Hotel Policies
Pet Policy
We are happy to welcome your furry friends to our pet-friendly hotel in Kelowna. For the comfort and enjoyment of all guests, we ask you to follow the below guidelines during your stay:
- The 2nd Floor is the designated pet-friendly floor; all pets are required to stay on this floor as other travelers may have allergies or sensitivities.
- The Hyatt Place brand limits pets to two (2) household pets per room, weighing less than 50 pounds each.
- All pets must be house-broken and remain on a leash while in the hotel/public spaces.
- Pets are not permitted in the restaurant (including the patio), Kali Lounge, Fitness Centre or Pool.
- We kindly ask you to clean up any accidents that may occur within the hotel; waste bags are available at the Front Desk and at the Pet Station located outside the pool.
- The pet owner will be asked to complete our pet agreement form and provide a cellphone number in order to locate the guests in the event of a disturbance.
- Owner is asked to contact Guest Services to arrange a daily cleaning time; otherwise, room will not be serviced. Pets may not remain in the room while Housekeeping is providing service.
- If a pet is disturbing guests due to barking or crying, our hotel has the right to ask that the pet be taken off the property.
- Hyatt Place Kelowna does not assume any liability for your pet’s actions while at the hotel.
- Failure to follow procedures can and will result in the Manager on Duty contacting the guest regarding noise complaints; compensation provided due to noise caused by pets will be billed directly to the owner and/or primary guest.
- Service animals are permitted in all areas and pet cleaning fees do not apply.
Fees:
- For stays of 1 to 6 nights, the fee is $100, regardless of the duration ($100 total).
- For stays exceeding 6 nights, there is an additional deep cleaning fee of $100 ($200 total).
- For stays exceeding 30 nights, please contact the hotel.
Credit Card/Cash Policy
A valid credit card must be presented at the time of check-in. The card will be authorized for room, tax and an additional CA$100 per night up to a maximum of CA$400 for incidentals. Cash is NOT accepted as a deposit, only applicable for final payment upon checkout.