Reviews
Milwaukee stay
Very good hotel. Really liked the room. It exceeded my expectations, and I really enjoyed the expansive space of the lobby where it is wide open. the architecture of the inside is a sight to behold, and I really liked it.
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Thank you for sharing what you enjoyed about your stay. I’m so pleased to hear the room exceeded your expectations and that our open lobby and atrium architecture made such an impression. That distinctive space has been part of the hotel since we opened in 1980, and it’s always great to hear guests appreciate it. Warm regards, Mat Meadows General Manager
Great location, rooms need improvement
While this property boasts a fantastic location in the heart of downtown Milwaukee, the actual stay left much to be desired. Being situated right along the river walk makes it incredibly easy to explore the area on foot, and there is no shortage of excellent food joints and local dining options just steps away. Unfortunately, the positives end there. The bathroom felt uncomfortably cramped, and the room itself carried a lingering cigarette odor that made it difficult to relax. If you are visiting the area, I highly recommend staying at the neighboring Hilton instead for a much cleaner and more comfortable experience
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Thank you for taking the time to share your feedback. I'm glad you enjoyed our downtown location and the convenience of being within walking distance of Milwaukee's RiverWalk, restaurants, and entertainment. I appreciate your comments regarding the bathroom layout and the odor you experienced. Hyatt Regency Milwaukee is (and has been for more than a decade) a 100% non-smoking hotel, and we take reports of cigarette odors seriously. I do hope you brought this to our team's attention while you were here, as we would have welcomed the opportunity to address the concern during your stay. Our iconic hotel has been part of downtown Milwaukee since 1980, and we recognize that portions of our guestrooms are ready for their next chapter. Our ownership group, Hyatt, and our design partners continue working toward refreshed accommodations, and we're excited about the improvements ahead. Our 140+ associates work incredibly hard every day to provide clean, comfortable accommodations and genuine hospitality. While I understand your stay did not meet your expectations, I'm proud of the team and the care they provide our guests. Thank you again for your feedback and for choosing Hyatt Regency Milwaukee.
A solid downtown option, great friendly staff, close to theaters and more!
The Hyatt Regency Milwaukee is a convenient downtown hotel, especially for anyone looking to stay close to Milwaukee’s downtown attractions, restaurants, and entertainment. Its central location makes it a practical choice for business travel, conferences, or a weekend getaway. Overall, the hotel offers the convenience you would expect from a downtown property, with easy access to the surrounding area. However, the overall experience really comes down to the quality of the accommodations, customer service, and value for the price. When choosing a hotel in downtown Milwaukee, location is certainly a major consideration, and this property puts you right in the middle of the action. I would recommend it to travelers who prioritize a central location and convenient access to the city.
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Thank you for taking the time to share your thoughtful review and recommendation! I'm so pleased you enjoyed our convenient downtown location. Being within walking distance of Milwaukee's theaters, restaurants, entertainment, and the Baird Center is certainly one of the things that makes our hotel special. Most importantly, I appreciate your recognition of our friendly team. Our 140+ associates work incredibly hard every day to provide genuine hospitality, and many have proudly been part of our hotel family for decades. We know guests have choices when visiting Milwaukee, and we never take that for granted. Thank you for recommending Hyatt Regency Milwaukee, and we look forward to welcoming you back!
Great hotel experience!
This is my second stay this year! From valet, to check in, breakfast staff, all are professional and welcoming! Beautiful/modern lobby, room is standard regency feel but spacious and clean!
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Thank you for the wonderful review and, most importantly, for choosing Hyatt Regency Milwaukee for a second time this year! I'm thrilled to hear our valet, Front Office, and breakfast teams made such a positive impression. Our 140+ associates work incredibly hard every day to provide genuine hospitality, and it's especially rewarding when returning guests recognize those efforts. I'm also glad you enjoyed our beautiful lobby and found your guest room spacious, clean, and comfortable. Our goal is simple: clean rooms, everything in working order, and exceptional customer service. We truly appreciate your continued loyalty and look forward to welcoming you back for your third visit!
Bring Your Own Pillow
A comfortable bed and decent pillows are basic expectations, and the current pillows simply don't meet that standard. If the hotel upgraded them, it would dramatically improve the guest experience.
