Hotel Policies

Pet Policy

Your furry friends are always welcome at Hyatt Place Raleigh / Cary. Two dogs are allowed in a guest room, provided their combined weight does not exceed 75 pounds. All pets must be housebroken. Fees do not include taxes.

FEES:

For stays of 1 to 6 nights, the fee is $100, regardless of the duration ($100 total). For stays exceeding 6 nights, there is an additional deep cleaning fee of $100 ($200 total). For stays exceeding 30 nights, please contact the hotel.

WEIGHT LIMITS:

One dog: 50 lbs

Two dogs: 75 lbs combined

To ensure maximum comfort for all our guests, following the departure of a guest and their pet, there are certain steps we take to ensure the suite is clean and free from possible allergens. We deep clean carpets, drapes, bedspreads and other linens; we also fumigate the suite. For this reason, we add the nonrefundable pet/cleaning fee to the account during check-in.

All dogs must be housebroken. Dogs must be on leashes when in public areas. Pets are not allowed in the food service areas or the pool. Your pet must be confined in a carrier if left unattended during the cleaning of your room, or you can arrange to be present when your room is serviced.

Smoking Policy

Hyatt is committed to providing a smoke-free environment. There is no smoking allowed in the public areas of the hotel or in guest rooms. The hotel will apply a $250 cleaning fee, plus tax, to any room that violates this nonsmoking policy. We appreciate your consideration for other guests and ask that you report any smoking in the building immediately. Designated outdoor smoking areas are available. Please visit the Host Stand for details.

Minimum Age Policy

The minimum age to reserve a guest room is 18 years old. A person of the minimum age requirement must be present at check-in and become a registered guest in the room.

Credit Card Policy

A valid credit card must be presented at the time of check-in. The card will be authorized for room, tax and an additional $15 per night for incidentals.

DEBIT CARD USERS: There is a $15/night authorization placed on your card at check-in to account for any incidental charges you may incur, including but not limited to food and beverage charges. Funds will be held as a “pending charge” and will be unavailable to you. Any unused authorization is released within seven to 10 business days after checkout, depending on your banking institution.