Reviews
Elegant hotel in the Paseo de la Castellana, exclusive boulevard in Madrid.
Excellent location, first class hotel, friendly staff and very quiet hotel. located in the most exclusive area of Madrid. I will recommend 10 stars in my opinion.
Guest Experience Hyatt , Guest Services / Front Office at Hyatt Regency Hesperia Madrid, responded to this review
Dear guest, Thank you for your wonderful feedback. We are happy to know you enjoyed our prime location, peaceful atmosphere, and the warm hospitality of our team. Your recommendation means a great deal to us, and we look forward to welcoming you back to Madrid. Warm regards Guest Experience Department
Staff and Location are increible!
The location is superb and it is a great launch point for all things Madrid. Very easy to get to the metro and the hotel atmosphere was just what we expected. The smaller suite was very unique and warm (ambience), and the noise level from the street was negligible with the double pane window setup. What stands out at this hotel is the staff; the service provided was amazingly friendly and welcoming. We can't wait to come back!
Guest Experience Hyatt, Atención al cliente/recepción at Hyatt Regency Hesperia Madrid, responded to this review
Dear Mr. Goyos, Thank you for taking the time to share your impressions of your stay at the Hyatt Regency Hesperia Madrid. We are truly pleased to learn that our central location, the distinctive character of the hotel, and the comfort of your suite contributed to an enjoyable experience. It is particularly gratifying to know that the genuine hospitality and attentiveness of our colleagues helped make your visit even more pleasant. Creating memorable stays through personalized service is at the heart of what we strive to achieve every day, so receiving recognition such as yours is especially rewarding. We will be delighted to pass along your compliments to the team, who will be encouraged by your thoughtful feedback. We sincerely appreciate your recommendation and your choice to stay with us. It would be our pleasure to welcome you back in the future and provide another exceptional experience whenever your travels bring you to Madrid. Kind regards, Guest Experience
Perfect stay
This hotel exceeded my expectations. Each member of the staff I interacted with was amazing, friendly, willing to help and genuinely caring. The breakfast team works constantly to make sure everything is stocked and fresh. The options to pick from are very good. The host always welcomes you with the best attitude. Will definitely come back and I honestly recommend it. Not one thing to complain about, and I’m super picky and a perfectionist. Loved, loved this hotel.
Guest Experience Hyatt , Atención al cliente/recepción at Hyatt Regency Hesperia Madrid, responded to this review
Dear guest 7285mt, Thank you very much for choosing Hyatt Regency Hesperia Madrid and for sharing such a positive review of your experience with us. We are delighted to know that your stay exceeded your expectations and that you appreciated the friendliness, attentiveness, and dedication of our team. We are especially pleased that you enjoyed our breakfast, both the variety of options and the freshness of the products, and that our team’s warm welcome helped make your experience so memorable. Your kind words and recommendation mean a great deal to us and are a wonderful source of motivation for our entire team, who work every day to provide exceptional service and make our guests feel at home. It would be a true pleasure to welcome you back to Hyatt Regency Hesperia Madrid and provide you with another stay as enjoyable as this one. Kind regards, Guest Experience team
Excellent stay
The type of experience that makes you come back. Starting with the warm welcome and early check-in. Location was fantastic. Rooms were ample, well appointed. Will definitely come back!
Guest Experience Hyatt , Guest Services / Front Office at Hyatt Regency Hesperia Madrid, responded to this review
Dear guest, Thank you for taking the time to share your experience with us. We’re happy to know that you enjoyed the warm welcome, early check-in, location, and our rooms. It’s wonderful to know that your stay left such a positive impression and that you’re looking forward to returning. We’ll be very happy to welcome you back soon. Warm regards Guest Experience Department
Luxury Hotel Experience in Madrid
The Hyatt made my wife and I feel special during her 30th birthday vacation. We had stayed at AirBnbs previously so having a catered breakfast each morning was a welcome treat. Furthermore, the staff are extremely welcoming and we felt like the establishment was high class. The bellmen carried our bags directly to our room and the welcome desk personnel were extremely nice and made our check-in process easy. Furthermore, during our stay, we visited the downstairs bar for a night cap (espresso martini). Mohammad and Jorge helped us out, created a delicious drink, and made us feel very welcome. They were nice and as a result, visited them each subsequent night. Their hospitality really stood out and made leaving the hotel difficult when exploring Madrid. We would definitely go back to the hotel in future visits to Madrid!
