Hotel Policies

This hotel only accepts credit cards, debit cards and, where applicable, contactless forms of payment. It is a cash-free environment.

The safety and security of our guests and associates is of utmost importance to Hyatt. This policy is designed for the protection of our guests and associates and pertains to the presence of firearms on hotel premises.

Hyatt recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.

Hotel premises are private property. Guests or visitors of a Hyatt hotel who lawfully are permitted to possess a firearm may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms, in the jurisdiction where the hotel is located and ensuring that the firearm is:

• Unloaded
• Secured in a locked, hard-sided firearm container provided by the guest
• Securely safeguarded at all times in a guest room (or personal vehicle), except when transporting the firearm into or out of the hotel

Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel who are on duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.

Questions concerning this policy or its implementation may be addressed to Hyatt’s Global Security department.

PURSUANT TO SECTION 30.06, PENAL CODE (TRESPASS BY LICENSE HOLDER WITH A CONCEALED HANDGUN), A PERSON LICENSED UNDER SUBCHAPTER H, CHAPTER 411, GOVERNMENT CODE (HANDGUN LICENSING LAW), MAY NOT ENTER THIS PROPERTY WITH A CONCEALED HANDGUN.

PURSUANT TO SECTION 30.07, PENAL CODE (TRESPASS BY LICENSE HOLDER WITH AN OPENLY CARRIED HANDGUN), A PERSON LICENSED UNDER SUBCHAPTER H, CHAPTER 411, GOVERNMENT CODE (HANDGUN LICENSING LAW), MAY NOT ENTER THIS PROPERTY WITH A HANDGUN THAT IS CARRIED OPENLY.

DE ACUERDO CON LA SECCIÓN 30.06 DEL CÓDIGO PENAL (INGRESO SIN AUTORIZACIÓN DE UN PORTADOR DE UNA LICENCIA PARA LLEVAR UN ARMA DE FUEGO CORTA OCULTA), UNA PERSONA CON LICENCIA SEGÚN EL SUBCAPÍTULO H, CAPÍTULO 411 DEL CÓDIGO DEL GOBIERNO (LEY PARA PORTAR ARMAS DE FUEGO CORTAS OCULTAS), NO PUEDE INGRESAR A ESTA PROPIEDAD CON UNA ARMA DE FUEGO CORTA LLEVA OCULTA.

DE ACUERDO CON LA SECCIÓN 30.07 DEL CÓDIGO PENAL (INGRESO SIN AUTORIZACIÓN DE UN PORTADOR DE UNA LICENCIA PARA LLEVAR UN ARMA DE FUEGO CORTA ABIERTAMENTE), UNA PERSONA CON LICENCIA SEGÚN EL SUBCAPÍTULO H, CAPÍTULO 411 DEL CÓDIGO DEL GOBIERNO (LEY PARA PORTAR ARMAS DE FUEGO CORTAS), NO PUEDE INGRESAR A ESTA PROPIEDAD CON UNA ARMA DE FUEGO CORTA LLEVA ABIERTAMENTE. 

All packages being shipped to the property must follow the correct address label standards:

(Guest Name) (Guest Cell Number)
100 Convention Center Way
Baytown, TX 77520
(Convention/Conference/Group/Event Name/ Event Start Date)
Box _ of _

Schedule your shipment(s) to arrive four days prior to the event start date to avoid additional storage fees. Use the name of the recipient who will be onsite to receive and sign for the package(s). Please do not address shipments using property employee names, unless the items are specifically for their use (e.g., hotel specifications, rooming lists or signed documents).

If a package has not been picked up by the recipient and no contact information is provided, the package will be returned to the sender, who will be responsible for all additional shipping fees. For more information on package handling, contact our hotel front desk at +1 281 987 1234.

Upon Your Arrival: Packages will be available for pickup at front desk; a handling fee will apply. Packages, pallets, crates, display cases and other heavier items may be scheduled for delivery by contacting our staff; a delivery fee will apply. Package deliveries should only be scheduled after the recipient has completed check-in. Hotel requires the package recipient’s signature before a package can be released. Release signatures are captured at the time of package pickup or package delivery to the recipient.

Upon Your Departure: The hotel offers packaging supplies, such as boxes, tape, etc.  All outbound packages must have a completed carrier airbill affixed to each package.  FedEx is the hotel’s preferred vendor; outbound packages and freight to be picked up by a third-party courier should be coordinated directly with those vendors; and communication should be sent to the hotel front desk, indicating when those items will be picked up. The hotel will not make arrangements for freight or third-party courier transportation and/or pickup. Outbound handling fees will be applied to all packages and freight regardless of carrier, in addition to shipping/transportation fees.

Rollaway beds are not allowed in guest rooms with two beds and are subject to availability. A $10 per night rental fee applies.

Your dog is welcome at our hotel. We ask that you inform the hotel about a stay at least 48 hours in advance of your arrival.

Fees: $100 per stay, up to five nights

Weight Limits: One dog weighing 75 pounds or less per room

Pet-friendly rooms are normally located on ground floors, in specific pet-friendly areas of the hotel.

Non-ADA service animals are not allowed in restaurants, pool area or event spaces.

ADA service animals are not subject to this pet policy. Emotional support animals are not ADA service animals, and as such will be considered regular pets.

Pets must be registered with the front desk and are not allowed to be left unattended in your room.

A welcome packet, provided at check-in, will list complete details of our pet rules and regulations.