FAQs

To request information or begin planning a meeting, celebration or event at Hyatt Regency Hesperia Madrid, please contact our Sales team through the form available in the Meetings and Events section of our website.

Our team will provide personalised guidance and help you identify the solution best suited to your requirements.

Yes. The hotel provides accessible facilities designed to support guests with reduced mobility.

For specific requirements, we recommend contacting the hotel in advance to confirm availability and further details regarding access.

Yes. The hotel has a business centre and offers support services for corporate travellers.

For specific printing, scanning or office-related requirements, our team will be pleased to assist.

The hotel offers a variety of spaces for meetings, events and celebrations, with flexible capacities depending on the chosen room layout and the requirements of each occasion.

Our facilities include versatile function rooms, some spaces with natural daylight and areas suitable for large-scale events, with capacity for up to 500 guests.

For further information about the available rooms, capacities and event options, please visit the Meetings and Events section of our website or contact our team, who will be pleased to provide personalised advice.

Yes. The hotel offers accommodation options designed for family stays, including the Family Suite.

This option combines a spacious 40 m² suite overlooking Paseo de la Castellana with a bright and peaceful connecting room measuring 25 m², providing additional comfort for families or groups wishing to stay together.

Yes. Children are welcome at the hotel.

Under the hotel’s policy, guests aged 12 and under are considered children. Guests aged 13 and over are considered adults, and the corresponding adult rates will apply.

Cots and extra beds may be requested for children, subject to availability and confirmation by the hotel for children. However, from the age of 13 onwards, the corresponding adult supplements will apply.

Hyatt Regency Hesperia Madrid is located at 57 Paseo de la Castellana, next to Gregorio Marañón Square. Its privileged location provides excellent connections to Madrid’s financial district, main shopping areas and some of the city’s most renowned cultural and gastronomic destinations.

There are several ways to reach Hyatt Regency Hesperia Madrid from Adolfo Suárez Madrid-Barajas Airport.

A private transfer service may be arranged in advance through the hotel.

Alternatively, guests may travel by taxi. The estimated journey time is between 15 and 20 minutes, although this may vary depending on traffic conditions.

Guests travelling by public transport can take Metro Line 8 from the airport to Nuevos Ministerios station. The hotel is approximately a ten-minute walk from the station.

Yes. Hyatt Regency Hesperia Madrid can arrange private transfers both to and from the hotel.

For information regarding availability, conditions and rates, please contact our team on +34 910 10 23 00.

Check-in is available from 3.00 pm.

Check-out must be completed by 12.00 noon.

Yes. Both services are subject to availability and may incur an additional charge.

To request early check-in or late check-out, please contact our team on +34 910 10 23 00.

Yes. Hyatt Regency Hesperia Madrid offers convenient on-site parking within the same building.

For information regarding hourly and full-day parking rates, please contact the hotel on +34 910 10 23 00.

*Due to the limited number of places available, advance reservations are not accepted.

Yes. Pets are welcome at Hyatt Regency Hesperia Madrid, subject to an additional charge.

A maximum of two dogs is permitted per room and a maximum of 40 pounds each. Our team can also provide further information about the special pet kit available during your stay.

We recommend informing the hotel in advance that you will be travelling with a pet so that we can prepare appropriately for your arrival.

Yes. The breakfast buffet at Hyatt Regency Hesperia Madrid includes vegan options, as well as products suitable for guests with gluten and lactose intolerances.

The buffet also features a dedicated selection of locally sourced, zero-kilometre products that are representative of the Community of Madrid.

Mery Bárbola Bar

Located in the hotel lobby, Mery Bárbola Bar is an inviting meeting place for late breakfasts, aperitifs, informal meetings and after-work gatherings. Its offering combines creative cocktails, signature tapas, fresh dishes with international influences and a carefully curated selection of local wines.

Leña

Dani García’s steakhouse reinterprets charcoal-grilled cuisine through a concept that brings together tradition, innovation and exceptional-quality ingredients. The experience is complemented by an extensive wine cellaR and a menu of signature cocktails.

Smoked Room

An exclusive fine-dining experience awarded two Michelin stars and accommodating only 14 guests. Its 15-course tasting menu explores techniques including smoking, open-fire cooking and curing, among others.

Zuara

The hotel’s new Asian dining concept, led by Michelin-starred chef David Arauz.

Room Service

A selection of local and international dishes that allows guests to enjoy the hotel’s culinary offering in the comfort of their room. The menu includes healthy choices, dishes suited to different times of day and a varied selection of wines and beverages.

Opening hours, operating days and reservation conditions may vary. We therefore recommend checking the Restaurants section of our website in advance.

Yes. Hyatt Regency Hesperia Madrid features a Sky Gym on the hotel’s top floor, where guests can exercise while enjoying exceptional panoramic views across the city of Madrid.

Yes. Hyatt Regency Hesperia Madrid offers several ways to enjoy a restorative wellness experience during your stay.

Guests may request personalised massages in the privacy and comfort of their room. Treatments are provided by qualified professionals and must be booked in advance.

Guests can also enjoy Halmma’s multisensory wellness treatments and experiences at its dedicated centre, located approximately 15 minutes from the hotel. Special conditions are available to guests staying at Hyatt Regency Hesperia Madrid.

Availability, prices and booking conditions should be confirmed in advance with the hotel team.

Regency Club access includes entry to an exclusive space within the hotel, designed for relaxing, working or enjoying a more private atmosphere.

Benefits include complimentary breakfast, snacks and beverages throughout the day, as well as personalised assistance from the Regency Club team.

Access is available to guests staying in selected rooms, as well as eligible elite members of the World of Hyatt programme.

Hyatt Regency Hesperia Madrid operates a non-smoking policy in guest rooms and all indoor public areas.

Smoking is permitted only in designated outdoor areas and authorised rooms, in accordance with current regulations.

Yes. Hyatt Regency Hesperia Madrid holds the Biosphere Sustainable 2026 certification, under certificate number BHO 193/2023 RTI.

This certification recognises the implementation of sustainable practices and environmental commitments throughout the hotel’s operations.

Our principal areas of action include energy efficiency, the prevention of food waste, waste reduction, sustainable mobility, the use of renewable energy and responsible consumption

Amendment and cancellation conditions may vary depending on the selected rate and the channel through which the reservation was made.

Guests who booked directly with the hotel or through the official website may manage their reservation by contacting our team on +34 910 10 23 00.

For reservations made through a travel agency or third-party booking platform, please contact the relevant provider directly.