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Wonderful property and amazing staff!
Excellent location, kind and courteous staff, and an impeccable property. It’s such a shame we have to leave in just two days—I wish we had more time to explore. As a Globalist member at Hyatt Regency Baku, I couldn’t find a single flaw in the expected benefits or in any of my interactions with the staff. Breakfast was complimentary and definitely worth waking up early for (even though my kid preferred to sleep in a bit longer). Even the pickiest eaters will find something delicious to enjoy. The outdoor pool was fantastic, but keep in mind it can get very hot during the summer—so plan to visit early in the morning or later in the evening if, like us, you want to avoid too much sun exposure. The only minor downside is the location being a bit far from the city center, but with plenty of affordable Bolt rides and taxis available, it wasn’t an issue for me at all!
ali_7204,
August 2025
Ilkin Huseynzada, Guest Services / Front Office at Hyatt Regency Baku, responded to this review
Dear Guest, Greetings from Hyatt Regency Baku and thank you for taking the time to write an online review regarding your experience at the Hyatt Regency Baku. Thank you for the fantastic review and perfect rating of Hyatt Regency Baku. I am pleased to know that you had a wonderful stay with us. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. Your compliments about our associates in particular, delight me and it gives me great pleasure to share it with the team. We greatly value your kind patronage and your feedback and look forward to the pleasure of welcoming you, in the near future to Hyatt Regency Baku.. With best regards, Seymur Aliyev Guest Experience Specialist Hyatt Regency Baku
Amazing experience, will definitely come back again
We had an incredible stay thanks to the outstanding team at the hotel. Ibrahim the bellboy was so welcoming, and Sabina and Ilkin at the front desk were super helpful throughout our visit. A huge shoutout to the restaurant team – Nicat, Zaur, Fidan, Samara, Fatima, and Jale – for their friendly service and positive energy. And the chefs were absolutely amazing! Every meal was delicious and beautifully prepared. Truly a fantastic experience – we’ll definitely be back!
Viktoria K,
July 2025
Ilkin Huseynzada, Guest Services / Front Office at Hyatt Regency Baku, responded to this review
Dear Ms. Viktoria, Greetings from Hyatt Regency Baku. I would like to take this opportunity to thank you for taking the time to write a review on your experience at the hotel. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. It was a pleasure having you as our guest, and we look forward to welcoming you again for another seamless experience. With best regards, Seymur Aliyev Guest Experience Specialist Hyatt Regency Baku
Amazing stay
It was amazing trip , helpfull team ,from the moment reach till departure all was nice amazing hotel with wonderful team manage because of them I extend more nights
Ahmed E,
July 2025
Ilkin Huseynzada, Guest Services / Front Office at Hyatt Regency Baku, responded to this review
Dear Mr. Ahmed, Greetings from Hyatt Regency Baku. I would like to take this opportunity to thank you for taking the time to write a review on your experience at the hotel. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. It was a pleasure having you as our guest, and we look forward to welcoming you again for another seamless experience. With best regards, Seymur Aliyev Guest Experience Specialist Hyatt Regency Baku
Staying in Baku - July 2025
The best service at the international level! The experience that we are -guests- would love to have and repeat. I love Azerbaijan and its kindest and sunny people! Thank you very much
Voyage38132651882,
July 2025
Ilkin Huseynzada, Guest Services / Front Office at Hyatt Regency Baku, responded to this review
Уважаемая Гость, Благодарим Вас за выбор отеля Hyatt Regency Baku, и за тёплые слова в наш адрес. Мы искренне стараемся делать всё, что в наших силах, чтобы наши гости возвращались к нам снова и снова. Ваши благодарные отзывы - лучшее вдохновение для нас в ежедневной работе. Будем рады вновь приветствовать Вас в отеле Hyatt Regency Baku, мы постараемся сделать всё, чтобы снова оправдать и превзойти Ваши ожидания! С уважением, Сеймур Алиев Специалист по работе с гостями Hyatt Regency Baku
Warm and caring staff
The staff were extremely attentive and ensured that all of our needs were taken care of. Baku is a beautiful city and the staff made sure that we were comfortable and well cared for.
Sugar B,
July 2025
Ilkin Huseynzada, Guest Services / Front Office at Hyatt Regency Baku, responded to this review
Dear Sugar, Greetings from Hyatt Regency Baku. I would like to take this opportunity to thank you for taking the time to complete a review on your experience at the hotel. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. It was a pleasure having you as our guest, and we look forward to welcoming you again for another seamless experience. With best regards, Seymur Aliyev Guest Experience Specialist Hyatt Regency Baku
Comfortable hotel with friendly staff
Everything is comfortable, clean and the staff are so friendly and very accommodating. I did not have time to use the pool, but those who did told me that the experience was excellent.
