destinations, and lifestyle venues in the Wangjing area.

Our Concierge team will be happy to recommend pet-friendly attractions and walking routes based on your interests.

We offer a range of accessibility features to support guests with mobility needs, including wheelchair assistance upon request, elevators serving all guest floors, and an accessible restroom on Level 1&2.

While many areas of the hotel are accessible, certain facilities or spaces may present limitations for some guests. Guests with specific accessibility requirements are encouraged to contact the hotel prior to arrival so we can help arrange the most suitable accommodations and services.

Yes, we offer accessible guestrooms designed to support guests with mobility needs. Selected rooms feature accessible bathrooms, grab bars, and other accessibility-focused features to help ensure a comfortable stay.

Accessible guestrooms are subject to availability. Please contact the hotel prior to arrival for your specific requirements.

Yes, we offer accessible guestrooms with features designed to support guests with mobility needs. Selected rooms include roll-in showers and other accessibility features to help ensure a comfortable stay.

Accessible guestrooms are subject to availability. Guests are encouraged to contact the hotel prior to arrival to discuss specific accessibility requirements.

We do not currently provide visual or hearing assistance devices. Guests with specific accessibility requirements are encouraged to contact the hotel in advance, and we will do our best to assist with suitable arrangements through local providers whenever possible.

Yes, we offer accessible parking spaces in the underground parking garage. Guests may also enjoy step-free access and convenient elevator connections between the parking area and guest facilities.

Please contact the hotel in advance if you require additional accessibility assistance.

We welcome service animals and pets weighing up to 25 kilograms. Relevant documentation may be required upon check-in.

A cleaning fee of RMB 300 per night applies. Please contact the hotel prior to arrival for the latest pet policy and accommodation requirements.

To check in at Hyatt Regency Beijing Wangjing, guests must present a valid government-issued photo ID. International guests should provide a valid passport. A credit card or other accepted payment method may also be required for deposit at check-in.

In accordance with local regulations, guests under the age of 18 must be accompanied by a parent, legal guardian, or other authorized adult when checking in. Please contact the hotel if you have any questions regarding minor guests.

Yes, complimentary luggage storage is available before check-in and after check-out. Please contact our Concierge for assistance.

Our front desk operates 24/7, so guests may check in at any time, including after midnight.

Our check-in begins at 3PM, and check-out is by 12PM.

The standard check-in time is 3:00 PM. Early check-in is subject to room availability and may not be available on the day of arrival.

Complimentary luggage storage is available for guests who arrive before their room is ready.

The standard check-out time is 12:00 PM. Late check-out is subject to availability and cannot be guaranteed. Additional charges may apply for guaranteed late check-out.

Yes, express check-out is available through Express Check-out Box in front of Front Desk. 

In accordance with Beijing's smoke-free regulations, smoking is prohibited in all indoor areas of the hotel, including guestrooms, restaurants, meeting venues and other public spaces.

Designated outdoor smoking areas are available for guests.

Lost items are recorded and stored securely by the hotel.

If you believe you have left an item behind, please contact the hotel as soon as possible and provide a description of the item, the date it was lost and your stay details so we may assist with locating it.

There is no formal dress code, but we kindly ask guests to wear appropriate clothing in public spaces.

We accept major international credit cards, including Visa, Mastercard, American Express, and other commonly used cards, as well as cash and electronic payment methods including Alipay, WeChat Pay, Kakao Pay, etc...

Yes, we offer long-term stay options for guests, making them suitable for extended business trips, project assignments and longer visits to Beijing.

Long-term stay rates, benefits and room availability may vary based on the length and dates of stay. For more information, please contact the hotel directly and our team will be happy to discuss the most suitable options for your needs.