Reviews
Would definitely stay again
Upon arrival the professionalism was apparent, looking around you can tell Hotel was extremely well taken care of Cleanliness was first priority Staff very attentive and polite Rooms were large and well taken care of Very safe surroundings
Not memorable
Everything about the hotel was fine… Room was clean albeit a little bit small… Breakfast was strange, lacked any of the traditional breakfast items one would expect at a Hyatt… Who’s ever heard of “beef“ bacon, much less on eggs benedict…
Good location. Watch out for tour group times.
It's a decent hotel with some minor issues. Good location on the metro. Mostly, the crowds of students for a conference (2-300) made the stay almost unbearable. I don't mind underage guests, but the hotel made no effort to keep disruptions late into the night past 11p and as early as 630a-7a during breakfast from being constant and substantial.
⭐⭐⭐⭐⭐ Amazing Stay!
I had an excellent stay and couldn't be happier with my experience. From the moment I arrived, the staff was friendly, welcoming, and always willing to help. The entire hotel was exceptionally clean, well-maintained, and comfortable, which made my stay even more enjoyable. The team truly went above and beyond to make sure everything was perfect. Their professionalism, kindness, and attention to detail did not go unnoticed. It's clear that guest satisfaction is a top priority here. I highly recommend this hotel to anyone looking for a great place to stay. I will definitely be returning and encourage everyone to book with confidence. Thank you to the entire team for making my visit such a memorable one! ✨
Hyatt - Bethesda
Incredible location and excellent amenities. Good value. Complimentary use of laundry services, just bring soap. Right on the Metro too. Close to the Capital Crescent trail.
Decent close to metro
Good location right next to a metro station also had parking ramp. Ramp was a bit confusing you need to go outside to get into hotel. Inside brown bag restaurant was not good didn’t have much of a section and no specialty coffee or teas. Thankfully lots of good coffee and breakfast places nearby. Also close to good shopping. With the beds and pillows were more comfortable not our usual Hyatt experience
Katherina Kia, General Manager at Hyatt Regency Bethesda, responded to this review
Dear Valued Guest, Thank you for taking the time to share your feedback on our hotel and services. We take every concern seriously and review it diligently with our team. We wish we had a clearer idea of what was different about your Hyatt experience. However, we strive to please all our guests. We appreciate you choosing Hyatt Regency Bethesda and wish to see you again soon. At Your Service,
Hyatt Bethesda
Standard Hyatt room. Proximity to the Metro. No Concierge Floor. Breakfast was a voucher for selected items rather than a full breakfast (this is a expectation of someone at Globalist level).
Katherina Kia, General Manager at Hyatt Regency Bethesda, responded to this review
Dear Valued Guest, Thank you for taking the time to share your feedback on our hotel and services. We take every concern seriously and review it diligently with our team. We appreciate you being a member of World of Hyatt, and your loyalty to our brand is extremely important to all of us. We sincerely regret that we did not meet your expectations, and we will take your concern into account. Thank you. At Your Service,
Bethesda-PHN Meeting
The Hyatt Regency-Bethesda was very nice. the front desk staff customer service was outstanding. My room was huge. I really enjoyed my stay. Restaurants are very expensive. I went elsewhere to eat. There are a lot of places to choose from downtown Bethesda and walking distance/
Katherina Kia, General Manager at Hyatt Regency Bethesda, responded to this review
Dear Regina, Thank you for sharing your feedback. We're thrilled you enjoyed your experience and appreciate you choosing the Hyatt Regency Hotel for your meeting. We celebrate every guest and ensure they experience the best accommodations and service. Thank you for taking the time to share your comments. At Your Service,
Needs a revamp
The hotel is well situated but is very poorly run. Check in is awful. There is no service. Hotel is very dated. Maid service is very late or non existent.
