Reviews
Loved the Hyatt
I really enjoyed my stay! The rooms were clean and quiet, the staff was warm and helpful, and the light rail made getting to the airport a breeze. Excellent value for the price, and I’d happily stay here again!
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
Stephanie, we are thrilled the light rail made getting to the airport so easy! We are glad your room felt clean and peaceful. It is lovely to hear our team helped make your stay welcoming. Knowing you found Hyatt Place Minneapolis/Downtown such a good value means a lot, and we would be happy to host you again!
Under staffed
The bed was hard and the lounge food took over 2 hours. Then came out and could tell been sitting under the warmer for a while. Had 1 bartender trying to handle a 100+ people ordering food and drinks after a Vikings game. Condiments containers were all melted and sauce spilled all over stuff. Management wasn’t even apologetic or concerned about the service.
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
Tina, we are sorry the service you described left you waiting so long for food. After a Vikings game, a long wait can take the ease out of an evening. Your comments about the food service and your room’s comfort have been shared with the teams responsible for each area. We appreciate you bringing this to our attention.
Scary entry/Cold Water/NO POOL/ $500 a night
Pool is closed forever but the site still advertises as operational. Maint guy helped himself into my room while I was out for breakfast. My underage daughter and her friends were still sleeping in there and awakened by him entering their room. Scary. I had no hot water and the room was $500/night. Not sure what for. All around awful. Front desk staff was very helpful. Blame goes to management for allowing this standard practice of workers entering the room without being let in by guests.
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
We are sorry to hear that your stay did not meet expectations and understand your concern regarding the room-entry situation. Our records indicate that maintenance entered the room in response to a service request that had been placed, and our team attended as requested. We regret that the timing of the visit caused discomfort for your party. We would also like to clarify that our pool has been permanently closed since March 2026 and has been removed from our website and other booking channels. We are not aware of any current advertising indicating that the pool remains operational. We appreciate your positive comments regarding our front desk team and apologize for the issues you experienced with hot water during your stay. Your feedback has been shared with the appropriate teams as we continue working to improve the guest experience.
Great Place for a Visit
Just spent 4 nights at the Hyatt Place Downtown Minneapolis. We loved the location. We could walk to many sites and restaurants. Staff were welcoming and helpful. The rooms were spacious and clean. Housekeeping did a great job. we opted in for their services 2 out of 4 days. The lobby was welcoming and we were able to get drinks and food when we wanted. The Big TV projector was great for watching football.
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
Carol, we are so glad your four-night visit gave you plenty of chances to explore downtown on foot! The location at Hyatt Place Minneapolis/Downtown made it easy to reach so many of the places you wanted to see. We are happy our team helped you feel welcome throughout your stay. It is great to know your room felt spacious and clean. We will share your kind words with our housekeeping team. The welcoming lobby gave you a comfortable place to settle in, and having food and drinks available when you wanted them made it even more convenient. We are glad the projector added to your football watching, too. We would love to host you again on your next visit!
Great hotel near The Armory
This hotel was easy to find and the parking was easy to access. Breakfast was delicious and plenty of space to sit and eat. Staff was friendly. Our room was clean and comfortable and quiet.
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
Erin, it is great to hear that finding Hyatt Place Minneapolis/Downtown and accessing the parking made your arrival easy. We are glad breakfast gave you a delicious start to the day, with plenty of room to enjoy it comfortably. A quiet, comfortable room can make all the difference after exploring Minneapolis. We have shared your kind words about our team with them. We hope to welcome you back for another visit soon!
Very convenient to downtown, not Hyatt quality
We stayed for one night, surprising our kids with a trip to a baseball game. The location is nearly ideal for catching the light rail. There is parking on site ($30, underground) but our short bed truck barely made it out. FYI. The room we were in (414) was large and fit our family of 5.. but was very poorly maintained. The lamp was duct taped together, the bathroom ceiling had water damage, there were large scrapes on the wallpaper, many stains on the floor with carpet feeling sticky, and the sofa/bed was very worn out and extremely uncomfortable. I have stayed in budget hotels which were cared for much better than this room. Since our visit was a surprise outing and for one night, I asked if there was a room upgrade. The front desk representative told me to go outside, book online, and forgo my reservation if I wanted a different room. I did not hear about parking at check in (we were in a rush, trying to catch first pitch) but at check out when I asked the office staff at that time told me I was already told about it, but "I can tell you again". I felt like I was an inconvenience and not a guest. The breakfast was good, plenty of options plus GF bread. There is no longer a pool. We have stayed at this specific Hyatt Place several times over the last 11 years, and this will be our last without any updates or discussions with management. The hotel is not kept up, the staff we interacted with did not have the level of customer service I am accustomed to, and broken windows in the entrance made me reconsider safety at this hotel location.
