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Highly Recommend
The service at the hotel was beyond my expectation. Rooms were clean and staff is very friendly. A special shout out to the day shift staff for being so courteous. Housekeeping does an amazing job keeping rooms clean and towels replaced daily if requested.
jerryluckett2023,
November 2023
HRMilwaukeeGM, Manager at Hyatt Regency Milwaukee, responded to this review
Greetings, it warms our hearts to hear such a stellar review of your stay at Hyatt Regency Milwaukee. We're over the moon that our service exceeded your expectations, and you found your accommodation tidy and comfortable. Acknowledging our team members is always encouraging. They do indeed go the extra mile to be welcoming and ensure a clean environment. We hope you had a wonderful time in Milwaukee and look forward to welcoming you back in the future.
Didn’t sleep until 3am
I’ve stayed here twice and both times they’ve been booked for conventions. I’ll no longer be staying here because of that. Even on the 15th floor, it was LOUD until 3am both nights. We called the front desk but they said they couldn’t do anything about the noise because that convention had rented the LOBBY until 2am. What??? How is that even possible?
brendagallardo,
November 2023
HRMilwaukeeGM, Manager at Hyatt Regency Milwaukee, responded to this review
We're sincerely apologetic for any discomfort you experienced due to the lively atmosphere during your visits, particularly from noise disturbances. We acknowledge and appreciate your concerns, understanding that tranquility is valuable during your stay. Ensuring every guest feels their concerns matter is paramount to us. Please know we're enthusiastic about an upcoming complete room renovation set to commence later this year, aimed at increased comfort and upgraded facilities. We hope this would be an enticing reason to revisit us should you find yourself in Milwaukee again.
Good food and stuff
Great food and the staff is really nice. The regency club is difficult to get to. Long walk and No silverware at night. We had to drink our cereal. Would be nice to have a restroom and sink in the club also. Had to walk all the way back to room to use one.
Jsnentwick,
November 2023
HRMilwaukeeGM, Manager at Hyatt Regency Milwaukee, responded to this review
Jsnentwick, we're pleased to hear your experience at Hyatt Regency Milwaukee was enhanced by tasty dining options and our courteous team members. We also acknowledge the feedback regarding the distance to the Regency Club, which sometimes can be inconvenient. Additionally, we understand the inconvenience you faced due to the absence of cutlery at night in the Regency Club and the distance to your room for restroom facilities. We continually strive to make improvements to our amenities and guest services, so your feedback is sincerely valued. Should you return to Milwaukee, we hope you'll join us again to experience our progress.
Nice but noisy
The hotel was nice as expected but the outside noise was loud and echoed in the room. I tried taking a nap around 330pm but couldn't sleep because of all the outside noise. Other than that it was a nice hotel nice room nice staff. I would stay again.
jeepx1123,
November 2023
HRMilwaukeeGM, Manager at Hyatt Regency Milwaukee, responded to this review
Thank you for choosing the Hyatt Regency Milwaukee and for your constructive feedback. It's great to hear that you appreciated our comfortable rooms and friendly team members. We understand that a serene environment is crucial for rest, so we regret if external noises disturbed your peace. Regarding recent feedback about our guest rooms, we're delighted to inform you that a comprehensive renovation is underway, which we believe will significantly enhance the guest experience. Should you return to Milwaukee, we hope you'll give us another opportunity to impress you with our improvements. Thank you once again.
They have beds
It is an OK place to sleep. Food was poor, especially the breakfast, the eggs were of poor quality and were not fresh they tasted like powder, and for almost 20.00 per person way too expensive. The room was very humid and hot and my stay was in Nov. Hotel could not get the TVs to work properly to watch Sunday football and the TV in the room did not properly function.
ccdoc6,
November 2023
HRMilwaukeeGM, Manager at Hyatt Regency Milwaukee, responded to this review
It is unfortunate that your experience at our hotel did not meet your expectations. We regret that our breakfast offerings and climate control in the room did not quite hit the mark. Also, the issues related to the television certainly sound frustrating. Your feedback is incredibly valuable and helps us constantly strive to improve our service. We want to assure you, we are in the final stages of planning a comprehensive room renovation to enhance our guest's stay. Should you return to Milwaukee, we would love to have you experience these new changes.
Great location
Great location for events at Fiserv. 3 block walk and lots of restaurants near by. We always try to stay at the Hyatt when heading to a Bucks game. The hotel needs to put a pay station for the parking garage in the hotel
janrK8688VR,
November 2023
HRMilwaukeeGM, Manager at Hyatt Regency Milwaukee, responded to this review
It warms our hearts knowing that the Hyatt Regency Milwaukee is your preferred choice when attending Bucks games. Our location indeed provides easy access to Fiserv and the diverse culinary scene in the area. Regarding your suggestion about incorporating a pay station in the hotel for the parking garage, we value your input and will certainly take it into consideration. We hope you'll return to enjoy the substantial transformations we have planned following our upcoming room renovations.
