Reviews

Location was wonderful. Tube system outside front door. 13 minute walk from direct tube from Heathrow. The rooms are well designed. Breakfast was a pleasant surprise with many options. Staff provided amazing customer service.

Over-priced, very average. Inexperienced staff. Decor cheap. Just really average. Corner room was very IKEA. Overall, not really a Hyatt experience.

location is good atmosphere is almost good rooms are good not value for money its clean noise level is almost good as close to undergroud

Wonderful hotel. Friendly staff and very well maintained. Food in the bar area was delicious and well priced. Rooms were beautiful. Directly next to the station and many restaurants. Highly recommend if you are in the area.

Excellent location. Friendly staff. Brand new property. Across the street from a train and underground station. Beautiful area

This is not at any 5-stars standards, it's a nice hotel but not at the level of London 5-stars! Location is good if you're looking to stay far from the main attractions. They say there're tube connections close by, that's a lie, you need to walk at least 20-30min to the closest one. I was aware of this anyways. There's no 24hrs room service, food only until 10pm and they charge you every time someone needs to take your food or drinks (10 pounds per trip, outrageous! Not even The Londoner Hotel or Dorchester Hotel do that, and they are WAY more luxurious). As you don't have room service 24/7 they offer you a mini market at reception where you can only buy crisps (ridiculous). Apart from this, the room takes AGES to get clean, twice I left the room roughly 8am and came back midday and the room was not even done. During check-in nobody explained anything regarding wifi, amenities, breakfast, etc.) And last but not least, there's no minibar at the room. If you're a 5-stars hotel in London, and based on price per night, they should be smart enough to have at least a basic minibar for people to consume, that's where you do the big money guys. Oh forgot, I asked for a room with a view: they gave me the worst view next to a construction site. Not sure how to rate this hotel, came back super disappointed. Have a booking at the Hyatt Athens for New Year so hope the service and amenities are in a much higher standard.

Nice brand new property in an upcoming and revamped Olympia .Literally on High street Kensington the name of which changes to Hammersmith closer to the hotel. It’s a welcome addition to the Hyatt properties in London . Will definitely stay there again.

Stayed here on business and I was really impressed with the hotel. The room was spacious and I loved the layout, large bathroom with a fantastic shower. Larbi on the door was especially helpful as we left and stayed with us to make sure we got our taxi okay and helped with all our bags - definitely going above and beyond my experiences in other hotels.

Really lovely hotel with new finishes and nice bathroom. Friendly staff, main concern is the tube only runs weekends so be aware of that!

My partner gave me tickets to a Concert at ARC so I booked the Hyatt as it was close by. Our room was immaculately clean, bathroom and living space were excellent and the bed was comfortable. I was impressed by the hotel ands staff making our stay memorable.

Excellent new hotel in a great area of London. Kensington. Super friendly and beautiful rooms. Wonderful option in the Hyatt family of great properties in London.

An exceptional 5-star experience from start to finish. We stayed at the Hyatt Regency for my girlfriend’s special 18th birthday, and the entire experience was absolutely superb. We were incredibly grateful for the room upgrade, which made the occasion feel even more special and memorable. The room was stunning, beautifully presented and exceptionally comfortable, while the service throughout our stay was impeccable. Every detail was handled with genuine care and professionalism. A truly luxurious stay, and we cannot thank the team enough for making such an important celebration so unforgettable. We would absolutely return!

A great new property for Hyatt in London where the service was superb, the property new and everyone helpful and kind. The property is 20 steps from Kensington Olympia station. You can also walk and take a bus to Hammersmith or High Street Ken. Upscale shops are a 15 minute walk away.

excellent new hotel, just opened two weeks ago, definitely will go back here when the need to be in the aera great location next to the train station

I am writing to formally express my extreme disappointment regarding the customer service and lack of management follow-through I have experienced following my recent stay at your property. On Sunday, July 12, after spending the entire day out in the city, we returned to find that our room had not been serviced. Upon inquiring at the front desk, we were told staff had been trying to call our room all day and that we were required to pack up and move to a different room immediately. When we checked out, I simply asked for an explanation for the sudden move. The front desk employee could not provide a reason, but apologized and stated I would be credited 10,000 Hyatt points if I provided my email address to create a Hyatt loyalty account. While I was not seeking compensation—I genuinely just wanted to know why we were displaced—I accepted the offer in good faith, allowed him to create the account, and downloaded the app as instructed. When the points did not appear the following day, I called the hotel and spoke with an employee who consulted with the Service Manager before assuring me the points would be visible by Saturday, July 18. When that date passed with no points credited, I called again. It is incredibly embarrassing to have to continually follow up on a courtesy that your staff initiated, but I wanted to ensure there wasn't an issue with my new account. The employee I spoke with took down my phone number and loyalty account information and promised that he or his manager would be in touch. It is now July 24, and I have yet to receive a single communication from your team. This entire experience has been highly unprofessional and unacceptable. I feel that I was lied to and taken advantage of simply so an employee could meet a quota for opening a new loyalty account under false pretenses. I did not ask for these points, yet I have been put in the position of having to repeatedly chase down an empty promise. My frustration does not lie entirely with the front desk staff, but heavily with the Service Manager. It is deeply concerning that a manager would show such a blatant lack of accountability by failing to reach out, failing to fulfill a promised resolution, and failing to instruct her team to follow up.

Hyatt Regency London Olympia is a central hotel in Kensington, great staff, fantastic breakfast, and amazing gym. Highly recommended.

I went over with my sister as we were heading to Wimbledon, the staff were friendly but the main reasons for poor rating are: 1. Air conditioning in bedroom was set at 28 degrees during a heatwave and could not be lowered despite it working in the rest of the hotel. A man came to look at it and said he would return to fix it but never did. 2. A service charge was added on at the end, hotel was expensive anyway and did not warrant an extra charge! 3. I left something behind me and despite two phone calls and an email, no one got back to me.

Beautiful new hotel at Olympia, well positioned, great room and great place to stay if you are going to an event at the new BA ARC music venue a 5 minute walk away.

The hotel is very elegant and comfortable. The rooms are very clean, and the staff are friendly and helpful. The hotel's location is excellent and quiet, with all services and transportation options nearby.