FAQs
Hotel Experience & General Information
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Yes, guests may store luggage with our bell staff on arrival and departure days.
Yes. Please refer to our Hotel Policies page of our website for details.
General FAQ
We are directly connected to McCormick Place Convention Center and located in the South Loop, near Museum Campus, Hyde Park, Soldier Field, and Wintrust Arena.
While we host many convention guests, we also welcome weekend travelers, Soldier Field event attendees, and families.
Rooms & Amenities
Options include standard rooms (with skyline or lake views), larger standard rooms, executive suites, and premium suites.
Yes, down-alternative pillows and other hypoallergenic options are available upon request.
Yes, with options for refresh service or extra towels.
All rooms include a beverage cooler.
No, but microwaves are available on each floor and at The Market.
Yes, rollaway beds are available upon request.
The Market offers a “Market to Go” menu that can be delivered to your room.
Each floor is equipped with a Quench water station offering hot and cold filtered water.
Parking, Travel & Transportation
Midway Airport is 9 miles away; O’Hare Airport is 21 miles away.
No. Guests typically use taxis, rideshare services, or CTA public transit.
Yes, we are close to the Magnificent Mile, Soldier Field, Museum Campus, and downtown Chicago.
Yes, valet parking is available through SP+ starting at $60 per night.
Yes, self-parking starts at $21.
Yes, EV charging stations are available in our parking garage.
Hotel Facilities
No.
Yes, our fitness center includes Peloton bikes, treadmills, weight equipment, an outdoor patio, saunas and locker rooms.
No, we do not have a spa on-site.
No, our restaurants operate on a first-come, first-served basis.
Hours vary based on business levels. Please check with the front desk or signage near the restaurants.
WiFi & Digital
Complimentary standard Wi-Fi is available. Premium high-speed Wi-Fi is free for World of Hyatt elite members or available for a fee.
Yes, rooms feature smart HDTVs with HDMI and casting capabilities.
Yes, mobile check-in and digital key access are available via the World of Hyatt app.
Families & Groups
Yes, both can be requested based on availability.
We offer cribs, high chairs, and kid-friendly menus. Our restaurants are family-friendly.
Pets
We do not allow pets, but service animals are always welcome.
Accessibility
Accessible parking, routes to public spaces and ADA rooms with roll-in showers and visual alerts are provided.
Booking & Policies
Most reservations can be canceled up to 72 hours before arrival. Please refer to your confirmation for specific terms.
Yes, we offer benefits through the World of Hyatt program.
Early check-in and late check-out are based on availability and not guaranteed. We do our best to accommodate requests on the day of arrival or departure.