Hotel Policies

Destination Fee

A daily destination fee of $28.00 (subject to change) is applied to each room of your stay in order to provide the following services and amenities, which enhance the guest experience. Please contact the hotel directly for more information.

• Capital Cruises Water Activity Rental: (One Rental Per Stay) Includes Paddle Board, Canoe, or Kayak (Single or Double)
• Daily Pass for 2 Guests to Umlauf Sculpture Garden + Museum
• Borrow Essentials to Enhance Your Experience In and Around the Hotel - Such As Picnic Baskets & Blankets, Games, Binoculars, etc. (See Front Desk for a Full List)
• Chef's Signature Cookie at Juniper Breeze Market
• In-Person Daily Bat Briefing
• Beverage at Check-In
• Premium Internet Access
• Bottled Water at the Front Desk
• Neighborhood Discounts & Perks

Borrow Essentials

Borrow freely. Elevate the way you explore. Borrow essentials from our front desk, to enhance your experience in and around the hotel.

• Picnic baskets
• Picnic blankets
• Folding chairs
• Binoculars
• Kites
• Frisbees
• Decks of playing cards
• Board games
• Umbrellas

Neighborhood Discounts & Perks

• Exclusive Access to Activations & Events at Kendra Scott Jewelry Flagship Stores on South Congress
• 10% Discount on All Full Price Items at Kendra Scott Jewelry Flagship Stores on South Congress
• 10% Discount on All Full Price Items at Austin Art Garage on South Lamar
• 10% Discount on All Tours at Austin Detours
• 10% Discount on Bike Rentals at Barton Springs Bike Rental Company
• 15% Discount on Services and Products at Milk and Honey Spa
• 10% Discount on Jetsetter 3-Pack and Individual Walk-In Classes at Barry's Fitness on 2nd Street

Hyatt Hotels FAQs

Q: Does Hyatt support diversity, equity and inclusion, if so, what is its position?

A: As a global leader in hospitality, Hyatt understands that inclusion, equity and diversity significantly enhance the quality of our services and the experiences of our guests and colleagues.

Hyatt proudly supports and is deeply committed to actions that help to eradicate inequality and racial injustice with the belief that change starts with action. We have a strong foundation of action to build upon, and continue to do more, especially in the following areas: who we employ, develop and advance; who we support; and who we buy from and work with. Learn more about our commitment to diversity, equity and inclusion. 

Firearms Policy

The safety and security of our guests and associates is of utmost importance to Hyatt.

This policy is designed for the protection of our guests and associates, and pertains to the presence of firearms on hotel premises.

Hyatt recognizes that guests may legally possess firearms for a variety of legitimate purposes.

This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.

The Open Carry of Firearms on Hyatt private property is prohibited, regardless of State or local authorities.

Hotel premises are private property. Guests of a Hyatt hotel who lawfully are permitted to possess a firearm may bring such firearm onto hotel premises for storage purposes only. Any Hotel Guest who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms, in the jurisdiction where the hotel is located and ensuring that:

· All handguns, firearms and ammunition must be transported into and out of hotel property secured in a locked, hard-sided firearm container provided by the guest.

· The firearm is securely safeguarded at all times in a guest room or personal vehicle (except when transporting the firearm into or out of the hotel).

Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel, who are on duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.

Questions concerning this policy, or its implementation may be addressed to Hyatt’s Global Security department.

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PURSUANT TO SECTION 30.06, PENAL CODE (TRESPASS BY LICENSE HOLDER WITH A CONCEALED HANDGUN), A PERSON LICENSED UNDER SUBCHAPTER H, CHAPTER 411, GOVERNMENT CODE (HANDGUN LICENSING LAW), MAY NOT ENTER THIS PROPERTY WITH A CONCEALED HANDGUN.

PURSUANT TO SECTION 30.07, PENAL CODE (TRESPASS BY LICENSE HOLDER WITH AN OPENLY CARRIED HANDGUN), A PERSON LICENSED UNDER SUBCHAPTER H, CHAPTER 411, GOVERNMENT CODE (HANDGUN LICENSING LAW), MAY NOT ENTER THIS PROPERTY WITH A HANDGUN THAT IS CARRIED OPENLY.

DE ACUERDO CON LA SECCIÓN 30.06 DEL CÓDIGO PENAL (INGRESO SIN AUTORIZACIÓN DE UN PORTADOR DE UNA LICENCIA PARA LLEVAR UN ARMA DE FUEGO CORTA OCULTA), UNA PERSONA CON LICENCIA SEGÚN EL SUBCAPÍTULO H, CAPÍTULO 411 DEL CÓDIGO DEL GOBIERNO (LEY PARA PORTAR ARMAS DE FUEGO CORTAS OCULTAS), NO PUEDE INGRESAR A ESTA PROPIEDAD CON UNA ARMA DE FUEGO CORTA LLEVA OCULTA.

DE ACUERDO CON LA SECCIÓN 30.07 DEL CÓDIGO PENAL (INGRESO SIN AUTORIZACIÓN DE UN PORTADOR DE UNA LICENCIA PARA LLEVAR UN ARMA DE FUEGO CORTA ABIERTAMENTE), UNA PERSONA CON LICENCIA SEGÚN EL SUBCAPÍTULO H, CAPÍTULO 411 DEL CÓDIGO DEL GOBIERNO (LEY PARA PORTAR ARMAS DE FUEGO CORTAS), NO PUEDE INGRESAR A ESTA PROPIEDAD CON UNA ARMA DE FUEGO CORTA LLEVA ABIERTAMENTE.

Incoming and Outgoing Packages

A handling and storage fee will apply for all incoming and outgoing packages. Price is per package:

Box (under 50 lbs) $15

Box (50.1–100 lbs) $25

Pallet $150

Packages stored 4+ days are subject to additional fees.

The Hotel does not accept any liability for equipment, goods, displays or other materials that arrive or fail to arrive at the Hotel. The Individual/Group is responsible for insuring its property for loss or damage. All packages should be clearly marked with a return address.

Pet Policy

Hyatt Regency Austin is proud to be a pet-friendly hotel. We are focused on providing a hassle-free experience for their travelers. Pets must be licensed and wear ID tags at all times while at the hotel. Dogs must be leashed at all times while in public areas. Guests are responsible for cleaning up after their pets and for any damage caused by their pets. For the comfort of all our guests, pets are not allowed in food and beverage service areas.

Please note the below fees that will apply for guests staying with pets:

Fees:

Up to 6 nights: $150 total

7–30 nights: Additional $150

30+ nights: Hotel’s discretion

Weight Limits:

Only dogs weighing 50 pounds and under are permitted. Two dogs may be allowed in a guest room, if their combined weight does not exceed 75 pounds.

 *We welcome guests with disabilities traveling with their service animals. Service animals are not pets and are not subject to this Pet Policy. For more information, please contact the hotel.

 

Incidental Deposit Requirements

A $75 deposit (per day) for incidentals (phone and movies) will be collected upon check-in.

Cash Free Policy

Please note that this hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment.

Age Restrictions

To check-in, guests must be at least 18 years of age and present a valid form of identification. Children under the age of 16 may not use the pool or fitness center unless accompanied by a parent or adult guardian. Guests are solely responsible for the supervision of children in the fitness center.