FAQs

Check-in begins at 4:00 PM, and check-out is at 11:00 AM.

Yes, the front desk is available 24 hours a day.

The hotel is located in downtown Kelowna, close to the waterfront, dining, shopping, and local attractions.

Yes, Hyatt Place Kelowna is a smoke-free hotel.

Rooms are designed with distinct areas for sleeping, working, and relaxing.

Yes, all guest rooms include a refrigerator.

Yes, all guest rooms feature individually controlled air conditioning.

Yes. On-site self-parking is available for registered guests for CAD 16 per day.

Yes, the hotel is within walking distance of local transit routes and downtown Kelowna amenities.

Breakfast is not included with the stay unless booked with an eligible rate. It is available for registered guests at 11 CAD per person. Kids 3 years-old or under are free.

Yes, the hotel offers a fitness center that is open 24 hours a day.

Yes, the hotel features an indoor pool. Availability and hours may vary.

Complimentary WiFi is available throughout the hotel, including guest rooms and public areas.

Basic business services and meeting spaces are available.

Yes, the hotel offers spacious rooms and amenities designed to accommodate families.

Group room blocks, meetings, and events can be requested through Hyatt’s event portal here.

Yes. Up to two dogs per room are allowed, each weighing up to 50 pounds. CAD 25 per night up to 3 nights. Stays of 3-6 nights, will be CAD 75. Stays 7- 30 nights will be CAD 75 plus an additional deep cleaning fee CAD 100 (non-refundable).

Yes, accessible rooms and features are available. Requests should be made at the time of booking.

Yes, public areas of the hotel are designed to be accessible.

Major credit cards are accepted. Accepted payment types may vary. Deposit at check-in must be on valid credit card. Cash, debit card, prepaid credit card will not be accepted.

Cancellation policies vary by rate and booking method. Please review your reservation details.