Amazing staff, clean hotel
The staff went above and beyond to make sure we were taken care of and our stay was enjoyable. Especially Aloha at the front desk! The room was clean and well maintained. The breakfast buffet was delicious with a good variety.
aar0nnic0le,
November 2023
HRMilwaukeeGM, Manager at Hyatt Regency Milwaukee, responded to this review
We're over the moon to hear how the Hyatt Regency Milwaukee team went the extra mile to make your stay a memorable one. Praise for Aloha warms our hearts; she is a true asset to our team. It's also fantastic to hear that your accommodation was comfortable and clean and that our breakfast spread tantalized your taste buds. We hope you'll think of us next time you're in Milwaukee. Come back soon to experience our dedication to guest satisfaction!
Location, Location, LOCATION!
First off, the location was absolutely perfect for us. We didn't need our car a single time the entire weekend we were there. Fiserv Forum - down the street. Panther Arena - across the street. River Walk - steps from the front door. There are lots of incredible restaurants (most of them local, which is a plus) all around the area. The hotel staff was top notch. Every staff member we encountered was friendly, helpful and professional. I'm not exaggerating when I say that I think literally every single time we walked by an employee they said Hello. Check in was easy and fast, even with quite a few people ahead of me. Starbucks in the hotel is a convenient plus, too. The lobby area is lovely, with plenty of chair/table seating, TVs and a gift shop as well. The only issues we had (and they were certainly not deal breakers) were that the TV/remote was sketchy and the toilet would inadvertently need 2 flushes to work. For us, neither issue was important enough to bring to the attention of the hotel. Our dog was traveling with us and the hotel was very accommodating to us with him. I feel like the $50/night pet fee is a bit more than what most hotels charge but it was worth it to be able to have him with us versus boarding. The room itself was fine. While it may be in need of a more current design, it was very, very clean, the heater worked and it smelled nice. Our room had a large window with a city view, an in-room safe and mini-fridge. Overall, the Hyatt Regency was a wonderful hotel with amazing staff and we'd recommend it to anyone needing a hotel in Milwaukee!
tarajones77,
November 2023
HRMilwaukeeGM, Manager at Hyatt Regency Milwaukee, responded to this review
Tara, we're ecstatic you found the location of Hyatt Regency Milwaukee to be so well-suited to your needs and that our team members made your stay delightful. Thank you for complimenting the easy check-in process and amenities like Starbucks in the hotel. However, we regret that you experienced some minor issues with the TV and toilet. Noted are your comments about room design, and we are excited to share that we're finalizing details for our full guest room renovation later this year. We hope if you decide to return to Milwaukee, you'll come check out the exciting updates. We're thrilled you found the pet fee worth it and we're eager to welcome both you and your furry companion back for another stay.
Dirty and loud
Self explanatory. Don’t go to this one. It’s not representative of the Hyatt standards. Dirty room, people screaming at the top of their lungs until the early morning hours. It’s an open foyer so it echos as well.
custodewoods2022,
November 2023
HRMilwaukeeGM, Manager at Hyatt Regency Milwaukee, responded to this review
Greetings, it's unfortunate to know that your visit did not meet expectations. We're truly sorry you found the room cleanliness and noise levels unsatisfactory. We'd like to inform you that we are planning a comprehensive renovation of our guest rooms in an attempt to improve the overall experience. Should you return to Milwaukee, we hope you'll consider revisiting us to experience the improvements firsthand.
Parking is Deceiving
When we arrive the valet/employee outside motioned us to the car park connected to the hotel, saying it would be covered. When we checked out, they did not validate parking and we had to pay $35. Other parking lots/garages were cheaper and we would’ve parked there. The phone in the room also didn’t work when dialing front desk or concierge when we called for a problem with the sink.
jillrenglish2,
October 2023
HRMilwaukeeGM, Manager at Hyatt Regency Milwaukee, responded to this review
Greetings, thank you for your feedback. We're sorry to hear about the misunderstanding regarding parking and that you faced some complications with the in-room facilities. Your comments have been noted, and we apologize for falling short of your expectations. We hear you loud and clear about the condition of our guest rooms. Exciting news - we are finalizing the details for a full guest room renovation that will be taking place later this year. We are looking forward to offering an improved stay experience for all our guests, and we sincerely hope you'll consider returning to check out the enhancements when you next visit Milwaukee.