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Draft for approval: Jonte, we are sorry the pillows did not provide the comfort you expected. A restful night starts with comfortable bedding, and we understand how disappointing it is when that basic need is not met. Your comments have been shared with our housekeeping team. We appreciate you bringing this to our attention.
no where to unload bags
Arrived to find an absolutely full driveway of parked valet cars. The valets were all inside on their phones as the lots were full. They didn't care at all about arriving guests. Took over an hour to get my bags unloaded and to my room. They care more about a $10 valet payment than the actual guests of the hotel arriving and needing to unload bags.
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Thank you for sharing your feedback. I understand your frustration with the congestion in our front drive upon arrival. As a busy downtown convention hotel, we welcome a significant number of arriving and departing guests, particularly during large events and high-occupancy periods. Our front drive serves as an active loading and unloading area, and there are times when vehicle traffic can create challenges. For clarification, Hyatt Regency Milwaukee does not own or operate any of its parking facilities. Our valet services are managed by PMC Parking, while our attached self-parking garage is independently operated by Interstate Parking. Both are third-party partners that work closely with our hotel to accommodate our guests. While I appreciate your frustration, I respectfully disagree with the suggestion that our valet colleagues do not care about arriving guests. Managing a busy hotel entrance can be challenging, and our parking partners work hard to keep vehicles moving while assisting guests. Guests are always welcome to utilize our front drive for loading and unloading without purchasing valet parking, and we offer both valet and self-parking options to provide flexibility. Thank you again for your feedback. We appreciate the opportunity to continue improving the arrival experience at Hyatt Regency Milwaukee.
Good location but in need of updating
The hotel needs updating. The toilet seat was broken. They overcharge for parking. The attached garage charges less than the hotel. You are better off paying the garage directly. The location is good.
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Thank you for sharing your feedback. I'm glad you enjoyed our downtown location, and I appreciate your comments regarding the condition of the hotel. I apologize for the issue with the toilet seat. That is a maintenance item that should have been addressed, and I have shared your feedback with our Engineering team. Regarding parking, our attached garage is independently operated, and we offer hotel guests a preferred overnight rate that includes in-and-out privileges throughout their stay. The garage also offers public parking rates, which may be lower for a single entry and exit but do not include the same flexibility. Guests are always welcome to choose the option that best meets their needs. We recognize that portions of our iconic 1980 hotel are ready for their next chapter, and our ownership group, Hyatt, and our design partners continue working toward refreshed guestrooms. Thank you again for your feedback and for choosing Hyatt Regency Milwaukee.
Great Experience in a Great Location!
Great experience in a great property. This is our go to place to stay in Milwaukee as the staff bends over backwards to make our stay memorable.
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Thank you for the wonderful review! I'm thrilled to hear that Hyatt Regency Milwaukee has become your go-to hotel when visiting our city. What means the most to me is your recognition of our team. Our 140+ associates work incredibly hard every day to create memorable experiences, and many have proudly been part of our hotel family for decades. Hearing that they consistently go above and beyond is one of the best compliments we can receive. We truly appreciate your continued loyalty and look forward to welcoming you back for many more great stays!
Terrible location and building! It is surrounded by homeless sleeping on the dilapidated sidewalks
Dilapidated building and surrounding, also they had billing system issues when I stayed. It’s surrounded by crazy people and homeless people on the side walks
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Thank you for sharing your perspective. While I respect that every guest has different expectations, I respectfully disagree with your characterization of our hotel and the downtown Milwaukee community. Hyatt Regency Milwaukee has proudly been part of the city’s landscape since 1980 and is one of the early examples of atrium-style hotel architecture. We recognize that portions of our property are ready for their next chapter, but we take tremendous pride in our iconic building and its history. Like any urban environment, downtown Milwaukee faces challenges, including homelessness. We believe humanity and hospitality go hand in hand, and everyone deserves to be treated with dignity and respect. Our 24/7 Security team works hard to maintain a safe, welcoming environment while leading with compassion. We recently transitioned to a new property management system and remain committed to accurate billing and promptly addressing concerns. I’m incredibly proud of our 140+ associates, our hotel, and the downtown Milwaukee community we call home.
Nice stay, a bit inconvenient
Attached to garage that often has Groupons for self parking, but it’s a bit of a hike to the hotel if you’ve got any real luggage. Check your charges before checking out—— nice room, clean and quiet. Well appointed for the price too.