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
We are sorry that the condition of your room overshadowed a special one night baseball outing with your children. A room with maintenance concerns and an uncomfortable sofa bed is not the setting we want for a family celebration, and we understand why this visit was especially disappointing after so many stays with us. Your concerns about room upkeep, service communication, and the entrance have been shared with the teams responsible for each area. We are glad breakfast, including the gluten free bread, provided one bright spot during your visit. We appreciate you bringing this experience to our attention and understand your desire for a direct conversation with management.
Needs updates
Hotel is in need of updating. Room smelled musty and furniture needs replacing. Ceilings in the lobby were water stained. People in the front entrance begging for money. Complimentary breakfast was ok.
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
Thank you for taking the time to share your experience with us, Patty. We are sorry that your visit gave you cause for concern, particularly with your room and the condition of some public areas. The musty smell you described in your room, as well as the maintenance issues in the lobby, will be discussed with both our housekeeping and engineering teams. We also regret that aspects of the environment around the hotel made you uncomfortable. Your feedback is valuable, and we will use your comments to guide our efforts moving forward.
Unkempt and dirty rooms
We came to Minneapolis for a concert on a Saturday night. The location is wonderful if attending an event at U.S. Bank Stadium. Outside of the location, there wasn’t much to like about the hotel, unfortunately. As other commenters have said, Parking at the hotel is a bit of a hassle, as it’s all underneath the hotel in very tight quarters. The hotel lobby requires an elevator trip, which, and as you can imagine after a sports event or concert, Waiting for the elevator can be upwards of 45 minutes to an hour. My biggest complaint with the hotel, though was the unsanitary conditions throughout. We stayed at a room on the lobby level, and the hallway between the lobby and the room smelled of urine. Upon entering the room, we were greeted with a musty, smoke-like smell. There is a unflushed toilet and a candy wrapper greeting us in the bedroom on the ground. I question how thoroughly the cleaning staff tries here. Our biggest complaint was the quality of bed and dirty sheets. The beds themselves are in dire need of replacement, and sag in the middle, and do not provide much support. I’ve included pictures of the sheets, which had brown and red dots throughout. I imagine they are old stains, And since the hotel was “at capacity”, we decided to just sleep without one of the sheets. Overall, I think there are a lot better options in the downtown area to stay.
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
Mike, thank you for choosing us for your visit to Minneapolis and for taking the time to share these thorough observations. We are sorry your experience was disappointing, outside of the convenience of our location. The cleanliness and maintenance concerns you described in your room and surrounding areas are not at all the impression we want anyone to take from a stay. Your comments will be directed to our housekeeping and engineering teams so they can address the issues you encountered and ensure our standards are being met. The parking situation and elevator delays you mentioned are also important, and our Guest Relations team will review your feedback closely. We appreciate your candor, and we are grateful for the opportunity to improve.
Great stay (no pool)
Nice hotel near US Bank Stadium. Bed was comfortable, air conditioning worked well and room was clean. Wish the pool was still there, but it is permanently closed.
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
Thank you for sharing your experience, Janeen. We are glad you found your room at the Hyatt Place Minneapolis/Downtown comfortable, with everything working just as it should. While we wish we could have offered the pool during your visit, we appreciate your understanding about its closure. It would be a pleasure to welcome you again on your next trip to the area!
Terrible, no pool/hot tubs as advertised.
Was very disappointed in my stay as the main reason we chose this hotel specifically was the pool/hot tubs and they are permanently closed even though they were advertised as having them even had pictures of them. The staff other than James that worked the front desk when we arrived and the breakfast staff and cleaning staff were the only staff to even acknowledge us. The other front desk staff were too busy on their phones with earbuds in to even care.
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
Thank you for sharing your experience with us, Dan. We’re sorry your stay did not meet expectations. Our pool and hot tubs have been closed for several months, and we have communicated this to incoming guests and removed them from our current website listings. We also apologize if the level of service from some of our front desk team fell short of what you expected. Your feedback is appreciated and will be shared with our team.
Great birthday weekend girls trip
Great experience at a great location in Minneapolis. Loved the amenities. All went smoothly. Would stay again! Loved it
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
Colleen, it is wonderful to hear that your birthday weekend girls trip was such a success! We are delighted you enjoyed your time here at Hyatt Place Minneapolis/Downtown and that our amenities added to your celebration. We would be thrilled to welcome you again on your next visit!
I love to stay at this hotel
I love this hotel. We booked a room at 10 pm because of a flight issue. When we got there James said there was an issue with our room earlier in the week. Maintenance looked at it but he didn't want to take a chance, so he gave us an upgrade. It is hard to see from the street but the hotel is quiet, the beds are great and the shades block out all the sunlight. Truly a gem in Minneapolis.
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
David, it is such a joy for all of us to read your review! We are absolutely delighted to know that a last-minute booking turned into such a positive experience at Hyatt Place Minneapolis/Downtown. Hearing how James and our team went the extra mile with your upgrade means so much, and it makes us happy that your guest room provided the quiet and comfort you needed after a long day. Thank you for calling us a gem in Minneapolis. We hope your travels bring you back to stay with us again soon!
