FAQs

Our multilingual staff speaks languages including English, Spanish, Mandarin, Philippine, Korean, Cantonese, Thai, Nepalese, Portuguese, Indian, French, and Italian. Further languages or translation assistance may be available upon request, depending on staff availability.

Yes, adapters are available at the front desk—just let us know your device needs. We use a 230V, 50Hz electrical system with a Type I sockets, so be sure to check your devices and bring a converter if needed. A deposit is required.

Yes, we can accept packages before your arrival. Please include the name on the reservation, the booking number and the arrival date. 

Yes, complimentary premium Wi-Fi is available inall rooms and public areas.

Unfortunately, pets are not allowed, excluding service animals.

Absolutely, please contact the front desk to schedule your wake-up time. Our reception is available 24 hours.

Yes, our concierge team is available to recommend dining, attractions, and transportation.

Yes, laundry and dry-cleaning services are available daily at a cost. Simply contact our Front Office Team to arrange this service.

We do not offer childcare services; however, our concierge can recommend reputable local providers.

Yes, our restaurant and pool bar offer a variety of vegan and gluten-free dishes; please ask our staff for recommendations or menu highlights.

Currently, we do not provide specialised menus, but we are happy to suggest nearby restaurants that cater to these needs.

Yes, outside food delivery is welcome; just inform the front desk for any assistance. Outside food is allowed to be consumed in your guestroom only. Delivery must be collected by the guests.

Yes, room service is available 24 hours a day. For the menu, please visit the Dining page.

Yes, we offer cribs and rollaway beds upon request, subject to availability. Cribs are complimentary, while rollaway beds incur an additional charge per night.

Rollaway beds are available upon request and subject to availability, at an additional cost per bed, per night. Please note that not all room types can accommodate a rollaway bed—kindly check with our reception team for availability.

Yes, all rooms are non-smoking.

Room views vary by type and availability, so while we can't guarantee a specific view, we encourage you to let us know your preference at the time of booking.

All rooms feature walk-in showers.

All room locations are assigned based onavailability, but you may inquire about a quiet room at the time of booking. 

Yes, in-house guests are welcome to enjoy our outdoor heated pool located on Level Four, open every day from sunrise to sunset.

Yes, our on-site fitness center is open 24 hours and fully equipped with cardio machines and strength training equipment. Our fitness centre is located on Level Four.

We do not offer a formal business center, but complimentary printing and Wi-Fi is available.

Spa services are not offered at the hotel; however, the concierge can recommend nearby wellness centers.

Yes, we offer versatile spaces designed for up to 150 guests. To see our venues and find out more, please visit the Meetings & Events page.

We are located approximately 16 km from Brisbane Airport,which is about a 25-minute drive depending on traffic.

We currently do not offer shuttle services; however, taxis and public transport are readily available nearby.

The nearest stations are located 8 minutes away on foot, Central Station and Roma Station.

Buses, trains, taxis and ferries are easily accessible just steps from our entrance due to our central location in Brisbane City.

We are located downtown in Brisbane CBD.

Yes, we can assist with car rentals or limousine bookings through trusted partners.

Absolutely. Our front desk team provides printed maps and personalized recommendations to help you explore local attractions with ease.

As we are located in Brisbane CBD, Many of the city’s top attractions—City Botanic Gardens and South Bank are within a short walking or driving distance.

Yes, we are located on Queen Street Mall and opposite Uptown Brisbane shopping centre.

Yes, we offer on-site valet parking. For rates and accessibility, please visit the Parking & Transportation page.

Yes, valet parking is available for guests at an additional fee per vehicle, per night.

Yes, EV charging stations are available in our parking area, subject to availability. For details, please contact our Concierge team at bnerb.concierge@hyatt.com

Connecting rooms are available. For bookings and availability, please contact our Front Office Team at brisbane.regency@hyatt.com.

Yes, we provide a children’s menu in Lennons Restaurant & Bar and In-Room dining. Children’s portions are available upon request at Hibiscus Bar & Terrace. Visit the Dining page for restaurant details.

We’d be honored to host your celebration—our event spaces and experienced planning team are at your service. For enquiries, please email BNERB.events@hyatt.com.

Our team provides full event coordination.

Yes, we offer audiovisual equipment through a third-party company; including projectors, microphones, and screens. Please let us know your requirements. For enquiries, please email BNERB.events@hyatt.com.

On-site catering is available for celebrations and events. Please contact our Events team via BNERB.events@hyatt.com.

Yes, our hotel is designed to be accessible, with ramps, elevators, and ADA-compliant facilities, including rooms.

Yes, we offer accessible guest rooms featuring wider doorways, grab bars, and other supportive features. Please note that accessible rooms are limited, so we recommend confirming availability in advance.

Yes, we have rooms with roll-in showers and mobility-friendly layouts. To book, please contact our Front Desk team in advance at brisbane.regency@hyatt.com.

These devices are not available on-site; however, we can recommend local rental services that supply them locally.

Accessible parking is not available on-site, as we offer valet parking only. Self-parking is not available on-site.

Service animals are allowed, no extra fee.

A valid photo ID and a credit card to guarantee incidentals if applicable.

Yes, guests must be at least 18 years old. Minors must be accompanied by an adult.

Yes, we offer luggage storage free of charge.

Our front desk operates 24 hours. Please contact the hotel prior if you are expecting to arrive late.

Early check-in is available upon request, subject to availability and at an extra cost.

Yes, you may request a late check-out; however, this is subject to availability and incurs an additional charge.

Yes, express check-out is available.

Our hotel is 100% smoke-free as per Australian legislation. Penalty fees apply if evidence of smoking is found.

Lost items are recorded and securely stored for 30 days. Please contact our front desk with a description of the item and the date it was lost. For prompt assistance, include your reservation number and the name of the booking.

Smart casual attire is welcome/encouraged in our dining areas, especially during dinner service.