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Charly, it is good to know your room was clean and quiet. We are glad it also felt well appointed for the price. We are sorry the walk from parking with luggage made arrival less convenient. Your notes about parking and checking charges at checkout have been shared with the teams responsible for each area. We hope to welcome you back to Hyatt Regency Milwaukee for another comfortable visit.
Very nice experience for our family the was in town for a wedding
For me every one was very helpful with any questions or needs we might have had. Forever Flowers was my go to person and she was extremely helpful
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Barbara, we are glad our team made your family feel well cared for during the wedding visit. We have shared your kind words with Forever Flowers, and we know she will appreciate hearing how helpful she was. We hope to welcome you and your family back to Hyatt Regency Milwaukee!
Scam
Upon check-in I did not have my member number for points, the staff gave me an 800 number to locate my member number, and thecall center was asking for personal banking information! When I refused to answer the questions they hung up! It seemed nefarious from the start and not what I expected from a Hyatt.
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Thank you for taking the time to share your feedback. I'm sorry to hear about the frustration you experienced while attempting to locate your World of Hyatt membership number. I was surprised to read about the difficulties you encountered, as our Front Office team can typically locate a World of Hyatt membership using basic guest information. We're always happy to assist our guests with this process. I'm also concerned by your experience with the telephone representative requesting personal banking information. That would not be part of our normal process for locating a membership number. Unfortunately, online searches for hotel and customer service telephone numbers can sometimes lead to third-party services that may not be affiliated with Hyatt. We always encourage guests to use the contact information available directly through Hyatt.com or the official World of Hyatt app. I appreciate you bringing this experience to our attention. If you would be willing to share the telephone number you contacted, I'd welcome the opportunity to better understand what occurred. Thank you again for your feedback. We value your trust and look forward to welcoming you back to Hyatt Regency Milwaukee.
Not What I Expected
Great location but hotel needs some attention and additional staff. Food was cold, service was extremely slow and even found hairs in the bathtub when I started to take a shower.
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Thank you for sharing your feedback. I'm glad you enjoyed our downtown location, but I'm disappointed that other aspects of your experience fell short. Finding hair in the bathtub is simply not acceptable, and I have shared your comments with our Housekeeping leadership team for follow-up. I'm equally sorry to hear about the temperature of your food and the slow service you experienced. Our 140+ associates work incredibly hard every day to take care of our guests, and while we certainly aren't perfect, cleanliness, responsiveness, and genuine hospitality are absolutely our responsibility. Thank you for recognizing the positives while also letting us know where we need to do better. We appreciate your feedback and hope to provide you with a much better experience on a future visit.
Wedding Disaster
Formally addressing the severe booking failure and lack of accommodation regarding my recent reservation for my special event on September 26, 2026. Because of the gravity of this situation and the distress it caused, I have also contacted corporate management regarding this matter. To recap the timeline of events: On April 11, 2026, I attended your wedding expo and was personally walked through a specific connected suite. Because of the nature of my event, this exact connected layout was highly recommended to me. Following that recommendation, I sent an email inquiry on May 6, 2026, explicitly requesting to book that specific connected suite, offering to pay immediately to secure it. Unfortunately, my planning experience leading up to the event was already marred by several coordination issues that I have previously shared with your team. However, the breakdown regarding my room booking on September 25, 2026—the day before my event—was truly unacceptable. Upon arrival for check-in, I was informed that the suite had been given to another guest who had already been staying at the hotel for five days. Despite my explicit written requests, I was only given access to a standard King suite. No staff member offered an alternative connecting layout, nor did anyone come to assist with providing access to the connecting doors. My family and I attempted to open the doors ourselves to make the space work, but we were unsuccessful. Due to these distressing circumstances and the total lack of accommodation during a critical time, we ultimately had to leave and go home. This failure caused an immediate, stressful scramble on September 25th to completely rearrange and redirect where my family would stay, despite the fact that they had also booked their own rooms directly with Hyatt. Furthermore, because we were denied the requested connected space, there was absolutely no room for my bridal party to prepare for the event. This situation caused immense inconvenience, lost time, and severe emotional distress for both myself and my family during what should have been a joyful occasion. The lack of execution, poor communication, and inconsiderate, disorganized behavior from your staff completely disrupted our plans. Given the prior planning frustrations combined with this final, major failure, I expect appropriate financial compensation for the overall inconvenience, time lost, and emotional distress caused. I look forward to your prompt response to resolve this matter.