Guest Experience Hyatt , Atención al cliente/recepción at Hyatt Regency Hesperia Madrid, responded to this review
Dear Mr. Matthew Z, Thank you very much for choosing the Hyatt Regency Hesperia Madrid to celebrate such a special occasion. We are delighted to hear that you enjoyed your stay and that both our breakfast and the attentiveness of our team contributed to making your experience a memorable one. We particularly appreciate your kind words about our hospitality and the service you received throughout your stay. It is especially wonderful to know that Mohammad and Jorge made your visits to the bar so enjoyable, and we will be delighted to share your kind words with them. For the entire team at the Hyatt Regency Hesperia Madrid, it would be a true pleasure to welcome you back on your next visit. Kind regards, Guest Experience team
Great location and excellent value and customer service
Excellent location, value, customer service, fantastic breakfast, will definitely go again. The lounge was great with helpful staff.
Guest Experience Hyatt, Atención al cliente/recepción at Hyatt Regency Hesperia Madrid, responded to this review
Dear Sunny, Thank you for taking the time to share such a lovely review of your stay at Hyatt Regency Hesperia Madrid. We are delighted to hear that you enjoyed our location, fantastic breakfast, and the comfort of our lounge. We are especially pleased that our team made you feel well cared for throughout your visit. Knowing that you would choose to stay with us again is the highest compliment we could receive. We look forward to welcoming you back to Hyatt Regency Hesperia Madrid on your next visit. Best regards, Guest Experience Department
Great hotel
Convenient location, beautiful hotel and very nice rooms with most comfortable beds. The service is amazing with very friendly staff. One of the best hotels and service in Madrid
Guest Experience Hyatt , Atención al cliente/recepción at Hyatt Regency Hesperia Madrid, responded to this review
Dear Ms. Stefana P, Thank you very much for choosing us and for taking the time to share your experience at Hyatt Regency Hesperia Madrid. We are delighted to know that you enjoyed our hotel, its convenient location, our rooms, and especially the comfort of our beds. It makes us very happy to hear that the kindness and attentiveness of our team contributed to making your stay such a pleasant one. We sincerely appreciate your excellent rating and your kind words, which are a great motivation for our entire team. We hope to have the pleasure of welcoming you back very soon and to continue being one of your favorite hotels in Madrid. Warm regards, Guest Experience team
Excellent
My stayin Hyatt Regency Hesperia was such an exceptional and good service, located nicely place. Next i hope the gym will be upgrade
Guest Experience Hyatt , Atención al cliente/recepción at Hyatt Regency Hesperia Madrid, responded to this review
Dear guest Abdiwahab I, Thank you very much for choosing us for your stay and for sharing your experience with us. We sincerely appreciate you taking the time to leave us your feedback, as your comments are of great importance to us and help us continue to improve every day. We are thrilled to know that you enjoyed an exceptional stay at Hyatt Regency Hesperia Madrid, highlighting the great service from our team and our excellent location. We have taken note of your suggestion regarding the gym upgrade. Your comments allow us to evaluate future improvements to our facilities to always offer the best possible experience to our guests. We look forward to the pleasure of welcoming you back very soon on your next visit to Madrid. Best regards. Guest Experience team
A great way to start a vacation in Spain
Location Conveniently located within bus stops and the Metro and about 30 minutes via Uber from the airport and 15 minutes from the train station. Atmosphere Elegant Room We were upgraded to a Premium room. It was luxurious and spacious. Housekeeping was excellent and made sure we had all that we needed as we got to our room. Noise Level Very quiet and relaxing. Service Excellent service at the front desk, bellhop, the breakfast buffet, and housekeeping. We ordered room service and had to call back to follow-up on the order. The front desk promptly corrected the oversight. Before our trip, I sent a message to the hotel that we were celebrating my sister's retirement. The hotel provided a special dessert tray to surprise my sister. Thank you very much for this! She really appreciated the surprise and made our trip much more special.