Katherina Kia, General Manager at Hyatt Regency Bethesda, responded to this review
Dear Valued Guest, Please accept our sincere apologies for your less-than-great stay at the Hyatt Regency Bethesda. We wish we had known the specifics so we could address them and improve accordingly. If you'd like to share more details, please call me directly, and I would be happy to address them. Thank you for sharing your feedback. We take this feedback seriously and work hard to do our best, but we clearly dropped the ball with you. On behalf of our team and me, we regret that you had this experience. At your service,
Great stay for a business trip
This is a clean and well maintained hotel. It's an interesting design with a 12-story atrium and glass elevators. There are three restaurants on site, lots of underground parking and a metro station entrance right next to the hotel. Many more restaurants and shopping are within a short walk.
Katherina Kia, General Manager at Hyatt Regency Bethesda, responded to this review
Dear valued guest, On behalf of our entire team thank you for your feedback. We truly strive to provide the best service possible to our guests. We appreciate hearing from our guests so we can learn where to focus our improvements and continue on our path. Thank you for taking the time to share yours. At your service,
Convenient location close to DC just above a metro station.
This Hyatt Regency is located just above the Bethesda Metro Station and has plenty of eateries and other shops in close walking distance and the area feels fairly safe. The staff here were both friendly and attentive, and the Agora Mediterranean restaurant offered delicious food. I was very pleased with the walk ability of the area surrounding the hotel and its access to the metro station which can have you in DC within 20 minutes is a good touch.
Katherina Kia, General Manager at Hyatt Regency Bethesda, responded to this review
Dear valued guest, On behalf of our entire team, thank you for your feedback. We truly strive to provide the best service possible to our guests. We appreciate hearing from our guests so we can learn where to focus our improvements and continue on our path. We certainly will share your comments with Agora; they are a delightful addition to our hotel. Thank you for taking the time to share yours. At your service,
Nice stay in a nice location.
Beauitful entrance, clean, easy check in and out. Great location - walking distance to food and drinks. Safe location with families walking around enjoying the city.
Katherina Kia, General Manager at Hyatt Regency Bethesda, responded to this review
Dear valued guest, On behalf of our entire team thank you for your feedback. We truly strive to provide the best service possible to our guests. We appreciate hearing from our guests so we can learn where to focus our improvements and continue on our path. Thank you for taking the time to share yours. At your service,
Nice city.....Nice room
A beautiful hotel in a beautiful city. I would have given this hotel 5 stars off the look and atmosphere alone but not having any premius cable channels or Netflix accessibility I had to downgrade to a 4. The showers are a little older for the nice hotel that it is but it got the job done. Otherwise a comfortable and quiet stay that was worth every penny. Beware of the $30 a day parking to be on the outskirts of DC i found that rather pricey.
Katherina Kia, General Manager at Hyatt Regency Bethesda, responded to this review
Dear valued guest, Thank you for taking the time to share your feedback. These are absolutely items we can improve on to impress you even more. We appreciate you choosing our hotel for your stay, and we look forward to welcoming you again soon with the improvements you expect from a hotel of our caliber. At your service,
Top Tier
The location of the hotel is top tier! There is a lot of places to eat and shop within walking distance. There is buses running directly outside the hotel, the bus station is actually beneath the hotel. The actual hotel stay was very clean and accommodating. You must stay here, trust me.
Katherina Kia, General Manager at Hyatt Regency Bethesda, responded to this review
Dear valued guest, On behalf of our entire team thank you for your feedback. We truly strive to provide the best service possible to our guests. We appreciate hearing from our guests so we can learn where to focus our improvements and continue on our path. Thank you for taking the time to share yours. At your service,
A wonderful resort downtown Bethesda
I found everything I needed and the room was very comfortable and very clean. A real feeling of resort and not the anonymous hotel downtown.