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Thank you for sharing your feedback. We sincerely regret that we did not deliver the experience you expected for such an important weekend for you and your family. While you were provided the reserved suite accommodation, we recognize that the connecting door to the parlor was not opened upon your arrival, and our team did not recognize the issue at the time. We understand how frustrating this was, particularly given the importance of the space to your plans for the weekend. We were able to correct the issue and provide access to the requested space the following morning. We have also reviewed this situation directly with our Front Desk leadership to ensure we understand where we fell short and how we can prevent a similar oversight in the future. We waived the room charge for the evening of September 25. Following our conversation, we reviewed the situation with our team and provided additional compensation in the form of World of Hyatt points. Our hope is that these points will give you and your family an opportunity to enjoy some quality time together in the future, wherever your travels may take you. We are sorry that we fell short of the experience you deserved and appreciate you bringing your concerns to our attention.
Fantastic Hotel in the Perfect Downtown Location!
I had a fantastic stay at the Hyatt Regency Milwaukee! The location couldn’t be better—right in downtown, with five or six really great restaurants close to the hotel. Having so many dining options nearby made the stay even more enjoyable. I spend a lot of time traveling, and this is a hotel I would happily return to. If you’re visiting Milwaukee and want a great hotel in a perfect location, I highly recommend this one. Five stars all the way!
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Thank you for the fantastic review and the five stars! I’m so pleased you enjoyed your stay and our location in the heart of downtown Milwaukee. Being within walking distance of so many great restaurants, the RiverWalk, entertainment, and everything downtown has to offer is certainly one of the things that makes our hotel special. Most importantly, our 140+ associates work incredibly hard every day to create memorable experiences for our guests, and it means a great deal when a frequent traveler says Hyatt Regency Milwaukee is a hotel they would happily return to. Thank you for the recommendation and for choosing Hyatt Regency Milwaukee. We can’t wait to welcome you back!
My worst Hyatt Stay
We arrived around 4:30 pm and were given a suite on the 6th floor that we used a suite upgrade award for. Suites were odd as there was a king bedroom on one side and a couch, desk, TV, and bathroom on the other side. No table or chairs to entertain others staying there. We had hoped to have our room be the group meeting place, but it was small and didn’t have enough seating for six in either room. Looks like it had a Murphy bed, but the extremely heavy couch would have had to been moved to put that bed down. I think it had once been 2 adjoining rooms made into a suite. I wish we hadn’t wasted a Suite Upgrade Award here. The rooms were for the most part clean, but horribly outdated with ceiling chunks falling each time I showered and the door inside the shower warping and swelling. Furniture was old and worn, as was the carpet in the room. You will probably want to bring slippers, as it’s not great flooring. There were big gaps at the door and we could hear a lot of noise from the lobby or meeting rooms well past midnight each night. On the first morning, I awoke to the cleaning lady knocking on my door, which had a “do not disturb” sign on it. She said she thought we checked out (at 8:15 in the morning) and needed to clean. I told her we weren’t checking out until two days later and that the main desk knew this. She apologized, so I went back to bed and was startled by the TVs coming on. I called the front desk and they apologized and compensated me with a small amount of WOH points for the error. The next day, no one came at all to clean. The miscommunication between staff was ridiculous. The hotel was pretty full and they did not have enough valet staff. On 3 separate occasions we waited over 10 minutes to either park the car or get the car. The front desk told us we’d have to wait and they were very busy. Not helpful when there were multiple other staff members standing around. There were other issues like keys not working and incorrect charges. Combined with all of this, was a manager who was mostly trying to sweet-talk me out of being upset by their lack of customer service, poor staff communication, and poor quality of rooms. An employee actually told me that they know the rooms are terrible, but the hotel ran out of money to fix them. Positives: The lobby looks nice and was more recently renovated. It’s in a good location We will not be going back to this hotel and are very surprised that Hyatt is associated with it.
