Reviews

This hotel is one of the best we have stayed at in our travels certainly the best Hyatt Regency. The hotel is beautiful with wonderful ambiance and fantastic staff

The room was clean, compact, beautiful, and the bed was so comfortable. The pillows were so soft and the bedding was as well. The bathroom was elegant and clean. They had a small Keurig with complimentary tea and coffee, in addition to a small refrigerator. There were several lightening options that offered varying levels of light. Only complaint was that the water pressure left a lot to be desired in the shower. Otherwise fantastic.

The Hyatt was close to the festival we were attending. Enjoyed the deck and patio area behind the bar. Great food and drinks next to the water. I'll be back.

Superior service, ambience and attention to details. We simply had a pleasant and restful stay at the Hyatt Barton Springs. Perfect location to downtown with direct river access to many activities. Our room was quiet and safe. I always feel like I get the biggest bang for my buck at the Hyatt and the staff is always lovely.

We loved our stay here! We traveled for our conference for work but I brought my husband and 5 month old baby. Everything was clean and the room was cleaned daily. The lobby and location was super nice!

The location was great, food and outdoor patio on the water with fireplaces and comfortable seating was extra special.

The Hyatt Regency Austin is a great hotel with excellent accommodations and environment. It is located along Lady Bird lake with excellent views of the downtown Austin skyline. I attended a conference there and the food quality was excellent and the hotel staff were very helpful. The Concierge arrange a taxi for us to return to AUS airport which work out great. The only drawback was not enough hangars and clothing storage for a trip lasting a week with two people. Otherwise a wonderful hotel.

With two exceptions, everything was great: low water pressure and noise from construction of adjacent building. If you prefer Coke with your rum, you are FLAT out of luck with Pepsi the only option.

Unfortunately, our experience at Ripple & Root was extremely disappointing. The customer service was poor enough that we ultimately decided to leave the hotel a day early. Despite the restaurant being nearly empty, we waited over 10 minutes after receiving our food without anyone taking our drink order. We also had to find our own silverware. When we asked for assistance, the staff made us feel as though we were inconveniencing them. For a hotel of this caliber and price point, we expected basic attentiveness, professionalism, and hospitality. Unfortunately, our experience fell far below those expectations.

I had a fantastic overall stay, though there was a bit of a hiccup during the check-in process. The front desk agent who assisted me seemed unsure about Globalist benefits and struggled to provide an estimated timeline for when my room upgrade might be ready. When I suggested checking with housekeeping, he seemed hesitant and unsure how to assist, which left me feeling a bit unsupported after my journey. Fortunately, after a brief wait in the lobby, another very kind team member stepped in and worked some magic to get me into a comfortable studio room on the fourth floor. There was some minor confusion at checkout regarding a $30 upgrade fee for that room, but the staff graciously waived it. Beyond that initial experience, everything else was wonderful. I absolutely loved the room's view, the convenient location, and the fantastic breakfast buffet (not fancy/luxury but so many items offered w/great Omelettes) served by such a welcoming team. The property feels a bit dated, but the outstanding value truly makes this place one of Austin's best-kept secrets. I had a great time and will definitely be returning!

Location is fantastic to SoCo, Downtown and the trails. Very walkable to most everything in 20 - 30 mins. Amazing views from the hot tub and pool, although the hand rail to the hot tub is very loose. The walking trail is just out the back door and a quick walk to South Congress bridge to see the bats. The hotel is clean and staff are friendly. Where the hotel lacks, is offering amazing service above and beyond to match the 5 star rating. There is a nice bar and restaurant but no welcome drink. The rooms are updated but don't have a 5 star feel. I didn't see an option to request bathrobes but they were brought up to the room upon request. Paper cups for coffee / tea and not great quality coffee. I would prefer paper cups for taking to go and ceramic cups for enjoying in room. The lobby has a water and tea station which is a nice touch. There are some free amenities and perks for staying at this Hyatt but make sure to check the website as they don't mention these upon arrival or in the room. The hotel restaurant cheesecake is a must have. Construction is always happening in Austin, but the hotel does not mention your room location is on the construction side and only offers a paid upgrade even when you have booked a lake view room. Overall, I would suggest staying here to enjoy the location and views but the nightly rate is to high considering the lack of 5 star feel is missing.

This location right on the river is perfect for ACL weekend! A mile walk or plenty of pedi-cabs. I like being able to park the car and walk the rest of the weekend!

Beautiful hotel and great amenities. Great places to eat within the hotel and convenient garage parking. I plan to return.

Room was filled with bugs. Front desk was less than helpful when requesting a new room. I was eventually moved, but it was a frustrating experience filled with poor customer service.

Very nice hotel and it is a fully remodeled hotel. Beautiful decor! Hotel staff are all very friendly and professional!!

We had a great stay! The hotel was clean, the room was spacious and comfortable, and the staff was friendly and welcoming. Everything made for a pleasant experience, and we would definitely consider staying here again. Highly recommend!

Excellent atmosphere and view of the river. Customer Services and front desk staff was helpful. Bellman were helpful.

Waited for 1.5 hours before we could finally get into our room. Check-in was at 4 pm, but our room wasn't ready until 5:30. No amount of free stuff can make up for being late to our dinner reservation,

Excellent location for Austin City Limits. As an Explorist level member, we were granted early check in (2:00) and late checkout (3:00!), which was perfect for our agenda. Communication with staff (via text) is very convenient. Gym/Pool/Hot Tub area are excellent (exceeded expectations); Pool was on the cold side, but that was welcome on a hot weekend. Loved that the pool was in the shade till noon (we got enough sun at the festival). Food service at the pool/adjacent bar/patio area was excellent, and reasonably priced (mushroom quesadilla/taco appetizer dish was excellent).

Honestly, for what I paid for an updated, but otherwise standard, Hyatt Regency room for one night, being asked to pay $75 for valet parking and $18 for a cocktail is an absolute insult. Especially because you already had me for a $400++ per night room. I understand your corporate and business customers can expense these exorbitant fees, but I took it as an insult and have ZERO plans to ever revisit your hotel. We're from San Antonio, and we could have revisited more often, but not anymore. I have Titanium Elite status at Marriott and should never have stayed at a lesser property.