Reviews
Solid Stay Every Time
This hotel has nice atmosphere. It’s clean and contemporary and the renovations over the years match the style of the original building. The location is perfect for conventions, visiting the arena district, and the marathon. It’s our number one favorite place to stay in Columbus. Parking is simple, amenities are plentiful, and the rooms are stylish and clean.
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Dear Carriagepushingmomma, Thank you for your wonderful review and for making Hyatt Regency Columbus your favorite place to stay in Columbus! We are delighted to hear that you enjoy our hotel's atmosphere, clean and contemporary design, and how our renovations have remained true to the character of the original building. It is especially rewarding to know that our convenient location, easy parking, plentiful amenities, and stylish accommodations helped make your visits enjoyable, whether for conventions, exploring the Arena District, or participating in the marathon. We truly appreciate your loyalty and recommendation. We look forward to welcoming you back to Hyatt Regency Columbus for another exceptional stay soon! Warm regards, Michele
Very nice experience, friendly accommodating staff.
Chose to stay because of attendance to a Supernatural convention. There was special pricing. All of the staff we encountered were very nice and accommodating. For the first time ever we got room service. Food arrived hot. Unfortunately, I did not like the chicken tortilla soup. The quesadilla with chicken was good. We also had a meal in the restaurant that was good. I had burger and fries. Husband had the Tuscan pasta. The breakfast buffet was great. Server Nate was polite and attentive. Ann, the waffle lady, was as well. Offered both mornings to make a fresh waffle for me. Delivered them hot. The room was nice and clean. Will stay again for the next convention if I attend.
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Dear Pamela W, Thank you for taking the time to share such a detailed review of your stay. We are delighted that you chose to stay with us during the convention and that you found our team friendly, accommodating, and attentive throughout your visit. We're pleased to hear you enjoyed your clean and comfortable room, room service experience, and several dining offerings, including the chicken quesadilla, restaurant meals, and breakfast buffet. It is especially wonderful to recognize Nate and Ann for their outstanding service. We will be sure to share your kind words with them, and we know they will appreciate hearing that their attentiveness and freshly made waffles helped make your mornings memorable. We also appreciate your honest feedback regarding the chicken tortilla soup. Guest comments like yours help us continue improving our food and beverage offerings. Thank you again for your recommendation and for choosing to stay with us. We look forward to welcoming you back for your next convention visit and providing another exceptional experience. Kind regards, Tonya
Great value
Very pleasantly surprised. The room rate didn’t match the experience, the room was quite reasonable and the accommodations were much nicer than expected.
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Greetings from Hyatt Regency Columbus, Jeff, thank you for sharing your wonderful feedback! We’re delighted that you were pleasantly surprised by the value of your stay and found the accommodations to exceed your expectations. It’s especially rewarding to know you enjoyed such a comfortable experience at a reasonable rate. We truly appreciate your kind words and look forward to welcoming you back to Arch City! Safe and Happy Travels, Mike M.
Beautiful Hotel, Great Staff, But Some Frustrations
I recently stayed at the Hyatt Regency Columbus from September 30 through October 2, and I have to say, I had a bit of a love/hate experience with the hotel. There was a lot that I really loved. My room was absolutely beautiful, and the view was breathtaking. Every staff member I encountered, including valet, porter, front desk, engineering, and waitstaff, was friendly, pleasant, and helpful. The engineering team in particular deserves a shout-out. I brought my Xbox with me and couldn't figure out how to physically connect it to the TV. Someone from engineering came up quickly, got it connected, and made sure everything was working before leaving. He even offered to come back with a different HDMI cable if I had any other problems. That's the kind of service that makes a great impression. That said, there were several things that really surprised me, especially with the price of the stay. The biggest one was the lack of a microwave in the room. There was one microwave per floor, located near the elevators, for everyone to share. Having to leave your room and go down the hall to use a communal microwave is just inconvenient. Honestly, at the price point of this hotel, and given that there was a refrigerator in the room, I would expect a microwave in the room as well, not one shared by an entire floor. The room also had no overhead lighting. The lamps and natural light from the windows were fine during the day, but once it got dark outside, the room also became surprisingly dark, even with the table lamps on. A little more lighting from overhead fixtures would have made a big difference. The elevators were probably my biggest frustration. It didn't seem like all of them were consistently working, and there were times when I waited 20–25 minutes for an elevator. On several occasions, I finally gave up and took the stairs to or from the 8th floor. That's not just inconvenient; it could be a real problem for anyone with mobility issues. And then there's the parking garage. Wow. The trek between the hotel and the garage felt like it was miles away, even though it was approximately a city block. I understand that parking in downtown Columbus can be challenging, but this was a lot, especially if you're carrying luggage or have difficulty walking. I didn't see a shuttle or any other option to help guests get between the hotel and garage, and I can imagine that walk being particularly difficult for someone with mobility limitations. If you're carrying luggage, that city-block walk could be extremely difficult. So, would I stay here again? I'm not sure. The beautiful room, incredible view, and genuinely wonderful staff are definitely positives, as are staying in the hotel where the conference was held. But the elevator issues, long trek to the parking garage, lack of in-room microwave, and inadequate in-room lighting made the stay more frustrating than I expected. With a few practical improvements, this could be a really outstanding hotel experience.
