FAQs

Check-in starts at 3:00 PM and check-out is until 12:00 PM.

It depends on the type of reservation. Breakfast hours: 6:30 AM – 10:30 AM.

Yes, we offer gift cards and seasonal accommodation packages depending on availability. For more information, check our social media @hyattregencycartagena (Instagram & Facebook) or contact our reservations team via WhatsApp: (+57) 302 222 5379.

We accept all cards (credit and debit) and cash.

Phone: +57 6056941234
Email: CTGRC-FO.Guest.Services@hyatt.com

The hotel offers four restaurants, a bar, and room service.

• Kokaú Restaurant: Breakfast daily from 6:30 AM – 10:30 AM.
• IDR: Breakfast 6:30 AM – 11:00 AM. All Day Menu 11:00 AM – 10:00 PM. Overnight 10:00 PM – 6:30 AM.
• Kokaú Signature & Bar: Monday to Saturday. Sunset 5:00 PM – 7:00 PM. Dinner 7:00 PM – 11:00 PM.
• Amacagua: Open daily 8:00 AM – 7:00 PM. Sunday’s lunch and dinner 11:00 AM – 11:00 PM.
• Ritual 12 Café: Open daily 8:00 AM – 7:00 PM. Sunday’s lunch and dinner 11:00 AM – 11:00 PM.

Yes, available for recommendations, reservations, and general assistance.

Yes, Hyatt Regency Cartagena is located in front of Bocagrande beaches, next to Bocagrande Shopping Center, and just 8 minutes by car from the Clock Tower and Cartagena’s Historic Center (UNESCO World Heritage). La Bodeguita Pier is only 5 minutes away, where boats depart to the Rosario Islands.

Yes, depending on the reserved category. Views available: Ocean View & Bay View.

Yes, we offer room service. Hours: Breakfast 6:30 AM – 11:00 AM. All Day Menu 11:00 AM – 10:00 PM. Overnight 10:00 PM – 6:30 AM.

Yes, extra beds or cribs can be provided depending on availability.

Yes, laundry and dry-cleaning services are available at an additional cost.

Yes, all rooms have air conditioning.

Flat-screen TV, minibar, coffee/tea maker, safe, desk, and private bathroom with amenities.

Yes. We coordinate transfers at an additional cost. A prior quotation is provided depending on flight schedule, number of passengers, and luggage.

Yes, parking is available at no cost for our guests.

The hotel is approximately 20 minutes from Rafael Núñez International Airport.

Yes, our partner can arrange taxis, private transportation, or tours. Please request the phone number at reception.

Yes, the hotel offers three outdoor pools overlooking the Caribbean Sea: Family, Kids, and Adults-only. Hours: 8:00 AM – 8:00 PM.

Yes, we have a full-service Spa with treatments, massages, and relaxation areas. Hours: 9:00 AM – 7:00 PM.

Yes, we offer spacious and modern venues for meetings and events, both indoor (corporate events, conventions, conferences) and outdoor (weddings, cocktails with ocean view). Contact: CTGRC-S&M.Managers@hyatt.com

Yes, we have a fully equipped gym available 24 hours.

Use is exclusive to registered guests, except for day-pass users (subject to availability) or club members.

Yes, complimentary luggage storage is available for our guests.

Yes, Wi-Fi is included.

Yes, the hotel is suitable for families and offers services for children.

Yes, under specific conditions. Hyatt Regency Cartagena accepts domestic dogs (including emotional support and service animals) under the following conditions:

• Maximum weight: 17 kg per pet (up to 2 pets per room, combined maximum weight 22 kg).
• Documentation: Updated vaccination card and veterinary certificate (issued within the last 20 days).
• Restrictions: Pets are not allowed in restaurants, spa, gym, meeting rooms, or pools.

Supervision: Pets must always be under control with leash, harness, or carrier. They cannot be left alone in the room.

Yes, we have accessible rooms for guests with reduced mobility.

Our hotel is a smoke-free environment. Smoking of any kind (cigarettes, vapes, etc.) is not permitted in the facilities.

Subject to availability. Charges may apply: 50% of the rate + VAT.