Hotel Policies

Pet Policy

A trip to Jacksonville isn't complete without every member of the family. Our hotel's downtown location is ideal for your pup, with pet-friendly walking areas along both the north and south banks of the St. Johns River and numerous parks around the city for you to explore. Back in your room, appreciate the special attention we give every guest, with pet beds, bowls, and bandanas provided upon guest request, to provide your best friend comfort and convenience. We also have the option to order your dog room service with a dog food bowl.

A “Canine Companion on Vacation” door hanger is provided for you to maintain outside of your door at all times.

Your pet should be on a leash or in a carrying case at all times.

When you wish to have your room serviced, please contact the front desk at extension 4514 to establish a time when you are able to take the pet outside along with you (service is available between 9:00 am to 4:00 pm).

Only service animals are permitted in public areas such as restaurants, bar, lounge, pool or health club areas.

Out of respect for other guests, we ask that you settle your pet in for the night by 9:30 PM.

Hyatt Regency Jacksonville does not assume liability for a guests’ pet or its actions while at the hotel.

Please be sure to leave a telephone number on file in the case we may need to contact you.

Reservations must be made at least three (3) days in advance of arrival.

Only dogs weighing 50 pounds (22.68 kilograms) and under are permitted. Two dogs may be allowed in a guestroom, provided the combined weight of both dogs does not exceed 75 pounds (34.02 kilograms).

We would like to take this opportunity to inform you that your room will be charged a deep cleaning fee of $100.00 for up to a six (6) night stay. An additional $100.00 deep cleaning fee will be applied for stays from 7 - 30 nights. For stays beyond 30 nights, deep cleaning fee will be at the hotel's discretion.

*We welcome guests with disabilities traveling with their service animals. Service animals are not pets and are not subject to this Pet Policy. For more information, please contact the hotel.

Smoking Policy

The property is nonsmoking. A recovery fee of $250 per incident will be billed to the guest account.

There is no smoking allowed in the public areas of the hotel. Designated smoking areas are located outside of the Grand Entrance and outside of the South Entrance. The hotel will apply a $500 cleaning fee to any room/suite that violates this nonsmoking policy.

Firearms Policy

The safety and security of our guests and associates is of utmost importance to Hyatt. This policy is designed for the protection of our guests and associates, and it pertains to the presence of firearms on hotel premises.

Hyatt recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.

Hotel premises are private property. Guests or visitors of a Hyatt hotel who lawfully are permitted to possess a firearm, may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms, in the jurisdiction where the hotel is located and ensuring that the firearm is:

• Unloaded
• Secured in a locked, hard-sided firearm container provided by the guest; and securely safeguarded at all times in a guest room (or personal vehicle), except when transporting the firearm into or out of the hotel.

Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.

Questions concerning this policy, or its implementation may be addressed to Hyatt’s Global Security department.

Shipping Receiving Packages

Any items that you have shipped or delivered to the hotel will be associated with a fee and charged your guest room upon arrival:

• Letters, Packages, or Envelopes ( Next Day Air ) $ Free
• Small Boxes ( 10lbs & under ) $ 12.00
• Medium Boxes ( 10lbs - 25lb ) $ 16.00
• Large Boxes ( 25lbs - 50lbs ) $ 18.00
• Extra Large Boxes ( over 50lbs ) $ 40.00
• Display Case, Hard Case w/ Wheels $ 65.00
• Pallets $ 200.00

Credit Card Policy

Guests are required to present a government issued identification with a credit card under the same name upon check in. A security hold of USD $50 per night will be authorized on the credit card provided at check in and will be released at check-out if no charges are incurred during the stay. Please note, the security hold is in addition to your room charges. Credit card authorization release processing times vary depending upon your banking institution and are not set by the property.