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Thank you for taking the time to provide such detailed feedback. I'm sorry your experience did not meet your expectations, particularly given your loyalty to Hyatt and your decision to use a Suite Upgrade Award with us. I apologize for the housekeeping communication issues you experienced. Our standard is to respect "Do Not Disturb" signs during stayover service, so I'm disappointed that your door was knocked on when your sign was displayed. The confusion regarding your departure date, followed by your room not being serviced the following day, clearly reflects an opportunity for better communication on our part. I understand your comments regarding the suite as well. Our suites reflect the unique architecture and original footprint of our iconic 1980 hotel, and I recognize that the layout did not provide the gathering space you had hoped for. I also appreciate your feedback regarding valet. Our valet team utilizes technology that allows guests to request their vehicle electronically and provides an estimated retrieval time. This gives our guests flexibility to request their vehicle in advance and continue enjoying the hotel rather than waiting in the drive while it is retrieved. During particularly busy periods, retrieval times can certainly be longer, which is why we encourage guests to take advantage of this feature. I was particularly disappointed to read the comment attributed to one of our associates regarding investment in the hotel. That statement does not accurately represent what is happening at Hyatt Regency Milwaukee. Our ownership group, Hyatt, and our design partners have been actively working together on the next chapter of our guestrooms, and we are excited about the improvements ahead. Our 140+ colleagues work incredibly hard to take care of our guests, with some having proudly served this hotel for more than 25 years. We certainly aren't perfect, and your stay identified areas where we need to do better, but I'm proud of our team and the genuine hospitality they strive to provide every day. I appreciate you recognizing our location and lobby, and I'm sorry the remainder of your experience left you with a different impression of Hyatt Regency Milwaukee.
Poor customer Service
I booked a king room months in advance and when I arrived, I was given a queen room. When I asked to have my room switched back to a king, as I requested and paid for months earlier, I was denied the request because I booked through a third party reseller. They also told me that alhtough they had king sized rooms available that evening, they were completely booked the following night so if they gave it to me, I would only be able to have it for one night. They then offered me free breakfast which I declined out of sheer disgust for their lack of customer service. Apparently choosing to stay at the Hyatt Milwaukee and being a member of their loyalty club (World of Hyatt) gets you nothing. Terrible customer service.
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Thank you for sharing your feedback. I'm sorry your room assignment was disappointing and that you left feeling your concerns were not handled with the level of hospitality we expect. When reservations are made through third-party booking sites, specific room and bed types are not guaranteed. While we always do our best to honor preferences, room assignments are based on availability for the entire stay. World of Hyatt benefits are also generally reserved for eligible reservations booked directly through Hyatt. I'm glad our team attempted to find an alternative and offered breakfast as a gesture of hospitality, although I understand it was not the resolution you were hoping for. We appreciate every guest who chooses Hyatt Regency Milwaukee, regardless of how the reservation is booked, and I'm sorry you left with a different impression.
Great location
Perfect location in downtown Milwaukee. The property is within walking distance to several main attractions as well as restaurants, coffee shops, shopping, the Riverwalk the theatre, etc. The property was clean and comfortable.
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Being able to walk from Hyatt Regency Milwaukee to so much of downtown is a real perk, and we are glad it made exploring easy. It is great to know your room felt comfortable and the property was well cared for. We hope to see you again on your next visit to Milwaukee!
Great Hitel if you’re doing business in downtown Milwaukee
The Hyatt Regency Milwaukee is very convenient ly located near the Baird center and walking distance to the downtown milwaukee Theaters and great restaurants.
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Randall, having the Baird Center nearby makes Hyatt Regency Milwaukee a convenient base for business downtown, and we are glad it worked well for your visit. Being able to walk to a show or dinner is a lovely bonus. We hope to welcome you back soon!
Great ambience but poor reservation process
Very poor reservation process. They overbooked the rooms. Unfortunately, I was moved out of my room and had no place to stay because they have a very dysfunctional reservation process.
General Manager, Guest Services / Front Office at Hyatt Regency Milwaukee, responded to this review
Melissa, we are sorry the reservation process left you without a place to stay after you were moved from your room. Having your plans disrupted this way is deeply upsetting. Your comments have been shared with our Guest Relations team. We appreciate you bringing this to our attention and hope to offer you a more dependable stay in the future.
Showing 20 reviews since September 26, 2026.