FAQs

Yes, international power adapters are available upon request, subject to availability. Please contact our Communication Center or Front Desk, and our team will deliver an adapter to your room. Kindly note that our electrical system operates on 220V.

Yes, we can accept packages before your arrival. Please include your reservation name and your booking confirmation details. Our team will handover it to you upon arrival.

Yes, complimentary Wi-Fi is available in all rooms and public areas around the resort.

We apologize, but pets are not permitted within the resort premises.

Our check-in starts from 3:00 p.m. and check-out is by 12:00 noon. 

Absolutely, you can contact the Front Desk to schedule your wake-up time.

Yes. Babysitting services can be arranged in advance for an additional fee. Please contact our team for assistance.

Yes, our restaurant offers a variety of vegan and gluten-free dishes. Please ask our staff for recommendations or menu highlights.

Yes. Room service is available 24 hours a day, daily.

Yes. Cribs and extra beds are available upon request, subject to availability and depending on the room category.

Selected room categories include sofa beds and rollaway beds. Please contact our team for assistance.

Yes, all our rooms are non-smoking. However, smoking is permitted in the designated balcony area of your room.

We are located approximately 12 km from I Gusti Ngurah Rai International Airport, which is about 30-minute drive, depending on traffic conditions.

Yes, we offer shuttle service to and from the airport for an additional fee. Advance booking is recommended. For assistance, please contact our team.

Many of Sanur’s popular attractions, including ICON Bali Mall, Le Mayeur Museum, Sindhu Night Market, and Sanur Beach, are located within a short walking or driving distance from the resort.

Yes, we provide complimentary on-site parking for all our guests.

Yes, we have 3 main swimming pools, including kids’ pool overlooking Sanur Beach.

Yes, our on-site fitness center is open for 24-hour, daily.

We do not offer a formal business center, but printing and Wi-Fi are available. For assistance, please contact our team.

Connecting rooms are available. For assistance, please contact our team.

Yes, we provide kids-friendly meal options.

We’d be honored to host your celebration, our event spaces and experienced planning team are at your service. Please share your specific requirements with us so we can tailor the experience to your needs.

Yes, our resort is fully designed with accessibility in mind. We offer ramps, elevators, and accessible rooms equipped with adapted bathrooms for wheelchair users. Additionally, buggy services are available to assist guests in navigating the expansive resort grounds.

Yes, we offer luggage storage both before check-in and after check-out for your convenience.

Early check-in may be available upon request and is subject to availability. Late check-out is available for an additional fee and is subject to availability. To request a late check-out, please contact the team in advance or upon check-in.

Our front desk operates 24/7 and is available to assist you at any time. However, we recommend informing our team in advance if you expect to arrive late.

Lost items are recorded and stored securely. If you've misplaced something, please contact our Communication Center or approach the Front Desk with a description of the item, your room number, and the date of loss. Items that remain unclaimed for over three months will be subject to disposal. Please note that we offer standard storage only and do not provide specialized facilities for storing lost items.