Guest Experience Hyatt , Atención al cliente/recepción at Hyatt Regency Hesperia Madrid, responded to this review
Dear Mrs. Clark, Thank you for your wonderful review. We are delighted to know that you enjoyed your upgraded room, our convenient location, and the service provided by our team. It was our pleasure to help celebrate your sister’s retirement, and we are thrilled that the surprise dessert made the occasion even more special. We truly appreciate your kind words and look forward to welcoming you back soon. Sincerely, Guest Experience Department
Exceptionally Charming with outstanding service
Charming property with great location, service, appropriately decorated and well appointed rooms with great ‘home away from home’ amenities
Guest Experience Hyatt , Atención al cliente/recepción at Hyatt Regency Hesperia Madrid, responded to this review
Dear guest, Thank you for your kind review. We are delighted to know that you enjoyed our location, service, and the comfort of our rooms. It is especially rewarding to hear that the amenities helped create a true "home away from home" experience during your stay. We greatly appreciate your feedback and look forward to welcoming you back on your next visit to Madrid. Warm regards, Guest Experience Department
Excellent stay!
Excellent, clean hotel, and the rooms have enough space to spread out. Staff was very friendly and accommodating and breakfast offered wonderful selections as well as a children’s buffet. We really enjoyed our stay. You can easily take the metro, and we used Uber to go to the city centre, but we learned to use taxis when available. It’s a little farther away from the main historical center, but we liked not having huge crowds. The front desk staff also called taxis to the airport for us. I would highly recommend this hotel!
Guest Experience Hyatt , Atención al cliente/recepción at Hyatt Regency Hesperia Madrid, responded to this review
Dear Guest, Thank you for choosing us for your stay, and for sharing your feedback with us. We are glad to hear you had such a good time with us, and we hope to welcome you back very soon. Cordially.
Good value
Excellent location and consistent service. The food was great and the spaces used were well organized. I would stay in again if necessary.
Guest Experience Hyatt , Atención al cliente/recepción at Hyatt Regency Hesperia Madrid, responded to this review
Dear guest 164edisonr Thank you very much for choosing Hyatt Regency Hesperia Madrid. We are delighted to know that you enjoyed our excellent location, the service provided, and the quality of our gastronomy. We also especially appreciate your comments regarding the good organization of our spaces, as we continuously strive to offer comfortable and enjoyable experiences to all our guests. We sincerely value your feedback, as it helps us continue improving every day. It is a pleasure to know that you would consider staying with us again in the future. We hope to have the opportunity to welcome you again soon. Kind regards, Guest Experience Team
An ok stay
Hotel is ok but not very central and the rooms and main areas don't have much natural light. Staff are friendly and attentive and the food is good.
Guest Experience Hyatt, at Hyatt Regency Hesperia Madrid, responded to this review
Dear Ms. Mclaren, Thank you very much for sharing your experience at Hyatt Regency Hesperia Madrid. We sincerely regret to hear that certain aspects of your stay, such as the location and the natural light in the rooms and our common areas, did not fully meet your expectations. We truly appreciate you bringing this to our attention, as your feedback is essential in helping us continue to improve and deliver the level of excellence that defines us. Nevertheless, we are delighted to know that you enjoyed the friendliness and attentiveness of our team, as well as the quality of our culinary offerings. It will be our pleasure to share your kind words with the entire team, who work every day to provide a memorable service experience. We hope to have the opportunity to welcome you again and offer you an even more satisfying stay in the future. Best regards, Guest Experience Department
Great Stay!