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Good afternoon, thank you for taking the time to share such detailed feedback about your recent stay at Hyatt Regency Columbus. We are pleased to hear that you enjoyed your beautiful room and view, and that our team members across the hotel made you feel welcomed and well cared for. We are especially glad our Engineering team was able to assist with connecting your Xbox and ensure everything was working properly. At the same time, we understand how the elevator delays, distance to the parking garage, shared microwave, and limited room lighting affected your overall experience. Your comments regarding accessibility and convenience are particularly important, and we appreciate you bringing these concerns to our attention. We will share your feedback with the appropriate teams as we continue looking for ways to improve the guest experience. Thank you again for recognizing our team while also providing constructive feedback. We hope to have the opportunity to provide you with a more seamless stay in the future. Warm regards, Monty
Do NOT stay at this Hyatt; terrible in all facets except staff.
Short and sweet - terrible beds, no sheets that stay on, terrible pillows, NO HEAT, terrible bathroom products, terrible toilet paper and Kleenex, restaurant has a GNAT problem. Staff tried.
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Greetings Kathy D, Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Regency Columbus. We sincerely apologize that your experience did not meet expectations. We are sorry to hear about the issues you encountered with the bed linens, pillows, room temperature, bathroom amenities, and the condition of the restaurant. We understand how these concerns can significantly impact the comfort and quality of a stay. We do appreciate your kind acknowledgment of our staff's efforts, and we will be sure to share your comments with the team. If you do not mind, we would appreciate the opportunity to learn more about your experience and discuss your stay further. Please contact us at propertyreviews@hyatt.com at your convenience. Thank you again for your feedback. We value your input and hope to have the chance to restore your confidence in Hyatt Regency Columbus. Best,
Executives make millions while a hotel can't even provide heat
Entire hotel was out of heat. Not only that but there was no warning so when I tried to turn on the heat in my room it blasted AC for the 10 hours I was gone. My room got so cold I got sick from it and it ruined my entire business trip. No warning, no chance to change hotels, didnt even know until it was too late.
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Greetings from Hyatt Regency Columbus, We sincerely apologize for the heating outage and the significant impact it had on your stay. We understand how upsetting it must have been to return to an extremely cold room after the air conditioning had been running, especially without advance notice or an opportunity to make alternative arrangements. We’re particularly sorry to hear that the uncomfortable conditions affected your health and disrupted your business trip. This was certainly not the comfortable and reliable experience you expected from us. Thank you for bringing your concerns to our attention. We sincerely regret the frustration and discomfort you experienced and hope to have an opportunity to regain your confidence in Arch City. Safe and Happy Travels, Mike M.
Quick Stay Turned into Superb Experience!
Spent the night to attend a concert on OSU campus. Room was updated and clean, location perfect to uber back and forth to the concert. Front desk and valet service staff were very friendly and professional. It's been a long minute since I had such a pleasant and efficient hotel stay!
