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A wonderful place to stay in Cologne!
Beautiful hotel with unbelievable views of the river and the Dom! Loved the offerings in the lounge. Staff were so helpful as well. A five-star experience!
hayes4946,
August 2025
Hyatt Regency Cologne, General Manager at Hyatt Regency Koln, responded to this review
Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed the views, the lounge offerings, and the service of our team. We look forward to welcoming you back to the Hyatt Regency Cologne for another five-star experience! Kind regards, Robin Saunders, General Manager
Excellent location and breakfast
Great location, very comfortable bed rooms and a fantastic breafast ... highly recommended for a family or business trip
david g,
August 2025
Hyatt Regency Cologne, General Manager at Hyatt Regency Koln, responded to this review
Dear Guest, Thank you for your kind words. We are delighted that you enjoyed our location, comfortable rooms, and breakfast. We look forward to welcoming you back in the future. Robin Saunders General Manager
Luxurious but still family friendly
A great hotel with lovely facilities. It sits right on the river across from the cathedral so has a great view. Quick (and pleasant) walk from hotel across the bridge to the centre of town. We received 20 Euros at check in to spend in the bar which was a lovely touch. The spa, pool and dining/bar were all to a high standard yet they didn't feel unwelcoming for us with a young child. The staff were all very warm and helpful. The room and bathroom were a really good size and everything was spotless. The beds and bedding were also very good quality.
akwlondon89,
August 2025
Hyatt Regency Cologne, General Manager at Hyatt Regency Koln, responded to this review
Dear Guest, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our location, facilities, and the warm service from our team, and that you and your family felt welcome throughout your stay. It would be our pleasure to host you again on your next visit to Cologne. Robin Saunders General Manager
Terrible
It wasn’t just a lack of service mindset — it felt like they had no basic understanding of human decency. I was shocked when they suggested that we could simply check out and switch hotels in the middle of our two-day stay. That level of disregard for the customer’s experience is not only unprofessional, but frankly, appalling.
Alien B,
August 2025
Hyatt Regency Cologne, General Manager at Hyatt Regency Koln, responded to this review
Dear Guest, Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations and appreciate you bringing your concerns to our attention. Your comments will be shared with our team to review and help us improve our services. If you would like to share more details, please feel free to reach out to us directly. Robin Saunders General Manager
Fantastic Hyatt property for Globalists in Cologne
Globalist traveling with family - Hyatt Regency Cologne totally exceeded our expectations. Unbelievable view from a corner suite overlooking the Hohenzollern Bridge, Dom cathedral, and the Rhein. For kids, an excellent park and playground sites maybe a 10 minute walk North of the property, and all the great features of Cologne are just across the bridge. Breakfast was excellent quality/variety, and Globalists have access to a pleasant cocktail hour with light food and drink. Staff went above and beyond - special thanks to Isabelle at reception for making our arrival seamless after a long trip in, Luka at the fitness center, and Caroline at the concierge.
FrankDoesTravel,
June 2025
Hyatt Regency Cologne, General Manager at Hyatt Regency Koln, responded to this review
Dear Guest, thank you very much for your generous and detailed feedback. We are thrilled to hear that your stay with your family exceeded expectations and that you enjoyed the spectacular views from your suite. It is wonderful to know that our team members - Isabelle, Luka, and Caroline - were able to make your experience seamless and memorable. We look forward to welcoming you back to Hyatt Regency Cologne soon. Kind regards Robin Saunders General Manager
Amazing place to stay
We had our best experience. The breakfast was amazing and the spa facilities were also very nice and clean. Will definitely visit again. Even our 7 year daughter had a wonderful experience. The view of cologne cathedral from view was icing on the cake.
SudhaKonchada,
June 2025
Hyatt Regency Cologne, General Manager at Hyatt Regency Koln, responded to this review
Dear Guest, thank you very much for your kind words. We’re delighted to hear that your stay was such a memorable experience for the whole family. It's wonderful that you enjoyed the breakfast, the spa, and the view of the cathedral. We would be thrilled to welcome you back again soon. Kind regards Robin Saunders General Manager
Great hotel!
Great hotel, exceeded expectations, very comfortable beds and great bathroom and overall very clean hotel. The staff were extremely helpful whenever we needed assistance Would definitely stay again in the future if I ever visit Cologne again.
Steven F,
June 2025
Hyatt Regency Cologne, General Manager at Hyatt Regency Koln, responded to this review
Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that your stay exceeded your expectations and that you felt well cared for by our team. It would be a pleasure to welcome you back should your travels bring you to Cologne again. Kind regards Robin Saunders General Manager
A must stay
This is an amazing hotel, incredible location, and most important the most helpful staff. I would highly recommend staying here when in the area. I was there for a concert at the Laxness arena which is a 15min walk. It also has one of the best breakfasts.
Jeffrey T,
June 2025
Hyatt Regency Cologne, General Manager at Hyatt Regency Koln, responded to this review
Dear Guest, Thank you very much for your wonderful feedback. We’re delighted to hear that you enjoyed your stay with us! We hope to welcome you back on your next trip to Cologne. Best regards, Robin Saunders General Manager
What a wonderful place
This has become one of my favorite hotels in Europe, the location, the ambience, the people, the scenery, and above all the recognition of being a globalist. The hotel being so close to the central railway station in Cologne is a very strong point.
screuyou,
May 2025
Hyatt Regency Cologne, General Manager at Hyatt Regency Koln, responded to this review
Dear Guest, Thank you very much for your wonderful feedback. We are delighted to hear that the Hyatt Regency Cologne has become one of your favorite hotels in Europe. It is our pleasure to offer you a memorable experience with our location, ambiance, and dedicated team. We look forward to welcoming you back soon for another exceptional stay. Best regards, Robin Saunders General Manager
chapeau, top hotel service.
very nice hotel, with very comfortable bed, team is very good and give you a special member. the bathroom is okay can be some updated. very works good. We forget us a very nice cardholder with id's , money and cards..... in the room. when we were in our house in Holland, we experied that we can find it... we call the hotel...and you found our cardholder and money and everything and put it in the fualt of the Hotel!!! TOP service they have send it to us.!!!. chapeau! Hyatt hotel Cologne.
Chung Shan L,
May 2025
Hyatt Regency Cologne, General Manager at Hyatt Regency Koln, responded to this review
Dear Guest, Thank you very much for your kind words and for sharing your experience. We are pleased to hear that you appreciated our service and that we could assist in returning your belongings. We look forward to welcoming you again soon. Kind regards, Robin Saunders, General Manager