FAQs
General FAQ
2615 Preston Rd, Frisco, TX 75034
Within 3-mile radius from 7am-10pm and based on availability at time of request.
Yes, complimentary luggage storage is available at the front desk.
No
Rideshare apps are the easiest way to get around.
Our location provides optimal proximity for many attractions Frisco has to offer, including but not limited to; Stonebriar Mall, Toyota Stadium, National Soccer Hall of Fame, KidZania & Frisco Rough Riders Baseball Field, The STAR and Ford Center as well as Comerica Center and PGA of America HQ. (Universal Kids Theme Park-Coming Soon).
Unless you adjust your departure date 24 hours prior to departing, there is a fee of one night of room and tax based on the rate you booked for your stay.
Rooms & Amenities
We offer a microwave in our lobby market, Copper & Steel Market.
Your room is equipped with a beverage cooler. The temperature of the beverage cooler is about 45-50 degrees. Please be wary of storing medication or foods that need to be kept at a refrigerated level.
Rollaway beds are available upon request with a nightly surcharge, subject to availability and room type.
Parking, Travel & Transportation
Self-Parking and Valet parking are both offered at our hotel.
The hotel is pleased to offer a shuttle service within a 3 miles radius of the hotel on a first came first serve basis. Hours of operations may vary. Please see front desk staff for details. Please Note: This is not a shuttle service to or from the Airport.
Yes, available on the South side of Stonebriar Mall.
Hotel Facilities
Our 24-Hour fitness center has Pelotons, free weights, treadmills and more.
We do not allow outside food and beverages at our pool deck; however, we do offer a poolside menu that will cater to the entire family.
We offer Hotel Day Passes for purchase, that offer both our fitness center as well as pool deck access.
No, but there is a self-service computer and printer available in the lobby.
WiFi & Digital
Yes.
Complimentary standard Wi-Fi is available. Premium high-speed access is available for a fee.
Families & Groups
Yes, connecting rooms are available for booking, contact the hotel for assistance in booking the room options that best suit your requirements.
Cribs are available, and kids’ menus are offered at the restaurant.
Yes, the hotel offers over 27,000 sq. ft. of event space for meetings and weddings. Please contact our Sales and Events team at dfwro-rfp@hyatt.com to inquire about availability for us to host your next event!
Pets
Hyatt Regency Frisco is proud to be a pet-friendly hotel. A $100 pet fee applies per 7-night stay with a 2-pet max and up to 100 pounds combined weight. This fee is non-refundable. Please refer to our Pet Policy within our Hotel Policies page. We welcome guests with disabilities traveling with their service animals. Service animals are not pets and are not subject to this Pet Policy. For more information, please contact the hotel.
Accessibility
Accessible rooms include roll-in showers, visual alarms, and lowered amenities.
We welcome guests with disabilities traveling with their service animals. Service animals are not pets and are not subject to this Pet Policy. For more information, please contact the hotel. * Please refer to our Pet Policy within our Hotel Policies page.
Booking & Policies
Checking in prior to scheduled check-in time is subject to an Early Check-in Fee.
Checking out prior to scheduled checkout time is subject to a Late Checkout Fee.
Yes, please include guest name and arrival date when sending packages to the hotel, please note there is a Package Fee affiliated based on size and length of time storing the package.
$50 per night held on your account
Valid Federal or State Government ID
Please refer to the cancellation policy for the specific dates and room as they change based upon availability and seasonality.
Hotel Experience & General Information
Toyota Stadium is located just five miles from Hyatt Regency Frisco-Dallas.
No, but we do recommend your preferred rideshare app since Toyota Stadium is just five miles away from the hotel.
Yes, the Toyota Soccer Stadium and National Soccer Hall of fame are both nearby.
Yes! Hyatt Regency Frisco is less than two miles from The Star at Frisco and Ford Center and is also close to Comerica Center and Riders Field.