FAQs
General FAQ
Check-in begins at 3:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out is subject to availability.
Yes. The front desk is available 24 hours a day to assist with guest needs.
Hotel Experience & General Information
Yes. Complimentary breakfast is available for registered guests during designated morning hours.
Housekeeping is provided on a scheduled basis. Please contact the front desk for current service details.
Rooms & Amenities
Yes. All guest rooms include a mini refrigerator and a coffee maker.
Yes. Accessible rooms with mobility and communication features are available upon request.
Parking, Travel & Transportation
Yes. On-site parking is available for registered guests. Please contact the hotel for details.
Yes. Public transportation options are located near the hotel, providing access to Ottawa and surrounding areas.
Yes. The hotel offers four on-site electric vehicle charging stations with two charging levels available for guest use for an additional fee.
Hotel Facilities
Yes. A 24-hour fitness center is available for guests.
Yes. The hotel offers an indoor pool. Hours may vary.
WiFi & Digital
Yes. Complimentary WiFi is available throughout the hotel.
Yes. A business center with computers and printing is available.
Families & Groups
Cribs may be available upon request and are subject to availability.
Pets
Yes. Dogs are permitted, subject to size limits and additional fees.
Accessibility
Yes. The hotel offers accessible entrances and public spaces.
Booking & Policies
Cancellation policies vary by rate and booking method. Please review your reservation details.
A valid credit card is required at check-in for payment authorization and incidentals.