Had a great stay at Hyatt Regency Hesperia. The staff was outstanding and made the experience even better — especially Jorge at the bar, who was friendly, attentive, and provided excellent service throughout our visit. The location is also a huge plus. It’s quite walkable to shopping areas and several good restaurants, which made everything enjoyable. Overall, a very comfortable and welcoming stay. Would definitely come back!
Guest Experience Hyatt , Atención al cliente/recepción at Hyatt Regency Hesperia Madrid, responded to this review
Dear Reuela, Thank you for choosing us for your stay, and for sharing your experience with us. We are delighted to hear you had such a great time, and we are especially grateful by your words towards our colleague Jorge, that we have shared with him. We hope to welcome you back very soon. Cordially.
Thumbs up for the Hyatt Hesperia Madrid!
The Hyatt Hesperia Madrid was outstanding in terms of customer service, luxury, the amenities/breakfast and literally 50 meters from the metro which made it very convenient. Very pleased with the stay and a special shout out to the concierge team which helped me tremendously with planning for every day's activities.
Guest Experience Hyatt , Atención al cliente/recepción at Hyatt Regency Hesperia Madrid, responded to this review
Dear Mr. Enrique B, Thank you very much for sharing such a positive review about your stay at Hyatt Regency Hesperia Madrid. We are truly delighted to know that you enjoyed our service, facilities, breakfast, and the hotel’s convenient location next to the metro. Your kind words about our Concierge team mean a great deal to us, and we will be especially pleased to share your recognition with the morning and afternoon team members who assisted you during your stay. We regret that we were unable to offer the room upgrade you had hoped for due to the hotel’s high occupancy during those dates. We sincerely appreciate your understanding and will take your comments into consideration as we continue improving communication regarding available options. It is a great source of pride to know that you perceived the professionalism and high standards of our team, as we strive every day to create memorable experiences for our guests. We look forward to welcoming you back to Madrid again very soon. Kind regards, Guest Experience team.
Great Madrid Location
This is a lovely venue with great access to attractions. We enjoyed one very quiet and serviceable overnight after the long flight from the United States before catching our train to Malaga. The staff was friendly and very helpful!
Guest Experience Hyatt , Atención al cliente/recepción at Hyatt Regency Hesperia Madrid, responded to this review
Dear guest, Thank you for your kind review! We’re so pleased to hear that you enjoyed a quiet and comfortable stay with us after your long journey from the United States. It’s wonderful to know that our location and easy access to local attractions helped make your stop in Madrid convenient before continuing on to Málaga. We also truly appreciate your compliments about our team, they will be very happy to know their friendliness and helpfulness made a positive impression. We hope to welcome you again in the future, whether for another stopover or a longer visit! Warm regards Guest Experience Department
Great stay at the Hyatt Regency Hesperia, Madrid.
We had a wonderful stay at the Hyatt Regency Hesperia. It was a great location, a s minute walk to the Metro which we used throughout our stay as it was way to navigate. There were excellent restaurants nearby, such as Focko, La Madrena, El Picaporte. The room we had was lovely. The bed was comfortable and we were provided with bathroom amenities that many hotels no longer seem to provide. The staff was also very friendly and just wanted to always help in whatever way they can. Morning breakfast had wonderful fresh and healthy choices. I would definitely stay here again
Guest Experience Hyatt , Atención al cliente/recepción at Hyatt Regency Hesperia Madrid, responded to this review
Dear María, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay at the Hyatt Regency Hesperia and that our location made it easy for you to explore the city using the Metro. It’s also great to know you enjoyed the nearby restaurants and found your room comfortable and well-equipped. We truly appreciate your kind words about our staff, providing warm and helpful service is something we take great pride in. We’re also happy that you enjoyed our breakfast selection and the fresh, healthy options available each morning. It was a pleasure having you with us, and we look forward to welcoming you back again on your next visit! Warm regards Guest Experience Team
A Few Nights in Madrid
Excellent location outside city, near Metro station which made getting around very easy and convenient. Laundromat 15 min walk away. Service was excellent as always. Will definitely consider staying here in the future.