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Greetings from Hyatt Regency Columbus, Thank you for the fantastic review! We’re thrilled that your quick trip for a concert at OSU turned into such a superb experience. It’s wonderful to hear that you enjoyed your updated and clean room, convenient location, and an easy trip to and from the concert. We especially appreciate your recognition of our Front Desk and Valet teams for their friendly and professional service. Knowing that your stay was both pleasant and efficient means a great deal to us. Thank you for choosing to stay with us, Candace. We look forward to welcoming you back for another wonderful visit to Arch City! Safe and Happy Travels, Mike M.
Great hotel, would not use the convention center
The hotel is great. Luca at the front desk was very friendly and helpful. We went for a convention and we would NOT recommend it. The convention staff were hours behind set up. It delayed us setting up our booths. Which was stressful. At least we had a beautiful hotel to use and work out of in the meantime.
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Dear jamers0828, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the hotel and that Luca at the front desk provided friendly and helpful service. We will be sure to share your kind recognition with him. At the same time, we are sorry to learn about the challenges you encountered during your convention. We understand how frustrating delays in event setup can be, especially when preparing booths and coordinating schedules. While we're pleased that you found comfort in our accommodations during the wait, we regret the stress this situation caused. We appreciate your honest feedback, as it helps us better understand the guest experience during large events. Thank you for choosing to stay with us, and we hope to have the opportunity to provide an even smoother experience in the future. Kind regards, Tonya
Great Location, Clean and Friendly Staff
I had a great stay at the Hyatt Regency Columbus. The hotel was very clean from check-in through the room and common areas. The room was updated and very comfortable—the bed was restful and the space felt fresh and well maintained. The location is prime. You’re right downtown, connected to the Greater Columbus Convention Center, and a short walk to the Arena District, Short North, Nationwide Arena, restaurants, and everything else you want to reach on foot. Easy base for a convention, a game, or just exploring the city. Would stay here again. Highly recommend if you want a clean, comfortable room in a convenient downtown spot. Great views from the top floors facing the city!
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Greetings from Hyatt Regency Columbus, Thank you for sharing such wonderful feedback. We're delighted to hear that you had a great stay and especially appreciated our clean, updated, and comfortable accommodations. It's wonderful to know that our downtown location made it easy to access the Greater Columbus Convention Center, Arena District, Short North, and the many nearby dining and entertainment options. We're also pleased that the comfortable bed and beautiful city views from the upper floors helped make your visit even more memorable. Thank you for your recommendation and for letting us know you would stay with us again. We look forward to welcoming you back for another fantastic visit to the Arch City. Safe and Happy Travels, Mike M.
I Enjoyed my stay!
All staff from check in to meals and housekeeping were very good. The facility was clean and well maintained. The grounds were beautiful and the location was perfect! I Enjoyed my stay!
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Greetings from Hyatt Regency Columbus, Thank you for sharing your wonderful feedback. We’re delighted to hear that you enjoyed your stay and that our team provided such positive service throughout your experience, from check-in and dining to housekeeping. It’s also wonderful to know that you appreciated our clean, well-maintained property, beautiful surroundings, and convenient location. Your kind recognition of our team and hotel means a great deal to us. Thank you for choosing to stay with us. We look forward to welcoming you back for another memorable visit to the Arch City. Safe and Happy Travels, Mike M.
Outstanding Hotel Experience
We stay at Hyatt every year for the anime convention called Matsuricon. It is always a very fun and pleasant stay. It is a thrill to stay in the heart of the convention and experience it all. The staff goes above and beyond to make you feel valued and welcomed. The rooms are excellent. We have never had an issue with things not being clean or anything. The noise level can be high if your room is on the lower floors. We stayed on the 14th floor this year and it was very quiet. I recommend staying at the Columbus Hyatt, it is a lovely hotel.
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Greetings from Hyatt Regency Columbus, Jodi, thank you for the outstanding review and for making us part of your Matsuricon tradition each year! We’re thrilled that staying in the heart of the convention adds to the excitement and that our team continues to make you feel valued and welcomed. It’s also wonderful to hear that our clean, comfortable accommodations consistently meet your expectations and that your 14th-floor room provided a quiet retreat this year. Your continued loyalty and recommendation truly mean a great deal to us. We look forward to welcoming you back for many more Matsuricon adventures in the Discovery City! Safe and Happy Travels, Mike M.