Katherina Kia, General Manager at Hyatt Regency Bethesda, responded to this review
Dear valued guest, On behalf of our entire team thank you for your feedback. We truly strive to provide the best service possible to our guests. We appreciate hearing from our guests so we can learn where to focus our improvements and continue on our path. Thank you for taking the time to share yours. At your service,
Great hotel
One of the best hotels to stay at in D.C. The parking garage is directly under the building. The rooms are always clean. The customer service is fantastic. All food places are in walking distance -- all around you.
Katherina Kia, General Manager at Hyatt Regency Bethesda, responded to this review
Dear valued guest, On behalf of our entire team thank you for your feedback. We truly strive to provide the best service possible to our guests. We appreciate hearing from our guests so we can learn where to focus our improvements and continue on our path. Thank you for taking the time to share yours. At your service,
Probably should stay elsewhere
Parking in the garage is very confusing. Not enough signage to get you to the correct floor for where the hotel entrance is, especially if you have mobility issues. Bathroom tub extremely slippery and no help getting a rubber bath mat from the front desk. No bar inside the hotel stays open past 10:00pm. Coffee maker and work desk do not have accessible outlets to be plugged into. Valet parking blocked entrance to the garage with a parked car.
Katherina Kia, General Manager at Hyatt Regency Bethesda, responded to this review
Dear Valued Guest, Thank you for sharing your feedback with us. We appreciate the opportunity to improve your experience. I have shared your comments with our entire team, and we are committed to taking corrective action as soon as possible. We would be delighted to host you on your next trip to Bethesda and provide the level of service and care you deserve. Thank you again for your feedback. Your input helps us enhance our services. At your service,
Exceptional hotel location
The hotel's location was exceptional. It is directly connected to the subway, making it easy to travel anywhere in Washington, D.C., including the NIH, quickly and at a very affordable cost. The convenient access to public transportation was one of the highlights of my stay. The front desk staff could be more informative and welcoming. Providing clearer information and offering a friendlier, more attentive service would greatly enhance the overall guest experience.
Katherina Kia, General Manager at Hyatt Regency Bethesda, responded to this review
Dear valued guest, Thank you for taking the time to write to us. I sincerely apologize on behalf of our front office team. I'm sorry they didn't extend the love and care you deserve; it pains me, since we truly have great talent on our team. Once again, thank you for your feedback, and please come back for another visit so we can show you our true hospitality. At your service,
Pleasant stay
I recently had the pleasure of staying at the Hyatt Regency Bethesda, and it exceeded my expectations. The hotel is modern, clean, and located in an excellent spot right above the Bethesda Metro station, making it incredibly convenient to travel into Washington, D.C., or explore the surrounding area. The staff was welcoming, professional, and always willing to help, making the entire experience enjoyable from check-in to check-out. My room was spacious, comfortable, and impeccably clean, with a very comfortable bed that made for a great night’s sleep. I also appreciated the hotel’s amenities, including the on-site dining options, fitness center, and the variety of restaurants and shops within walking distance. Whether you’re traveling for business or leisure, this hotel offers everything you need for a relaxing and convenient stay. I highly recommend the Hyatt Regency Bethesda to anyone visiting the area. I look forward to staying here again on my next trip!
Katherina Kia, General Manager at Hyatt Regency Bethesda, responded to this review
Dear Valued Guest, On behalf of the entire Hyatt Regency team, we appreciate your wonderful feedback. It is through comments like yours that we can improve our performance and better meet our guests' needs. We are delighted to hear that you had an enjoyable experience from check-in to check-out. We hope you will visit us again when your travels bring you back to North Bethesda. At your service,
Fake bill
I got a billing from the hotel but never been there I don't understand what is happening I will check my credit card No explanation
Katherina Kia, General Manager at Hyatt Regency Bethesda, responded to this review
Dear Marco, I encourage you to contact the hotel directly and speak with our finance department if you were charged for a stay that was not yours. We would not have had your credit card information unless it was provided to the reservation agent by someone. Please call us at 301-657-1234, and we will take care of you appropriately. At your service,
Showing 20 reviews since July 12, 2026.