Purple experience
Great hotel. Downtown centralized to all the things we wanted to do. Many restaurants and activities nearby. Rooms are good size and clean. Atmosphere was welcoming. Very comfortable.
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
Blue, your review brought a smile to all of us. We are grateful you found Hyatt Place Minneapolis/Downtown to be a comfortable and welcoming home base for your time exploring downtown. It is wonderful to know our location made it easy for you to enjoy everything nearby, and we appreciate you mentioning the atmosphere and your guest room. We hope to welcome you back whenever your travels bring you our way!
We'll come back. Great value
We were impressed with the cleanliness of this updated hotel. We remembrer when it was the Embassy Suites which explains the huge two room suite we were in with a great view of the city. Great value!
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
Hearing that your visit left such a strong impression means a lot to all of us, Joe. It is wonderful to know the cleanliness of Hyatt Place Minneapolis/Downtown and the comfort of your suite stood out during your stay. We are especially glad you found such great value, and it would be our pleasure to welcome you back on your next trip!
Outdated Amenities and No Practical Charging Support
Stayed here recently and would not choose this hotel again. Late at night, I needed to charge my phone and laptop. The front desk employee was polite, but instead of helping me find a working charging option in the hotel, I was directed to a nearby convenience store. The lobby computer area also had an incorrect password posted, so I couldn’t use that option to charge my MacBook. I ultimately had to go to a nearby hotel that allowed me to charge my devices. The property also feels dated from a technology standpoint. The room and common areas relied on older USB ports and standard outlets, with no USB-C charging options available. For a downtown hotel, I expected more modern amenities and better support for travelers who rely on current devices. Because of this experience, I would not stay here again.
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
Philip, thank you for describing your experience in such detail. We are truly sorry that your visit was disrupted by challenges with charging options for your devices and by the technology limitations you encountered around the property. It is clear this caused significant inconvenience, and we recognize how important reliable and current charging solutions are for travelers today. Your comments about the guidance you received at the desk and the difficulties in both your room and common areas have been shared with both our Guest Relations and engineering teams. We also appreciate your feedback regarding the lobby computer area so this can be addressed directly. Thank you again for providing such thoughtful feedback. We are grateful for the opportunity to improve.
Great value for money
Nice hotel in downtown with good view , overall stay was pleasant , good breakfast and view from room was amazing , i would recommed staying in this hotel
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
We are so grateful you chose Hyatt Place Minneapolis/Downtown, Vrnkat! Hearing that you enjoyed the view from your room and had a pleasant stay means so much to our team. We would be delighted to welcome you back on your next visit!
Great location downtown hotel
Great location downtown. Not a lot of dining options downtown at night. Very close to the Armory. Bar closes very early. Breakfast was the strong point. Good food with lots of choices and plenty of food. Clean nice hotel. A few things seem dated and beds were a little worn out. Would probably stay again.
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
Eric, thank you for taking the time to share your experience. We are glad our location made exploring the Armory and downtown convenient for you, and it is great to hear that breakfast stood out during your visit. We appreciate your candor about the areas where your stay could have been stronger, particularly regarding dining choices downtown, our bar hours, and the comfort of your room. Our team will keep your comments in mind as we plan future updates. We hope to see you again when your travels bring you back to Minneapolis.
Brewers Win
Very nice hotel, atmosphere and rooms were very clean and comfortable. Location was perfect for us; we went to Target Field to watch the Brewers win.
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
Rick, it is wonderful to hear you enjoyed your stay with us. We are so glad our atmosphere, your guest room, and our location made your visit to Target Field extra convenient. All of us at Hyatt Place Minneapolis/Downtown hope to welcome you back for more memorable trips!
Great place to stay, needs usb outlets.
Have stayed at this hotel several times, and always a great expirence with clean rooms, and friendly staff. Just make sure to bring an adapter to charge any devices since there is no USB outlets in the rooms.
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
Kim, thank you so much for your continued visits and for sharing your thoughts with us! We are delighted that you always enjoy your experiences at Hyatt Place Minneapolis/Downtown, especially your guest room's cleanliness and the welcoming nature of our team members. Your note about USB outlets is genuinely appreciated, and we will be sure to share this with our engineering team for future consideration. We look forward to hosting you again and hope your next stay is just as pleasant!
Excellent, clean and convenient location
Great hotel, very clean, quiet with excellent customer service. Breakfast was great. Very convenient with a great skywalk to the US Bank stadium. This is a huge plus especially in bad weather. Underground parking is nice too.
General Manager, Guest Services / Front Office at Hyatt Place Minneapolis/Downtown, responded to this review
What a treat to read your review! We are thrilled that your experience at Hyatt Place Minneapolis/Downtown was memorable and that our central location and underground parking made your visit enjoyable. It means a lot to know you valued the cleanliness, atmosphere, and our team’s dedication to service. We are also glad you enjoyed breakfast and the ease of getting to the stadium through the skywalk. We look forward to your next stay with us!
Showing 20 reviews since May 16, 2026.