Will Book Again
Lovely hotel. The view from the top floor is wonderful. The staff are friendly and helpful. The rooms were clean, comfortable, and quiet. The location is also great, with a convenience store in the connected convention center, a food court, and Hyatt's own dining options.
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Greetings from Hyatt Regency Columbus, Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our hotel to be lovely. It is especially rewarding to know that you enjoyed the wonderful views from the upper floors and that our team made a positive impression through their friendly and helpful service. We are also pleased that you found your room clean, comfortable, and quiet, providing a relaxing place to unwind. We're glad our convenient location enhanced your experience, with easy access to the convention center, dining options, and nearby amenities. Thank you for recognizing the efforts of our team and the overall comfort of the hotel. We appreciate you choosing to stay with us and look forward to welcoming you back to Columbus for another exceptional visit. Safe and Happy Travels, Mike M.
Number 1 Hyatt!
Amazing- came here for Matsuricon and was not disappointed. It touched on everything that I expect in a hotel. Staff were helpful and speedy.
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Greetings from Hyatt Regency Columbus, Thank you, Nicholas, for taking the time to share your feedback. We are thrilled to hear that your stay during Matsuricon was such a positive experience and that our hotel delivered on everything you look for in a stay. It is especially rewarding to know that our team made a great impression through their helpfulness and responsiveness. Providing attentive service and a welcoming environment for our guests is always our goal, and your kind comments mean a great deal to us. Thank you for choosing Hyatt Regency Columbus. We hope you had a fantastic time at Matsuricon and look forward to welcoming you back to Ohio's Capital City for another amazing stay. Safe and Happy Travels, Mike M.
Comfort, courtesy, clean
Redecorated hotel room, lends more space for luggage and people. Big screen TV with Chromecast channel 59 allows me to watch what I want to. Friendly staff. We had something go wrong in our stay, but the front desk staff offered to help and we're very supportive during the process. We had the dessert and it was delicious.
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Greetings from Hyatt Regency Columbus, Thank you, Chris, for taking the time to share your feedback. We are delighted to hear that you enjoyed the comfort, cleanliness, and courtesy provided throughout your stay. It is wonderful to know that you appreciated the updated room design, the additional space for luggage and guests, and the convenience of the Chromecast-enabled television. We are also grateful for your kind comments about our friendly staff. While we're sorry that something unexpected occurred during your stay, we are pleased to hear that our front desk team was supportive and helpful in assisting you through the situation. Providing attentive service when guests need us most is a priority, and your recognition means a great deal. We're also glad you had the opportunity to enjoy dessert and that it was a highlight of your visit. Thank you for choosing Hyatt Regency Columbus. We look forward to welcoming you back to Ohio's Capital City for another exceptional stay. Safe and Happy Travels, Mike M.
Amazing staff wonderful hotel
The people! Kai, Larissa, Lucas and the entire front desk team made me feel so welcome, like I was home! Frework, Ann,Austin, Andrew, Nathan and Zaleena made breakfast magical! Myung from housekeeping did an incredible job on my room! It was amazingly clean. She always greeted me in the hallway to see if I needed anything. This is one of the best run hotels in the world, and due to the people I will be visiting Columbus more often!
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Greetings bernadettesI9765QP, Thank you for taking the time to share your feedback regarding your stay at Hyatt Regency Columbus. We're truly delighted to hear that our team made such a meaningful impact on your experience. Creating a welcoming environment where guests feel valued and at home is our goal, and it's incredibly rewarding to know that Kai, Larissa, Lucas, and the entire front desk team helped make your stay so memorable. We're also grateful for your recognition of Frework, Ann, Austin, Andrew, Nathan, and Zaleena. Knowing that they made breakfast such a special part of your day is wonderful to hear. Additionally, we are thrilled to learn that Myung's dedication and attention to detail enhanced your stay. Providing exceptional housekeeping service is essential to the guest experience, and we will be sure to share your kind comments with her. Your praise for our team means a great deal to us. It is our people who truly make the difference, and we're honored that their hospitality left such a lasting impression. Thank you for your thoughtful feedback and for recognizing so many of our colleagues by name. We sincerely appreciate your support and are thrilled to hear that you plan to visit Columbus more often. We look forward to welcoming you back to Hyatt Regency Columbus for another exceptional stay in the future. Best,
Great stay
Everything was clean and all of the staff were excellent. Check in and out was easy. Bell hop service was much appreciated, and valet service was excellent as well.
