Hotel Policies
Telephone Network Information
All telephone numbers indicated on this website correspond to national fixed-line networks, in accordance with applicable legal requirements and for the purpose of ensuring transparency for consumers.
City Tax
Mandatory in Lisbon for all guests to be paid locally in the hotel upon check-in or checkout.
€4 per adult /per day - until maximum of 7 nights.
Children 12 and below are excluded from this charge.
Check-In / Checkout Time
Check-in: 3 p.m.
Checkout: noon
All guests arriving before check-in time will be accommodated as rooms become available. Upon arrival at the hotel, baggage may be checked for those arriving early and rooms are unavailable.
Thermal Oasis and Indoor Pool
The indoor pool and the Thermal Oasis are located at Serenity Spa. Access is available at an additional cost, and entry is allowed for guests 16 years old and above.
Pet Policy
The hotel does not allow pets except for service animals.
Service Fee / Service Charge
A daily hotel fee of 15€ (subject to change) is applied to each room of your stay in order to provide the following services and amenities, which enhance the guest experience. Please contact the hotel directly for more information.
- One welcome drink at the Yellow Tram
- 10% off at Zest - Healthy Lab
- Complimentary access to the Thermal Oasis at Serenity - The Art of Well Being
- 20% off at Personal Trainer session bookings
- 50% off group class bookings at Active Gym
- 50% off Hotel indoor parking
- 25% off at Gin Workshops by Gin Lovers at Hyatt Regency Lisbon
- 15% off at Queluz National Palace tickets
- 15% off at Sintra National Palace tickets
- 25% off at Monserrate Palace tickets
- 30% off at Convento dos Capuchos
- 15% off at Pena Palace plus skip-the-line entry
- 15% off at The Moorish Castle
- 15% off at Lisbon Zoo tickets
- 10% off Yellow Bus tickets
- 15% off at the MAAT Museum
- 5% off on the Lisbon Card purchasing, with access to over 50 attractions
- 10% off at Lisbon Oceanarium and Lisbon Cable Car tickets
- 10% off tuk-tuk tours
- 10% off at Hippotrip tickets
- 10% off at selected stores at Freeport Outlet ShoppingFree access to El Corte Inglés International Desk