Guest Experience Hyatt, at Hyatt Regency Hesperia Madrid, responded to this review
Dear Ms. Reis, Thank you very much for taking your valuable time to share your kind comments about your recent stay at Hyatt Regency Hesperia Madrid. It is truly a pleasure to know that the services at our Hyatt Regency Hesperia Madrid met your expectations and that you enjoyed your stay with us. Your kind words motivate us to continue working every day with dedication and commitment, so that all our guests can have a memorable experience. We look forward to continuing to have your trust and loyalty to Hyatt. Best regards, Guest Experience department.
Hyatt Regency Hesperia Madrid
Outstanding Hotel with easy access to Madrid highlights! Staff and Hotel accommodations were outstanding! Hyatt Regency Hesperia Madrid was a great experience!
Guest Experience Hyatt, at Hyatt Regency Hesperia Madrid, responded to this review
Dear Michael, Thank you very much for taking the time to share your kind feedback! We are delighted to know that your stay met your expectations and that we were able to provide you with as enjoyable an experience as you deserve. It is a pleasure for the entire team at Hyatt Regency Hesperia Madrid to receive your comments. Your words motivate us to continue working every day with dedication and commitment, so that all our guests can enjoy memorable experiences. Please accept our sincere thanks and best regards. Guest Experience
Madrid 2026
I stayed at the Hyatt Hesperia Madrid for one night March 2026 -- what stood about this experience was the fantastic quality of the staff -- every member I interacted with was so kind thoughtful and helpful, from the door staff, to the check-in staff to guest experience staff. Staff all proficient in English (and forgiving of my poor Spanish!) The room had comfortable beds, good climate control in the room, complimentary water. The only weak point in the is that there wasn't a desk (which was of minimal concern for me on holiday but would have been nice), and some sort of chair or armchair in the room. But the room had plenty of areas to charge devices and even a voltage adapter which is obviously key for travel these days. Location-wise, it's outside the main tourist interest area of Madrid (a plus or a minus depending on who you are), but it is still well connected - a bus stop with several useful lines right outside the hotel (which took us within blocks of Retiro Park in 15min), and the Gregorio Mañon metro stop is right on the corner. Additionally, even though it's in a less well-known neighborhood of Madrid, there's still plenty of restaurants and cafes you can walk to in 5 min, and even a few off the beaten path museums walking distance - including the Lazaro Galdiano Museum, a beautiful old mansion that is now an art museum. I didn't have to time to explore the inside, but the surrounding grounds are a lovely intimate green space free to enter, which made for a nice morning activity prior to checkout. Again my thanks to the staff here for their kindness and making my short stay in Madrid lovely.
Guest Experience Hyatt , Atención al cliente/recepción at Hyatt Regency Hesperia Madrid, responded to this review
Dear guest, Thank you very much for taking the time to share such a thoughtful review following your recent stay with us. We are truly happy to know that what stood out most during your visit was the quality and kindness of our team. Your kind words about our colleagues at the door, reception, and guest experience mean a great deal to all of us. Providing warm, attentive service is at the heart of what we strive for, and it is wonderful to know that our team helped make your short stay in Madrid a lovely one. We also appreciate your positive comments about the comfort of the room, the climate control, and the in-room amenities such as the complimentary water and charging options. At the same time, thank you for sharing your observations regarding the desk and seating area in the room; feedback like yours is very valuable as we continually look for ways to improve the guest experience. We are also pleased that you enjoyed the connectivity of the location and had the chance to explore the neighborhood, including the beautiful surroundings of the Lázaro Galdiano Museum. On behalf of the entire team, thank you once again for your kind recognition. It would be a true pleasure to welcome you back whenever your travels bring you again to Madrid. Sincerely, Guest Experience Department
Showing 20 reviews since March 6, 2026.