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Dear Shelia J, Thank you for your wonderful review! We are delighted to hear that you found everything clean and that our staff provided excellent service throughout your stay. It's especially rewarding to know that check-in and check-out were seamless and that our bell and valet teams helped make your experience even more convenient and enjoyable. We truly appreciate your kind feedback and look forward to welcoming you back for another exceptional stay in the future. Kind regards, Tonya
Great for pets - human too!
Overall a very good experience. Microwave was inoperative. The elevator was inoperative for a brief moment. The a/c in the room was laboring to work. On the POSITIVE, Pam at the restaurant/bar was sensational. The front desk folks were exceptional. The overall service of personnel was super. Finally, a real grass area for the furry members.
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Dear Karen T, Thank you for taking the time to share your feedback. We're delighted to hear that you had an overall very good experience and that our team helped make your stay enjoyable. We especially appreciate your recognition of Pam in the restaurant and bar. We're thrilled to hear she provided sensational service, and we will be sure to share your kind comments with her. It's also wonderful to know that our front desk team and staff throughout the hotel made such a positive impression with their exceptional service and hospitality. At the same time, we apologize for the issues you encountered with the microwave, the temporary elevator outage, and the air conditioning in your room. We understand how important these amenities are to a comfortable stay, and we appreciate you bringing these concerns to our attention so they can be reviewed by our team. We're also happy to hear that our grassy pet area was a welcome feature for your furry family members! Thank you again for your feedback and for choosing to stay with us. We look forward to welcoming you and your four-legged companions back for another great stay in the future. Kind regards, Tonya
Great stay and experience
My stay was arranged for a conference that was being held at the convention center. The room was immaculate and despite having an issue with the TV remote they took care of it in a very courteous and expeditious manner which was very much appreciated. The queen sized beds even had motion activated led lights which was a really nice touch especially when getting in or out of bed when the lights are out! The staff were very friendly and very helpful. Definitely recommend them.
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Good morning Andy, Thank you for the wonderful review and recommendation! We’re delighted to hear your conference stay was such a positive experience and that you enjoyed the immaculate room, thoughtful lighting features, and friendly service from our team. We’re especially pleased that the issue with your TV remote was resolved quickly and courteously. Your kind words mean so much to us, and we look forward to welcoming you back for another exceptional stay! Sincerely, Pam
Average stay.
Nice facility, Valet was disappointing. Overall an average experience. Didn't hate it, but would probably stay elsewhere next time I'm in Columbus.
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Greetings Amy, Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Regency Columbus. We appreciate your balanced feedback and are pleased to hear that you found the facility to be nice overall. At the same time, we are sorry to learn that the valet experience did not meet your expectations and detracted from your visit. We understand your disappointment that the stay felt average and regret that we were unable to provide the kind of memorable experience that would inspire a return visit. Guest feedback such as yours is valuable, as it helps us better understand where improvements are needed. Thank you again for choosing Hyatt Regency Columbus and for sharing your candid comments. We appreciate the opportunity to have hosted you and will share your feedback with the appropriate team for review. Safe and Happy Travels, Mike M.
Good Stay
Housekeeping did not clean the room until very late. The Lobby is a bit dark and could use an upgrade, especially as compared to the Hilton next door.
Hyatt Hotels and Resorts, Other at Hyatt Regency Columbus, responded to this review
Hello Collin, Thank you for choosing Hyatt Regency Columbus and for taking the time to share your feedback. We are pleased to hear that you had a good stay with us and appreciate you sharing both the positive aspects of your experience and the areas where we can improve. At the same time, we regret that housekeeping service did not reach your room until quite late in the day. We understand how important timely room service is to guest comfort and convenience, and we appreciate you bringing this concern to our attention. We also value your comments regarding the lobby. We understand your perspective that the space could benefit from a refresh and brighter atmosphere, and guest feedback like yours helps us better understand opportunities to enhance the overall experience. Thank you again for your feedback and for choosing to stay with us. We hope to welcome you back to Columbus for an even better stay in the future. Safe and Happy Travels, Mike M.
Showing 20 reviews since August 17, 2026.