Sightsee59239695720,
June 2025
Ilkin Huseynzada, Guest Services / Front Office at Hyatt Regency Baku, responded to this review
Dear Guest, Thank you for taking the time to complete a review on Tripadvisor regarding your experience at the Hyatt Regency Baku. Thank you for the fantastic review and perfect rating of Hyatt Regency Baku. We are thrilled to know you were impressed with our prime location and with the spotless condition of our property. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. It was a pleasure having you as our guest, and we look forward to welcoming you again for another seamless experience. With best regards, Seymur Aliyev Guest Experience Specialist Hyatt Regency Baku
Super bad experience not safe for a solo girl
Super bad experience,NOT SAFE FOR A SINGLE girl Food housekeeping behavior when i asked something, Like she was totally pissed off on me n I felt fake smile and gentle what else i can say hotel is in very old condition public toilets are updated but not Hyatt
Priyanka S,
June 2025
Great hotel with excellent staff.
Our stay was great. The staff, especially Ilkin, were very helpful and well informed. The breakfast, customer service and overall experience during the stay was excellent. The hotel is located in a very nice area with several shops and restaurants in close proximity.
Shwetank S,
April 2025
Ilkin Huseynzada, Guest Services / Front Office at Hyatt Regency Baku, responded to this review
Dear Mr. Shwetank, Greetings from Hyatt Regency Baku and thank you for taking the time to complete an online review regarding your experience at the Hyatt Regency Baku. We are thrilled to know you were impressed with our prime location and with the spotless condition of our property. Our intention is to make all our guests stay a memorable one and we are thrilled to learn that you were well looked after during your stay. Your compliments about our associates in particular, delight me and it gives me great pleasure to share it with the team. We hope that we are given the opportunity to welcome you back to the hotel in the near future. Yours Sincerely, Seymur Aliyev Guest Experience Specialist Hyatt Regency Baku
MICE trip to Baku, Stay at Hyatt Regency Baku
Hyatt Regency hotel has a very good location from where you can travel to multiple locations in Baku. Indian restaurants are nearby and so is Nizami street as well. The hotel team is very spt and helpful whether it was at the checkin, coffee shop Mezo or the housekeeping team. The room sizes are pretty good and spacious. In all a wonderful experience 👍. Will surely recommend to stay here.
SDS9997,
April 2025
Ilkin Huseynzada, Guest Services / Front Office at Hyatt Regency Baku, responded to this review
Dear Guest, Greetings from Hyatt Regency Baku and thank you for taking the time to write an online review regarding your experience at the Hyatt Regency Baku. Thank you for the fantastic review and perfect rating of Hyatt Regency Baku. We are thrilled to know you were impressed with our prime location and with the spotless condition of our property. It was a pleasure having you as our guest, and we look forward to welcoming you again for another seamless experience. With best regards, Seymur Aliyev Guest Experience Specialist Hyatt Regency Baku
Just an average stay
Breakfast could have been more selective as per Hyatt standard all over the world. Curtains of your rooms could be fixed of holes The stench in the smoking rooms could be taken care of. Every floor should have a designated smoking area Staff on the main reception can be more courteous.(we faced a very rude and stingy staff at the reception) The food should be served as per the cooking instructions. If not the staff should take accountability for it and either replace or exempt from the bill.
parull A,
April 2025
Ilkin Huseynzada, Guest Services / Front Office at Hyatt Regency Baku, responded to this review
Dear Mrs. Parull, Greetings from Hyatt Regency Baku. I would like to take this opportunity to thank you for taking the time to write a review on your recent experience at the hotel. Please accept our sincere apologies for the inconvenience caused. We understand that you were dissatisfied with your room, and as a gesture of goodwill, we provided you with a complimentary upgrade to a Junior Suite to ensure a more comfortable stay. For us, it is important that every guest is happy, and we always strive to make improvements where needed. We have taken note of your comments regarding the breakfast variety and shared with our Restaurant Manager in order to continue to enhance our guests' experience. We sincerely apologize for the rude and unprofessional behavior you encountered at the front desk. This does not reflect our standards of hospitality. Immediate action has been taken regarding this incident. We value your feedback as it helps us improve and deliver a better experience to our guests. We hope to have the opportunity to welcome you back and restore your confidence in our service. Best regards, Seymur Aliyev Guest Experience Specialist Hyatt Regency Baku