Hotel Policies

Destination Fee

A daily destination fee of $30.00 (subject to change) is applied to each room of your stay in order to provide the following services and amenities, which enhance the guest experience. Please contact the hotel directly for more information.

• On-site bike rentals 
• 25% discount for on-site ski rentals (Winter)
• Access to fire pit and s'mores kit
• 30% discount on fly fishing rental at Trout Bum 2
• 20% discount on bike rentals at Switchback Sports 
• Live music on Fridays
• Family movie and popcorn night on Saturdays
• Two bottles of water daily
• Chef’s assortment of local small bites, crudites and other seasonally inspired snacks, served daily from 5–7 p.m.
• All day coffee, tea, hot chocolate and cider provided in the lobby
• Kid’s Check In Area with Assorted Activities
• 10% Discount at Red Rock Brewery
• 10% Discount on Whole or Sliced Pizza at Big Daddy’s Pizza
• Dessert at Grub Steak with the purchase of two entrees
• 10% Discount at Zao Asian Café
• Ski valet with Ski N' See
• Shuttle service to Canyons Village (Winter)
• Infused water station

*All discounts and offers are included within the hotel destination fee. Third-party vendor reservations must be made by directly by calling the location and are based upon availability and seasonality. Additional terms and conditions apply.

Early Departure Fee

The hotel reserves the right to charge early departure fees.

Pet Policy

A dog is the perfect companion on a trek through the mountains. Matt Knoop Memorial Park and Willow Creek Park are dog parks less than one mile from our dog-friendly hotel.

Guidelines for Dog Owners

Fees:

• For stays of 1 to 6 nights, the fee is $100, regardless of the duration ($100 total)
• For stays exceeding 6 nights, there is an additional deep cleaning fee of $100 ($200 total)
• For stays exceeding 30 nights, any additional cleaning fee is at the hotel's discretion ($200 + additional)

To ensure maximum comfort for all our guests, following the departure of a guest and their pet after a stay of 7– 30 nights, there are certain steps that we must take to ensure the suite is left clean and free from possible allergens. We deep clean carpets, drapes, bedspreads and other linens and fumigate the suite to remove any fleas.

The cost of performing this extra cleaning is approximately $100. For this reason, we add a nonrefundable cleaning charge to the account when a guest checks in with a pet for 7–30 nights. 

The Hyatt Place brand limits pets to two household dogs per room weighing less than 50 pounds each. All dogs must be housebroken. We reserve the right to refuse dogs that do not meet customary standards for household dogs, based on species, odor or aggressiveness. Your pet must be confined in a carrier if left unattended during the cleaning of your room, or you can arrange to be present when your room is serviced.

Pets are not allowed in public areas, food service areas or by the pool. We suggest guests with pets use side or back entrances. Dogs must be on leashes when in public areas.

Pet-Related Housekeeping Service:

It is mandatory that all guest rooms with pets are serviced by our housekeeper at a minimum every three days.

Weight Limits:

Only dogs weighing 50 pounds or less are permitted. Two dogs may be allowed in a guestroom if their combined weight does not exceed 75 pounds. The fee covers this, and any exceptions are at the hotel's discretion.